KRCS - Overall Rating based on 24 reviews
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Overpriced repair services
I recently took my phone to this store to get it fixed because of a software issue. However, they told me it would cost almost £500 to repair it due to water damage, which I found really pricey. I felt like they were trying to rip me off and I was not happy with the lack of honesty and transparency from their staff.
MacBook Pro 15 inch
In the modern climate of online purchasing and social media etc, it is easy to complain about a poor experience. And it’s also too easy for companies to hide behind email addresses and not care. This is why I want to highly praise KRCS and specifically Philip Woods in their dealing with my initial complaint, the way they went out of the way to rectify my issues and provide me with 5 star customer support. Thank you for going the extra mile. I hope that your business continues to thrive and I shall certainly be returning again and again in the future. James Gregory
Took Head Phones in covered under warranty
Took my son in to the store as his headphones had stopped working and they are still under warranty. The Adviser checked them and could see no reason why they could not sent back to Apple to be fixed. This was also checked by the Assistant Store Manager who agreed. The next day my son receive a phone call from John the store manager to say he is not sending them back. I ask why his staff agreed to this and he isn't. He said they are not qualified enough to do this, so why do you have an Assistant Manager if he doesn't know his job. Best adviser I can give any one is to keep were away from the poor service this company provides. Say one thing one day and changes it the next. Go direct to Apple and keep away from these cowboys.
HIGHLY RECOMMENDED
if you dont want to waste time in a jumping website to website, then KRCS is the best spot where you should look for the apple products. highly recommended t those who love apple !
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HIGHLY RECOMMENDED
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