The Glow Company46 reviews
This score is based on 46 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Cosy trick for a condemned fire
Standing by the cold hearth, I popped the flicker LEDs in and it actually looks warmer — not real flames, but better than the dark embers. Delivery was same-week, though the box was a bit crushed. Had worse experiences with other sellers, so glad this one mostly did the job and it feels cosy.
Evening lights that started well, then faded
I first noticed the columns in our car park at Hampson Court back in late 2022 — our house manager ordered two from The Glow Company. For a while I was quietly pleased; I remember the first night they worked and thinking, yes, this actually makes a difference. I even told a couple of neighbours to look out for them. But the mood changed. One unit went in March 2024 and was replaced, which was okay, but the second packed up at the end of 2025 and getting anyone to quote for a repair has been a right faff — Glow and the maker have been slow or absent. They suggested the location and tree cover caused it; fair enough, there are shrubs and a deciduous tree nearby, though the laurel is trimmed. So — not perfect, and a bit annoying on aftercare, but when they work they do the job. Buyer beware, but it’s not a total write-off.
Good delivery, poor customer care
I was halfway through unboxing when I remembered why I'd rushed the order — my autistic cousin needed sensory bits after their originals failed. Delivery was actually quick and packaging fine, which I liked, but the refund exchange was handled poorly; the messages from support felt rude and unprofessional, a real shame.
Nostalgic find
Found these for old memories; needed replacements after a move and dodgy past orders. Delivery arrived late, customer service polite and sorted a missing pack pleased.
Missing bits, sorted
Halfway through setting them up I noticed a couple of pendants missing, so I assumed a hassle. Customer service replied fast, sent replacements by post, delivery was prompt. Now they brighten evenings on my patio, pleased.
Sunday gamble paid off
I browsed the site on Sunday evening and loved the bright, simple layout so I placed an order. It arrived late despite paying for next-day and my email went unanswered, but the product itself was spot on.
Finally some proper calm
Waking at three again, I tried one of these on my son — and, blimey, proper sleep. He's calmer, not zonked, just settled. We've tried other brands that fizzled; this one actually works, surprisingly gentle and reliable.
Payment hiccup, later fixed
Paid via Sage Pay and never got sent back to the site. Reloading did nothing, it felt like the site had vanished. I use this for my daily lunch. Support replied next day, sorted it; delivery fine.
Quietly impressed
Bought this because my bad back needed proper support and I almost didn't order — worried it'd be stiff or flimsy. Turns out swapping one item was dead easy, lovely chat, feels much better now.
Quick swap, no fuss
I ordered a fish nightlight for my grandson; the first arrived broken. I rang expecting hassle, but a polite woman apologised and sent a replacement straight away — that's when I knew I was satisfied, he uses it nightly.
Molten bedside friend
I put it on my bedside table and spotted a scratch inside the glass — annoying — but they sent a perfect replacement straight away, no faff. Now it sits on every evening while I make tea, and I’m properly chuffed.
Trailer lights that actually do the job
I was a bit unsure at first — saw these on a mate’s festival trailer and he recommended them. Ordered online, arrived fast and intact. Not flawless (no batteries, which we expected), but they sit nicely on the trailer and work really well.
Nearly didn't bother
Sat on my sofa, half expecting another no‑show, I rang at about 5pm after a different firm messed up. A mate had sent the glow.co.uk link, I was sceptical but phoned last minute — order arrived by 10am next day. Properly impressed, website was dead easy and the team were helpful, my doubts evaporated, honestly.
Left sceptical, pleasantly surprised
nicer and sturdier than I thought, colour spot on. Only gripe: the box was a bit battered.
That switch-on moment
Switching them on was the moment I knew I'd made the right call. I spotted the site after a mate sent a link; I rang about fairy lights — staff were sound. They arrived next day, packed well. One string was a bit tangled and a bulb slightly dim, but overall brilliant.
