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Air Con Unit
Aircon unit worked for 3 weeks then stopped working due to water leak.
Company arranged collection and took away Aircon unit and offered me a full refund. this was last summer 2020 I am still waiting for my full refund? Company are now saying they did not collect my Aircon unit and that as this happened over 6 months ago they can not check with the courier company anymore. Awful Customer Service.Skal Beer Tap Dispenser
Shockingly bad company. I can see that for the past two/three months their reviews have generally been bad - maybe something has changed.
I ordered a beer machine for at home. That was November 2020.
The product arrived and was faulty (not ideal as it was an Xmas gift) plus the instructions are very poorly translated from German to English - nearly impossible to follow.
So I have a faulty product (CO2 not running and screws/pipes loose) - I contacted the customer service team early January.
Over the past 2 months I have been ignored, lied to, patronised, fobbed off consistently.
Only today have I received my refund (over 60 days later) and that is purely because I rang yesterday and refused to get off the phone.
Funny how that, when I refused to leave them alone, they could miraculously manually process the refund. Prior to that they 'couldn't contact their accounts team and had to put in a request'
I worry how many people are currently unable to get a refund - many people don't like to call and complain etc. so I guarantee their emails are simply being ignored as mine were.
Absolute joke to be completely honest from start to finish - obviously something not quite right over there, would avoid at all costs!Wall heater
Absolute worst customer service. Can not get a response about refunding a defective product. 10 emails and support tickets totally unanswered. The heater is fine but the app does not work and they will not respond to my requests for either a working app or a refund. Buy a warme heater and keep well away from this company.
1000W Convector Heater
I bought this convector heater for my elderly grand parents but they did not understand the operating functions and asked if they could return it. I bought from Klarstein knowing they have a 60 day right to cancel period, trouble is i filled in the on line return form 7 days after purchasing it and have still not had a reply back from them 41 days later, thats 48 days from receipt....HELP !!! ..anyone wanna buy a heater ??
Mobile air conditioning
After spending so much money on air conditioning I expected more. It has arrived in very poor packaging. The box was ripped and open. I was shocked when I saw it.
Is that your standard?
Also I found some scratches on the exterior.
It is working, but very unhappy and disappointed with the quality it has arrived!Klarstein Heracles 3G w2 1500
Compré la batidora Klarstein Heracles 3G w2 1500 con garantía de 2 años. Después de haber la utilizado 1 año el motor se quemó y me la cambiaron. Después se volvió a quemar, pero esta vez fue después de los dos años de garantía y evidentemente no entraba. Les pregunté si podría reparar la máquina y me dijeron que me comprar otra nueva.
Estoy muy decepcionada porque se ve claramente que la calidad de la batidora no es buena y al cabo de los 2 años se quema el motor y la tienes que tirar. Y además me parece increíble que no tienen un servicio técnico con la posibilidad de mirar y reparar la máquina.
No recomiendo para anda esta marca si estáis buscando una batidora que os dure tiempo y que necesite mucha potencia.Klarstein Gatsby Electric Grill, full view review
Bought a Gatsby Electric grill outdoor for around £150 few weeks back. Upon receiving it, it was easy to assemble, clear instructions overall. The quality of the grill plates was great with non stick coating, however the outdoor stand holders and foot could be sturdier, but was fine for its purpose. I had managed to use it indoors and outdoors works fine either way. No issues so far except when it was too hot it needed to switch off and cool down for a few minutes. The heat control switch works well as you're able to control temperature for all types of meats, only downside to buying the product for UK consumers was it's a European plug which I had to get additional adapter for. Overall, good experience so far, I'm yet to contact customer service for any faults in the future. For full video review youtu[dot]be/Tw80BsW0y8g
I cannot get a reply, by email, Live CHAT nor on the Phone regarding Faulty product from the UK website AND ONLY a no-reply thanks for your enquiry IN GERMAN from their Head office in Germany. I presume they are having the common difficulties from the Pandemic but should have had some form of correspondence from them in the last 3 weeks. Disgraceful Customer service.
First time I experience a fully non responsive e retailer. Delivery took over 20 days instead of 5, raclette grill was broken on arrival :no answer to 3 emails,, 45 minutes waiting on the phone gets you no one (don't bother...). So don't even try,check other retailers.
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fire
absolutly fantastic value. everything perfect i am so happy with the fire easy to instal excelent communication brilliant delivery team everything just great. the fire looks amazing on the wall i hid the wires and it looks like its floating. the remote makes it so easy to use, you can have the side lights on or off, two heat settings with auto timing to use like in a car set and forget. the white pebbles simply spread out over the bed and place the logs on top and your done. we have had a few friends say how the fire looks fanatastic so the wife is over the moon. i read some pretty bad feedback on this site but i took no notice thank god i did as its worked out well for us. honestly the value and build quality is very good. so modern , so nice and i am so happy thank you.
