Keen Gardener53 reviews
This score is based on 53 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Online order and delivery
I ordered this item online and the delivery was really quick and efficient. The product itself was brilliant, but a few months later it developed a fault. When I got in touch with customer service, they were so helpful and fixed the issue with no trouble at all. I was really impressed by how well they looked after me and sorted everything out. Mistakes happen, but it's how they are sorted that really counts, and this company went above and beyond.
Shed purchase
I purchased a shed from this place and it was fantastic. When we were putting it together, we made a mistake but the staff at the store were really helpful. They responded to my emails quickly and managed to get the replacement part to me within just two days. Huge thanks to Nicky for being so incredibly helpful!
7x3 greenhouse purchase
I bought a 7x3 greenhouse from this company, but they sent me a 7x2 one instead. Even though the size was not as expected, the greenhouse seems to be of good quality. It is frustrating to encounter false advertising in today's world when honesty should be key in business. I know it's important to read carefully, but when a product is advertised with certain dimensions, you expect to get what was promised. It's disheartening to have to double-check everything to avoid being deceived.
Greenhouse purchase
I bought a greenhouse from this company but I ended up getting the wrong one by mistake. When I realised, I got in touch with them straight away to ask for a cancellation and refund. It was great how easy it was to reach them, they have lots of contact options on their website. Nicky from customer service got back to me quickly and sorted out the refund, getting the money back on my card within an hour. Even though my order didn't go to plan this time, I'll definitely think about ordering from them again in the future.
Hozelock fast cart
Fantastic service! Some people mocked me for preferring traditional shopping over online, but I gave it a go this time. I purchased a Hozelock fast cart and it was delivered quickly and exactly as described, even earlier than I expected. I was pleasantly surprised! This positive experience might make me rethink my opinion on online shopping - I'm even considering buying a new shed now.
Garden shed purchase
I bought a garden shed from this company not long ago. Honestly, I was really let down by the service they provided. At first, I shelled out an extra £149.99 for Isle of Wight delivery, even though free delivery was advertised. But then they sent me an email saying they couldn't actually deliver the shed to me. It's just really frustrating when a respected company like theirs messes up like this.
Plant pots purchase
The prices for those plant pots were amazing, even when you consider the delivery charge. Checking out was easy and my order arrived the very next day. What more could you ask for? Keen Gardener is now my top choice for all my gardening needs.
Composite Shed
Do Not Buy
Fence Purchase
I recently bought a 15-metre steel paling fence from this company and I have to say, I'm really impressed. Ordering it was easy and straightforward. The quality of the fence was even better than I expected, especially for the price, which was much more affordable than wrought iron. It arrived quickly, with a nice driver dropping it off the day after I ordered. I also appreciated the great support I received from the company the whole way through. Overall, a really good and positive experience.
Premium Muck Boots
I bought these supposedly top-of-the-line Muck Boots from Keen Gardner, but after just three months they're falling to bits. The stitching at the top of both boots is coming loose, which is really disappointing. I got in touch with Keen Gardner and sent them photos of the problem, but they haven't responded to my complaint. Their customer service is really lacking, and the quality of the boots is just not up to scratch. I'm not impressed at all and I wouldn't feel confident recommending either Keen Gardner or Muck Boots to anyone.
Garden Shed
Excellent service from Keen Gardener. An email I sent was promptly responded to, also a telephone call was dealt with with the utmost professionalism and courtesy. Very pleased with this company.
Garden dining set
I purchased a 4 seater outdoor ding set which went on sale the next day. Keen Gardener honoured the sale price for me and refund £50 to my account. ????
The set arrived perfectly packed and was easy for me (a pensioner) to unpack and out together.
Love, love my new beautiful outdoor dining “room”!Outstanding quality in furnitures
i was looking for garden furniture for a long time but i was too confused about what to buy and where to buy. Keen Gardener is recommended by my sister-in-law. i bought tables and benches from here and i must say that the quality is amazing and beyond my expectations.
About Keen Gardener
Keen Gardener is a gardening center that offers a diverse selection of garden products, ranging from living plants to furniture and garden decorations. Established with the vision of providing high-quality items and exceptional customer service, Keen Gardener has become a trusted choice for individuals looking to enhance their outdoor spaces. With an extensive range of products including garden furniture, tools, landscaping materials, lighting options, pond supplies, and powered tools, Keen Gardener strives to cater to the diverse needs of its customers. All products are available for purchase online, and their customer services team is readily available to assist with any queries or concerns.With a commitment to offering a wide variety of products while maintaining quality, Keen Gardener continues to be a go-to destination for gardening enthusiasts seeking to create their ideal outdoor sanctuary.
Details
Contact Information
58 Padgets Lane
B98 0RD Worcestershire
United Kingdom
Categories Keen Gardener
Online shopping | Homeware Reviews & Experiences | Children & Baby Reviews & Experiences
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Last update: September 2026
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Review with most votes
Outstanding quality in furnitu
i was looking for garden furniture for a long time but i was too confused about what to buy and where to buy. Keen Gardener is recommended by my sister-in-law. i bought tables ... Read onBy: Ileana