Disco ducks mixed bag
Bath halfway through and I noticed two of the three little disco ducks had stopped lighting — bit of a facepalm since they weren't cheap. My lad still loved the one that works, though, and the music's fine. If they'd lasted a bit longer I'd be happier; maybe stick to cheaper ones?
Worth the upgrade
Really happy — the second set I bought are brilliant. First I tried some cheap motion LEDs that didn't work, but Glow sent a return label and refunded straight away, which I appreciated. So I treated myself to the pricier ones from them, arrived quickly, nicely packaged and doing the job.
Nearly there, then stuck
I ordered LED lights for my wheels in May and noticed in July that I’d put the wrong house number on the form. Neighbour never got anything. Company replied a couple times and said they’d resend once the post came back, but they’ve taken the money and I’ve been waiting two and a half months. It's frustrating — I’ve had quicker fixes from smaller sellers, and oddly their last email sounded polite.
Thought it was a gimmick
I wasn't sure at first — seemed a bit gimmicky, but I'm properly chuffed I ordered. The windmills turned up quickly, neatly packed in recyclable stuff, and weirdly they actually keep the pigeons out of the garden, which was the whole point. Kids loved them at the birthday do too. Ordering was dead easy. My only wish is more colour choices, otherwise really happy with it.
Nice kit, dodgy cashback
cashback claim ignored, follow-up shrugged off and, to be blunt, denied. So, eh, product is fine, delivery top, but don't expect any cashback miracles from their end.
About The Glow Company
Are you planning a kid's party or adult disco event and are desperately seeking glow in the dark products? Or maybe you are interested in simply brightening up your home with some lighting? If so, you need to check out The Glow Company, an online store that sells everything luminous. Read on to learn more about them, and if you are unsure about relying on the company's delivery and quality, have a look at some customer reviews!
About The Glow Company
Founded in 2002, The Glow Company is a British-based provider of glow in the dark products. The two main components of the company's focus are to firstly bring innovative and exciting products to their customers, constantly developing and beating other market competitors, and secondly doing all this with the best customer service.
Customer Services: What can this company do for you?
The Glow Company website is divided into product categories on their homepage by Glow Sticks & Novelties (glowsticks, glow bracelets, necklaces, and novelties, light-up wands, swords, necklaces, and headwear), Home Lighting (mood lighting, string lights, children's lighting, lamps & lights, glow garden lighting), Glow for the Home (table decorations, bathroom glow, glow for pets, light bulbs & accessories, warming glow, flame lamps, glow garden, light-up furniture, candles), Active Glow (glow gadgets, glow gizmos, watches & clocks, glow computer, glow juggling, glow outdoors, torches), Glow Party (decorations, disco lighting, party supplies, glow wear), and Glow Kids (glow stars, children's clothing, arts & crafts, glow pre-school, warming glow, toys, lighting, sensory glow).
Customer Reviews: What did you think? Feedback? Complaints? Have your say!
Have you ever bought any glow products from The Glow Company? If you have, we would be very interested to hear what you have to say about this experience! Did you like their range and selection of products, or do you believe that there is a market they are not filling? What about their quality, did the products work well, or were any of them faulty? What do you think of their product pricing and value for money? Are their prices affordable, too high, or right for the value of the product? Please take a moment to share your thoughts on these matters in a customer review to help out other customers who are considering using this company's services!
What do consumers of The Glow Company have to say about their services? Share your opinion and hear from others about their lighting for home & party.
Details
Contact Information
Unit 4 Faraday Close
DN11 8RU Doncaster
United Kingdom
Categories The Glow Company
Online shopping | Office, Hobby & Party Reviews & Experiences | Homeware Reviews & Experiences | Children & Baby Reviews & Experiences | Electronics Reviews & Experiences | Fashion Reviews & Experiences
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Last update: March 2026
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Review with most votes
Very interested service
This is a new concept. May be I used too late TGC who decorated lighting part of birthday party in a open lawn ,how beautifully did their job,amazing.. The also decorated my ... Read onBy: R Robinson