Lucky you I guess, for me worse experience in 20 +year of e shopping : fully non responsive e retailer. Delivery took over 20 days instead of 5, raclette grill was broken on arrival :no answer to 3 emails,, 45 minutes waiting on the phone gets you no one (don't bother...). So I guess it's order and pray :), or best to order somewhere else...
Ok Jordi we get it,...u already posted in all posibble posts about problems, no need i see your garbage post everywhere,..get lost now
Air conditioning unit. 7000
Superb piece of kit. Highly efficient, and on full power, I measured the air emanating from the machine at 15°C, whilst the exhaust was 33°C!
Beautifully built and designed. Solid and reliable.
I cannot recommend this device more highly.great service
I ordered two products on separate occassions from them and they both arrived in great condition in less than four days. The quality of the products (an electric fan and a coffee maker) is quite high and more than you'd expect for the price paid. Great design and high quality materials.
Hi Simon, hope you don't mind, but I'm considering buy their coffee machine with grinder - is it any good? Bob????
Well, difficult to believe such a service, First time I experience a fully non responsive e retailer. Delivery took over 20 days instead of 5, raclette grill was broken on arrival :no answer to 3 emails,, 45 minutes waiting on the phone gets you no one (don't bother...). My recommendation don't even try,check other retailers.
About Klarstein
Every home needs at least a few appliances to make your house more comfortable. You will need a cooker, heating solution and more. But where can you get them? One company that offers to provide you with this kind of products is Klarstein. But what kind of quality humidifier will they offer? Will their electric fireplaces provide enough warmth? Will their daylamps provide enough light for you and the other occupants of your house? Will it take long for them to deliver your air fryer? And what kind of customer service will they provide if you are not satisfied enough with your daylight lamp? The best judges on these matters are the customers that have visited Klarstein before. Skim through their reviews to get a better understanding of Klarstein. Their comments, ratings, experiences and honest opinions can help you decide if Klarstein might be the best place to find the best household appliances.
About Klarstein
Klarstein is a company that offers appliances and other household goods. They claim to sell innovative, modern living products. Their products are all designed in Berlin. In their shop, you can find a variety of home appliances such as cooker hoods, microwaves, hot plates, dishwashers, ovens, drink dispensers, wine coolers, ice cube machines, mini ovens, fridges, dryer and other household accessories to make cooking, dishwashing and other kitchen chores easier. Speaking of the kitchen: Klarstein also has a range of kitchen appliances such as blenders, kitchen gadgets, air fryers, toasters, fun cooking supplies, grills, juicers, ice cream makers, coffee, electric kettles and breakfast sets to help you out some more. Of course, you want your home to be the right temperature. It shouldn’t be too hot or too cold, and the air should be too moist or dry. Therefore, Klarstein offers some electric fireplaces, air coolers, air purifiers, heating solutions, ceiling fans, air conditioners, dehumidifiers, humidifiers, climate regulating accessories and more. And for modern living, they offer robotic vacuum cleaners, watch winders, shoe cleaning machines, daylight lamps, steam generator irons and more to make your household chores easier.
One of the products provided by Klarstein (in German, but it gives an impression).
Services of Klarstein
You can order the appliances and gadgets from Klarstein online and let their delivery service send the item to your home. They offer free delivery without a minimum order, so you won’t be charged extra for having the product sent to your home. If you subscribe to their digital email newsletter, you will be given 10% off the first purchase that you make after entering your personal email address. This will also provide you access to their offers, new products and exclusive vouchers. And they also offer a customer service department to assist you whenever you need some help or advice.
Complaints, Compliments and Tips for Klarstein
Do Klarstein´s appliances already take over a part of your chores? Then you are in the right position to shine some light on this company. How useful and convenient are their vacuum cleaners? Do their dishwashers work properly? What does the food prepared with their air fryer or blender taste like? And what is there to be said about Klarstein’s delivery service and customer service? Please add a review and share your own Klarstein story with us.
Will the appliances from Klarstein make your chores easier? Read customer reviews about their household vacuum cleaners, dishwashers, dryers and more.
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Contact Information
Wallstraße 16
10179 Berlin
Germany
Categories Klarstein
Online shopping | Homeware Reviews & Experiences | Cosmetics & Personal Care Reviews & Experiences
Page Statistics
Seite online seit: 21 November 2017
Letzte aktualisierung: 26 December 2024
Review with most votes
great service
I ordered two products on separate occassions from them and they both arrived in great condition in less than four days. The quality of the products (an electric fan and a coffe... Read onBy: Simon Magus