Spotlight: What are our customers saying?
I’m pleased with Lights supplied but! I’m pleased with Lights supplied , but I have had issues when one was supplied without a remote control? Because the electrician was booked it was fitted anyw...Read on
The online description told me all I needed to know before ordering. The item was delivered very quickly. I had one technical question I asked on the helpline. This was answered immediately and i...Read on
Very big collection, prices are ok (not that cheap, but it's ok for me). I have bought several lamps for our home and they were deliver pretty quicklyRead on
My lamp arrived broken in pieces. I called the company and the agreed to refund me after I sent photos of the item (being broken). I asked what are they going to do with it and I was told they will...Read on
Steer clear – of the most consistently incompetent company I have ever come across in my 70 years on this planet. Why did I give them one star? Because I couldn’t give them MINUS 71 – the number ...Read on
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
LED ceiling lights ( remote control)
I’m pleased with Lights supplied but!
I’m pleased with Lights supplied , but I have had issues when one was supplied without a remote control? Because the electrician was booked it was fitted anyway. The company sent out a complete light unit NOT JUST A REMOTE. Luckily the remote synced with the light already fitted, so didn’t need to call the electrician back in. Fantastic!
But because of the pandemic it’s been troublesome returning light and they are now charging me £2 for reminders they send and won’t discount the light . I have requested just a remote and I’ll pay the invoice I’ll make use of it in the garage? Watch this space
Lindby Narima ceiling light
The online description told me all I needed to know before ordering. The item was delivered very quickly. I had one technical question I asked on the helpline. This was answered immediately and in a very friendly manner. Do buy from this company.
Big collection of lamps
Very big collection, prices are ok (not that cheap, but it's ok for me).
I have bought several lamps for our home and they were deliver pretty quickly
kere rabbit lamp
My lamp arrived broken in pieces. I called the company and the agreed to refund me after I sent photos of the item (being broken). I asked what are they going to do with it and I was told they will throw it to the bin as it is broken. I wanted to reuse the lamp, as it has some interesting elements so I asked if I can keep it in this case. I was told I can't keep it. I tried calling different people and they still answered the same thing - I need to return the item to be thrown to the bin. I just found it ridiculous, in the times when the climate emergency is such an issue, they are acting childish and unsustainable. I am honestly surprised by such a minbehaviour and disrespect to the environment and the client. I still have not returned the lamp as I have 14 days to do so and am hoping maybe someone will rethink it and get back to me.... Absurd!
3 Djori wall lights
Steer clear – of the most consistently incompetent company I have ever come across in my 70 years on this planet. Why did I give them one star? Because I couldn’t give them MINUS 71 – the number of emails to and from them to complete the transaction. Or MINUS 71 – the number of days from my initial order to the confirmation of the refund. Or MINUS 40+ - the number of phone calls to lights.co.uk sorting out the order, wrong items, damaged items and refund - and the calls to DPD to sort out them being given the wrong address. Or just MINUS 2 – the number of time they lied directly to me.
I ordered three external lights on 9th July 21. When DPD turned up a couple of days later – he only had one small box. Had I bought three lights for a dolls house? No. When I opened the outer box, there was only one light – and it was the WRONG one – so first call to lights.co.uk. Did get an email saying not to bother sending the wrong one back.
They did send out three of the correct lights – but they put an extra space in the postcode. It didn’t arrive on the due date, or the next few days and the tracking info showed the parcel was bouncing between the Hull hub and the Chelmsford depot more than once – so called and emailed lights.co.uk, but got no help – so called DPD. They confirmed my postcode and said it should have gone to the Springfield depot as they now do my area. One of the managers drove the parcel to Springfield and it arrived a day later
The outer box was damaged. There were three lights, and the correct ones, but one of the boxes was damaged and it rattled with loose parts inside.
So called lights.co.uk again who agreed to send out a replacement. Despite highlighting the address issue causing problems at DPD – they again addressed it with the extra space in the postcode which had the same effect at DPD. Called lights .co.uk to ask them to sort it out. They told me they aren’t allowed to call DPD, so it was down to me to chase them again. SO I called DPD – who asked why I was calling them rather than the retailer. I told then what I had been told that they aren’t allowed to call DPD – and they said “They are lying – they are our customer and should be sorting this out for you”
Again it took a manager driving the parcel to the Springfield depot – which took a couple of days this time – but the light eventually reached us intact. Lights.co.uk had sent out a return form for the damaged light, but later sent an email saying not to bother sending it back.
After all this trouble we decided we’d had enough and asked to return all three lights for a refund. Labels and custom forms were emailed to us and we bundled them up into a parcel, popped on the labels ad took it to the Post Office. The return form and the customs forms clearly showed there were three lights in the parcel
After a few days – more than the 3 to 5 working days they quote for receiving you refund, nothing had hit the account, so called and emailed several times to be repeatedly told there had been an internal issue and it would be passed to complaints and would be processed. This was 30th July.
Waited and waited … and waited. Still nothing so more calls and emails and hey! A refund reached the account on 1st September. For ONLY ONE of the three lights!
So more calls and emails and more long waits and more passing to complaints and it will be processed. I was told they couldn’t just do a bank transfer as it has to be refunded “some other way”. On 16th September I received an email saying they had refunded my PayPal account. I paid by card, and checking my PayPal account the balance was ZERO. SoI called again – by now getting quite angry and extremely frustrated. They could see it was being processed but couldn’t see it had been paid. So I told them if I didn’t see the refund for the other two in my account the next morning I would initiate a Section 75 claim with the credit card who would then be on their back as well as me.
