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Off-White Fabric King Size Ottoman Bed with Winged Headboard - Maeva
Impossible to give zero stars unfortunately. All goes well with this company as long as you do not have any missing parts. I ordered a bed for delivery on weds 24th May. Thursday 25th May I noted a missing important part. Sent countless emails, phone calls, WhatsApp messages, and was told that delivery of the spare part would not be until Tuesday 30.5.23. I had countless notifications that this would be the case, rang BEFORE leaving work specifying I was leaving work to receive the delivery and asked that it be confirmed that it would definitely be arriving. Was told it would. Guess what?! No delivery. I eventually got hold of some tracking details that was sent upon request, and could
See that they had only just sent it out to the courier company on the afternoon of Tuesday! So totally inexcusable.. Was told to expect it weds 31st… again, no delivery. No compensation, still sleeping on the floor as I dismantled my old bed. No end in site, cannot commit to a delivery of this part. I have suggested they send out another part on a rapid delivery system, but of course they are refusing as they do not want to pay for this. I will keep updating until this shambles is resolved. UPDATE 02/06 - case manager left a voicemail ,trying to inform me that the latest tracking states that the item is with the hub on 30.5.23, where as I can see that this is not the case, day after day, it is scanned in at the delivery hub, perhaps twice daily without movement. I have again suggested a rapid delivery of an alternative part as this one is clearly lost in the system, or for the team to remove their bed. Still no response. I have asked for a call back within an hour. meanwhile, no apologies from these con artists. just wasting weeks of my life going nowhere with them, they are honestly appalling and have no ability to resolve this shambles. AVOID!02-06 11:45 AM - as you can see from the reply, they still cannot resolve the issue either A) send out a replacement part via rapid delivery as the current is clearly missing B) arrange for collection of the half bed so that I can organise for a placement with a different company, as I have been asking for the last 9 days! update 12:30
I have done what you have failed to do. Let me explain. Essentially, I have done your job. I have contacted DX after waiting on their line for 30 minutes. The explained that you booked this delivery for Weds, but as you failed to get it to them at a reasonable time on Tues 30.5.23 you missed that delivery slot, and you failed to book a redelivery
As such, it keeps just retracking at the delivery depot, daily, as I have explained a thousand times.
They have booked a delivery slot with me for Tuesday. A more rapid service could be arranged, but YOU as the customer need to book this in, on my behalf - I strongly recommend you do this EDIT 13:30 Verma from customer services requotes a tracking number with no follow up and ignores my request for her to contact DX. Also misquotes my telephone number for 4th time, I have send it in big font, telephone, online... I continue to tell them that I am pregnant, sleeping on the floor, crying down the phone, they still are not willing to do anything, just requoting tracking. USELESS - will update further when they work out what my telephone number is after ringing to quote it twice, and mentioning it 4 times on emailssome ugly, cheap chairs
DO NOT BUY FROM THIS COMPANY. i tried to return something, they sent the wrong label so the post office couldn't accept it. then they said I wold have to pay for the return. THEN they booked a collection without my authorisation and said the cost would be deducted from my refund. THEN when i asked ebay to step in I askd them again for the correct label and they send me an invoice (?!) claiming that's what i requested. They are on an entirely different planet where it seems to be ok to completely ... someone around and tell blatant lies.
Drawers & wardrobe
Absolutely the worst company I have ever dealt with, shocking customer service and lies!! Ordered product 2 months ago and the wrong item arrived (no problem, I accept that mistakes happen). Tried to contact multiple times, told somebody would call back multiple times..... nobody calls you back. When I did manage to speak to somebody I was told the item would be redelivered within 2 day, nothing arrived. More promises of call backs that never materialized. Again told it would be delivered within 2 days, this time the wrong item sent again. More promises of call backs that never materialized. Then told item would be delivered next day, nothing arrived (shock!!). Another hour on the phone, now to be told it is out of stock. AVOID THIS COMPANY!!
Outdoor table and chairs
Worst company ever dealt with still havent resolved my query i still have a broken chair which came this way. No one is contacting me cant get through to them over the phone or by email and when i did eventually get through over the phone after waiting an hour someone hung up on me, its a premium number aswell. Might aswell throw your money in the bin if ordering from this place as they send you broken products and then dont try and rectify afterwards.
Kitchen table and chairs
Parts missing from the table and unable to contact customer services by phone for 3 days.
Received a text offering a £30 voucher to go and buy the parts!
We paid over £400 for the set and it is still prices on our kitchen floor.
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Kitchen table and chairs
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