KRCS31 reviews
This score is based on 31 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Two-minute rescue in Hull
I started using the iPad while we were on shore on a week-long cruise. At first it worked fine, then when we came back my wife's iPad showed headlines updating but no internet connection. I tried the usual tricks — shut down, reset, the lot — as a 67-year-old I fumbled with stuff and nothing changed. Found KRCS on the iPad, booked an appointment that afternoon. They are in Hull city centre. Staff were calm and friendly. The manager spent about two minutes poking around, said an Apple update didn't get on with our extra security app. He removed it and connected straight away. Service was fast and honest. Bit annoyed that Apple didn't warn about the conflict, but really glad KRCS were there. They wouldn't take payment, which was odd, so I told a few people about them. All in all relieved and grateful.
Unexpectedly smooth swap
I wasn't holding my breath when I ordered — thought it'd be a standard wait-and-worry situation — but the package turned up the next morning, really within 24 hours. I started using the Mac Studio straight away for work that afternoon; first impression was that it booted fast, the screen and sound were fine, and honestly I was relieved more than anything. The ordering page could've been a bit clearer, I fumbled a couple of times, but emails and a tracking number kept me informed so that helped. What surprised me most was that they actually had the higher-spec model in stock when Apple didn't, and Henry on customer service was proper helpful — arranged the swap and extra payment if I returned the base unit that day. Bit of a rush to get to the head office, but it all worked out. Mild gripes on the website and price — not the absolute cheapest — but delivery and the human side of things made the difference. Happy it went well and I'll use them again.
Unexpectedly pleasant outcome
I almost made a dash for the door when I picked up my phone and spotted faint marks on the screen, but I'm really glad I waited. I brought the phone in for a battery swap and only meant to be in and out. It was ready sooner than I expected and the handover was tidy. The staff were surprisingly friendly and explained what they'd done. I started using it the same evening and the battery life is much better — proper relief. They also took time to check the screen and gave me options without any fuss. Small hiccup at the start, but they sorted it. Feels like decent value and I left relieved and thankful. Would go back if I need another fix, without hesitation.
Not the welcome I expected
I went into the Victoria Centre shop in Nottingham thinking I’d sort an iPhone upgrade quickly; ended up feeling a bit mugged off by the way the chap treated us. He laughed at our phone, made a sarcastic joke about my wife’s Apple Watch and generally came over as dismissive and a bit ageist — which, honestly, is not a great vibe when you’re trying to buy something. When we asked what the ‘e’ meant on one model he mumbled something like “easy” and then admitted he’d just said it to be funny. Twice he brushed off our questions and then told us Apple were about to launch a new model in a couple of weeks and that a 16 would take three weeks to arrive. Felt like a sales excuse to get rid of us. We didn’t buy there — went straight to John Lewis next door and they were miles better, helpful and actually had stock. I’ve had mixed experiences with shops before, but this one stood out for the wrong reasons. Slightly skeptical at first, but glad we left and found decent service elsewhere.
Nice kit, awful delivery
product and ordering okay, communication good at first, but delivery and aftercare let it down. If you buy, double-check the courier options and be ready to chase them yourself — or don't rely on them for anything urgent.
Early surprise delivery
years ago I took my late 2015 iMac to KRCS to swap the 1TB drive for a bigger SSD, so I knew them. More recently the old machine was outgrowing itself (couldn’t run the latest macOS or Windows 11) and after a messy few weeks — including an order I had to cancel because of an unexpected medical thing — I ended up ordering a new 24" M4 2TB. Communication was fine overall, I dealt first with Henry, then with Sam when Henry was away; both polite, straightforward and not pushy. The refund process when I cancelled was handled without drama, which was a relief at that point. I will say the quoted 3–4 week wait was a bit of a bother — you plan around it — but then DHL turned up early with a young woman carrying a huge brown box and honestly that brightened the whole experience. Setting up two Macs at once has been a bit of a faff (I’m not the quickest with transfers these days), so there was stress, small hiccups and a few calls back to KRCS for clarification. Each time they were helpful and calm, which mattered more than a slick sales pitch. The price felt fair, and there was a small discount which I appreciated. All told, delivery and customer service were the standout parts; ordering and timing could be smoothed a touch, but I’d recommend them.