Lo and behold the next morning (17th September) my account was showing the balance of the refund full processed and deposited on 15th September – which was followed by an apologetic email about the delay in replying to my 14th September email, with a screen dump of their system showing it had been refunded by bank transfer (rather than “some other way”) on the 15th!!!! The payment they couldn’t see the day before – a day after the payment!!
But would we have accepted them anyway? The picture online looks good quality items, but reality was very different. Cheap materials, poor quality manufacture, just a huge disappointment. I then looked for some reviews. So wish I’d done that before I ordered them. Yes a good number of 5 star reviews, but way too many one star reviews all quoting issues with delivery, refunds and quality – with the advice to avoid like the plague.
Wish I had!
Lindby Thorin Oak
A month later it hasn't turned up and they haven't been in touch.
All they would offer is a 20% discount from my next order. I explained I'm not rewarding poor service with more custom and cancelled.
Will not use again.
Avoid this company. appalling. If I could give zero for ordering and delivery I would.
First they are NOT a uk based company. Only customer service in UK. Everything ships through Germany. Lead times are to what is published- when my confirmation came through it was 10 weeks for an item "in stock". As soon as I got this notification I called to cancel my order as is my rights.
So, being German companyYou are dealing with import control since Brexit. They will not cancel an order even within hours of placing. Their reverse system processes can't cope. They took my money 4 days after notifying I was cancelling. I was told the goods were now shipped and could not be stopped. I have to go through their poorly explained return process that can take 1 month after they receive the goods back. So maybe I get my money back by Christmas then.
Disgraceful. deliberately misleading customer to think they are buying from UK warehouse stock. Incompentent processes. And advisors who put the phone down on you, don't listen and talk over you. There are a few of them that are helpful and clearly know just how bad their processes are and I imagine are fed up dealing with unhappy people all day.
7 light fittings
If you want to go from having a normal day to blood pressure going through the roof, this is the company to deal with.
Their stated delivery times at the point of purchase bear no relation to reality. I had ordered 7 light fittings on the basis of 2 - 3 working days for 6 of them and 10 days for the other. I couldn't believe it when, after paying, they sent me a delivery note quoting up to 3 months for some items. I cancelled right away (well within my statutory rights of 14 days) and a battle ensued. I stated my intention to report them to trading standards. Only then did I read the dreadful reviews about this company. They are based in Germany. Their website gives the impression that they are a UK company. To cut a long story short, it was a very annoying experience. I got my over £400 payment refunded to Paypal (would have made a report to them too if I had to). Not worth the hassle.
2 x Table Lamp
Sent two lamps one damaged. Sent a replacement after a 6 week return and re-deilver process and that was also damaged.
Offered discount to compensate which after 4 weeks has not been received. Nightmare to deal with if anything goes wrong! BE AWARE.
tiffiany style lamp
ordered on 8.4.2021. item not even shipped after 15 days. No news whatsoever and customer service agent was apologetic. But no action taken and paid a whooping 156 pounds for nothing!
You are entitled to a refund. You should have got a refund from them. Failing that you should claim a refund from your bank if you used a bank debit or credit card. You should report the company to Trading Standards and Google Ads (where this company advertise). There are laws and regulations against defrauding consumers. Also post your negative experience on all the review sites to warn other potential customers.
2 x exterior sensor lights
Very poor company. Terrible customer service who ignore when they realise it is their fault and will cost the customer money to put right
Cost me an extra £30 for electrician to sort which was doing me a favour as he lives nearby
Company as lights.co.uk are not even uk but european so delivery loads longer than they promised
2 x lights
Shocking Shocking Shocking customer service
This product was not suitable for purpose so requested to return I will never buy from this company again!!!! Despite numerous emails and phone calls made by me, I have been waiting weeks for the order I received to be collected and my money refunded. Still waiting
Sent an email to Germany who as good as told me I was not telling the truth but when I sent them proof they did not even respond
Quick and ready to blame everyone but not them
!!!Extremely bad customer service!!!
Would never recommend them to anyone!!!
You have every right to report them to Trading Standards. Contact your local Trading Standards and they will advise you how to go about it. You have every right to report them to Paypal if that's how you paid or if you paid by credit card you can get a refund. If you paid by a bank debit card I doubt you can get your money back but ask the bank. It is obvious that this company will mess you about if you are too soft with them. Good on you writing a review but check out your other options. Hell hath no fury ..............
Designer Table Lamps
worst experience of customer service against all the companies I have used during lock down. Ordered two premium table lamps, both took 3 weeks to deliver and were damaged, these things happen. Return process whilst simple, took a further 3 weeks and they would not ship replacements until damaged returns received, not helpful. Another 2 weeks waiting for the replacements, so we're at 8 weeks now, and one lamp was ok, the other had a damaged shade. Was a I prepared to wait a further 8 weeks to complete the return and replace process, NO! So, I requested a refund on the damaged shade to enable me to buy elsewhere. This took a further 10 days to get a response, and then when the said it will take 3-5 working days to receive the refund, I'm still waiting 10 days later. This business is just a web site in the UK with products shipped from Germany. How they survive with such poor customer service is beyond me and I urge to to think careful when buying as the process, if any thing goes wrong, could take several months. The response to email was dreadfully slow, taking a week or more in all cases and having to chase chase chase. When you call the UK number, all they do is say sorry and pass it on to the service team in Germany, so no help whatsoever. Shamble of a business and NO customer care.
Do Not BUY from this company
they took my money and admit they have not delivered lights and REFUSE to REFUND
had to go to credit card company to get refund