Fed up with the delivery, pleasantly surprised by the phone
the screen feels buttery when scrolling, camera picks up decent detail even in low light — more than I expected, actually — and the battery will easily get me through a long day of emails and calls, which was a nice surprise. It's not perfect, there's a little heft to it and I keep checking the settings, but overall it sits nicely in the hand and performs smoothly for my day-to-day. Customer support were helpful and responded quickly while I was chasing the courier, and they even offered an extra year of warranty which I appreciated. So, courier experience was poor, organisation around delivery needs work, but the product and support mostly redeemed the situation. A mixed bag, mild irritation at first but ultimately usable and satisfying.
Quick and efficient purchase
I normally don't bother writing reviews but this time I just had to share my experience. Ordering was a breeze and my product came really quickly. I was pleasantly surprised at how easy everything was, especially after some bad experiences ordering online in the past. The service was top-notch and the price was fair for the quality I received. I'm really happy with my purchase and will definitely be back for more in the future.
Referral from local business and friend
A local business and a friend suggested I check out this store, so I decided to make a purchase. I hadn't really thought about shopping there before, but I was actually really impressed with how things went. The service was top-notch and the prices were fair. I'm really happy with my choice to shop there and I'll definitely be going back and telling others to do the same.
Mac mini purchase
So, I got this really cool Mac mini from this store and it was honestly the best decision ever! I had bought a computer from them a while back and it was just perfect. So when I needed a Mac mini recently, I knew I had to go back to them. Ordering was really simple, the price was great, and the delivery was super fast. Everything worked perfectly. I'm definitely going to keep shopping with this store for all my Apple products from now on!
Outstanding experience
I was absolutely amazed by the amazing service and experience I had at this shop. As soon as I walked in, I got a lovely greeting from the staff who were really helpful and knew their stuff. The customer service was fantastic and they had a really great range of products to choose from. I'll definitely be telling all my friends and family about this place.
First experience with the store
My first time shopping here was so easy and stress-free. The service I got was amazing. The next day delivery was really fast and my stuff arrived in perfect condition. I couldn't ask for anything more.
iPad Pro email recovery
So, my iPad Pro recently updated itself to 15.1, and all of a sudden, I couldn't access any of my received emails. Feeling frustrated, I decided to take my iPad to the nearest store, which happened to be in Derby, and that's where I met Nathan Gray. Let me tell you, this guy really knows his stuff. He quickly figured out the issue and wasted no time in carrying out a factory recovery. Before I knew it, I was back in business and all my emails were there, ready for me to read. Nathan delivered a top-notch service and I couldn't have been happier with the result. Big shoutout to him and the team at KRCS for providing such a smooth and efficient experience.
MacBook Air purchase
I just wanted to share my terrible experience with this company. I ordered a MacBook Air, hoping it would arrive quickly. It actually took over a month, and there was a mysterious delay for a whole week that was never properly explained. I was disappointed by the false promise of next-day delivery if ordered before 3PM. Don't be fooled by their advertising.
Mobile Phone
I just wanted to say that I couldn't be more pleased with the service I got at KRCS. Daanish and Ben, the staff members, were so helpful and understanding when I was picking out a new mobile phone. They really knew their stuff and took the time to explain things in a way that made sense to me, despite my lack of tech know-how. I didn't feel any pressure or like I wasn't keeping up throughout the whole buying process. Thanks to them, I'm confident that I made the right choice. I would definitely recommend this store to anyone in need of tech products. A big thank you to Daanish and Ben for their top-notch customer service.
MacBook Air
I bought a MacBook Air from the store in Nottingham Victoria Centre not long ago. Harry, who helped me out, was brilliant. He really knew his stuff and was so helpful in helping me pick the best laptop for what I needed. He took the time to go through all the features and answer all my questions. When I left the store, I felt good about my purchase and was really pleased with the service I got. If you're thinking of buying Apple products, I'd definitely suggest checking out KRCS.
MacBook Pro 14-inch
I bought a 14-inch MacBook Pro from this store, and it was amazing! Ordering was really easy, and the customer service was excellent. The laptop arrived really quickly, even with everyone wanting one. It was in perfect condition when it arrived. KRCS is great, and I would definitely recommend them to my friends!
Online order
I made a bit of a blunder by ordering my gadget over the bank holiday weekend, thinking it would take ages to arrive. But I was pleasantly surprised to get regular updates and receive my device just two working days after the long weekend. The price was really fair, especially for such speedy delivery. Any queries I had were sorted out quickly, and I honestly couldn't fault my experience with the company at all.
Exceptional customer service
I just wanted to say a huge thank you for the amazing customer service I received at your store recently. A young chap called Max helped me out, and he was brilliant - so talented and professional. He not only fixed the problem but did it with such politeness, reassurance, and knowledge. I also got to speak to the manager, who was just as helpful. I can't praise them enough for the fantastic service they provided. It really made my visit to your store a really positive and unforgettable one.
Phone repair replacement
I went to the Nottingham store to get my phone fixed as part of my bank package. They said I'd get a replacement in 2-3 days, but it's been 8 days now and still no phone or updates. I've called multiple times but just keep getting excuses with no solution. The customer service is awful, so I would recommend avoiding them at all costs.
About KRCS
If you are looking an Apple device, there are many shops you can visit. But which option is the best? One company that offers Apple products is KRCS. But what quality Apple software will they offer? Will their shop really offer the latest iPod or iPad? Are these products really made to help you make using their device easy and safe? Will their iPhone cases keep your iPhone safe? Will it take long for KRCS?s customer service to send you your iPad? Will your iPod really arrive? And how will KRCS?s customer service treat you if you need their help or assistance? The only people that can tell you more about these matters are the customers that shopped at KRCS before. Read their customer reviews to understand what KRCS is all about. Their ratings, opinions, comments and experiences can help you to find out if KRCS is the best option for providing Apple products or not.
About KRCS
KRCS is a company that offers Apple products. The company was founded in 1984, so they have over 30 years of experiences. They started by selling the Apple II. The Apple II was the first minicomputer manufactured by Apple. Their first dedicated AppleCentre was located in Nottingham. It opened its doors in 1986. Shops and Doncaster, Merry Hill and Hull followed later. In the years, they went from providing the first desktop publishing tools to the Mac Pro workstations of today. In their shop, you can find a range of iPhones such as the iPhone 6s Plus, iPhone 7 Plus, iPhone 8Plus, iPhone X and iPhone SE. They are available in black, space grey, rose gold, gold, yet black and silver. If course, they also offer some iPhone cases to keep you device safe. They also offer iPads such as the iPad 5th generation, iPad Pro and iPad Mini 4. In their Mac section, you can find the MacBook Pro, iMac, Mac Mini, MacBook Air, iMac Pro and MacBook Pro with Touch Bar. They also offer some memory and hard drives that can store your documents and files. They also offer Apple TV solutions and the new Apple Watch. In their education section, you can find some ways to use your Mac or iPad in an educational setting. There are also some class subscriptions and student pricing. And they offer iPad for business. They even offer some bulk Apple repair. That way, you and your (fellow) employees can send multiple devices and they will be repaired for a discount.
Services of KRCS
KRCS has a webshop that enables you to buy Apple products online. Just select the iPad or MacBook that you want and put it in your digital shopping bag. KRCS?s delivery service will send the item to your home as soon as possible. There is also a KRCS customer service department that can answer questions or solve problems.
Complaints, Compliments and Tips for KRCS
So what is your personal opinion of KRCS?s Apple products and services? Did it take long for them to send you your iPad or iPhone? Does your iMac or MacBook work properly? And what kind of customer service does KRCS provide? Please write a review and tell us what you really think of this Apple product provider.
Bonus!
📊 How did KRCS shine for you?
Contact Information
Queens Court, Lenton Lane
NG7 2NR Nottingham
United Kingdom
Categories KRCS
Online shopping | Electronics Reviews & Experiences
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Last update: November 2025
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Review with most votes
HIGHLY RECOMMENDED
if you dont want to waste time in a jumping website to website, then KRCS is the best spot where you should look for the apple products. highly recommended t those who love apple ! Read onBy: Siya