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Light shade
Do not buy! Awful service, ordered a light from here and took two and a half weeks for them to even take the payment it was pending on my account for that long it was returned to me they then took the payment again without permission on a Saturday when you cannot contact them as they are closed. when contacted as soon as they opened on the Monday to cancel the order as it’s taken 3 weeks for them to even take payment let alone dispatch I’m told sorry you can’t cancel the order you have to wait until you receive it and then follow the returns policy even though they still have not dispatched it. Over all orders take way too long, communication is poor and customer service is even worse.
Outdoor lights
DO NOT BUY ... worse company every their delivery partners are worse then any thing the costumer service is not worth the hassle... Took the money now refusing to give back any money believing DPD over our words. Was told that it would be delivered on Friday was told no one was at home when i was working from home when called was told that delivery companies skips some deliver due to timings but had said that they tried to deliver.
i rather spend more and get good costumer service there have also been times where they have just put the phone down and no one higher to talk to ... Rubbish company be very careful. i would not trust them at all.2 outside lights + 3 inside wall lights
Order two outside lamps. The delivery was late, and I wasn't there when they finally attempted it. I was told to use the DPD app to re-schedule, but it wasn't working and the lights were sent back to them. Since then, I have been unable to get my money back. I phoned the so-called "customer service" several time, and all they say, quite aggressively, is that they have sent a mail to their accounting service and that I need to wait (the company is based in Germany, which may explain why UK customers are not their priority).
To add insult to injury, I tried to re-order, although the product is indicated as "in stock" in my basket, when I click on it, I get a missing link message. There again, the "customer service" has been very unhelpful, and unable to tell me if they actually have the product, so I am going to look elsewhere, while they are sitting on my money and my renovation project is thrown off-rail...lamp
Avoid
I have paid 300£ for a lamp and have not received it! Order was placed a few weeks ago.
I keep calling customer services but they do not know what the problem is and when/wheather I will get the lamp.3 Djori wall lights
Steer clear – of the most consistently incompetent company I have ever come across in my 70 years on this planet. Why did I give them one star? Because I couldn’t give them MINUS 71 – the number of emails to and from them to complete the transaction. Or MINUS 71 – the number of days from my initial order to the confirmation of the refund. Or MINUS 40+ - the number of phone calls to lights.co.uk sorting out the order, wrong items, damaged items and refund - and the calls to DPD to sort out them being given the wrong address. Or just MINUS 2 – the number of time they lied directly to me.
Hopeless!!!
I ordered three external lights on 9th July 21. When DPD turned up a couple of days later – he only had one small box. Had I bought three lights for a dolls house? No. When I opened the outer box, there was only one light – and it was the WRONG one – so first call to lights.co.uk. Did get an email saying not to bother sending the wrong one back.
They did send out three of the correct lights – but they put an extra space in the postcode. It didn’t arrive on the due date, or the next few days and the tracking info showed the parcel was bouncing between the Hull hub and the Chelmsford depot more than once – so called and emailed lights.co.uk, but got no help – so called DPD. They confirmed my postcode and said it should have gone to the Springfield depot as they now do my area. One of the managers drove the parcel to Springfield and it arrived a day later
The outer box was damaged. There were three lights, and the correct ones, but one of the boxes was damaged and it rattled with loose parts inside.
So called lights.co.uk again who agreed to send out a replacement. Despite highlighting the address issue causing problems at DPD – they again addressed it with the extra space in the postcode which had the same effect at DPD. Called lights .co.uk to ask them to sort it out. They told me they aren’t allowed to call DPD, so it was down to me to chase them again. SO I called DPD – who asked why I was calling them rather than the retailer. I told then what I had been told that they aren’t allowed to call DPD – and they said “They are lying – they are our customer and should be sorting this out for you”
Again it took a manager driving the parcel to the Springfield depot – which took a couple of days this time – but the light eventually reached us intact. Lights.co.uk had sent out a return form for the damaged light, but later sent an email saying not to bother sending it back.
After all this trouble we decided we’d had enough and asked to return all three lights for a refund. Labels and custom forms were emailed to us and we bundled them up into a parcel, popped on the labels ad took it to the Post Office. The return form and the customs forms clearly showed there were three lights in the parcel
After a few days – more than the 3 to 5 working days they quote for receiving you refund, nothing had hit the account, so called and emailed several times to be repeatedly told there had been an internal issue and it would be passed to complaints and would be processed. This was 30th July.
Waited and waited … and waited. Still nothing so more calls and emails and hey! A refund reached the account on 1st September. For ONLY ONE of the three lights!
So more calls and emails and more long waits and more passing to complaints and it will be processed. I was told they couldn’t just do a bank transfer as it has to be refunded “some other way”. On 16th September I received an email saying they had refunded my PayPal account. I paid by card, and checking my PayPal account the balance was ZERO. SoI called again – by now getting quite angry and extremely frustrated. They could see it was being processed but couldn’t see it had been paid. So I told them if I didn’t see the refund for the other two in my account the next morning I would initiate a Section 75 claim with the credit card who would then be on their back as well as me.
Lo and behold the next morning (17th September) my account was showing the balance of the refund full processed and deposited on 15th September – which was followed by an apologetic email about the delay in replying to my 14th September email, with a screen dump of their system showing it had been refunded by bank transfer (rather than “some other way”) on the 15th!!!! The payment they couldn’t see the day before – a day after the payment!!
Finally!!
But would we have accepted them anyway? The picture online looks good quality items, but reality was very different. Cheap materials, poor quality manufacture, just a huge disappointment. I then looked for some reviews. So wish I’d done that before I ordered them. Yes a good number of 5 star reviews, but way too many one star reviews all quoting issues with delivery, refunds and quality – with the advice to avoid like the plague.
Wish I had!Lindby Thorin Oak
A month later it hasn't turned up and they haven't been in touch.
All they would offer is a 20% discount from my next order. I explained I'm not rewarding poor service with more custom and cancelled.
Will not use again.Designer Table Lamps
worst experience of customer service against all the companies I have used during lock down. Ordered two premium table lamps, both took 3 weeks to deliver and were damaged, these things happen. Return process whilst simple, took a further 3 weeks and they would not ship replacements until damaged returns received, not helpful. Another 2 weeks waiting for the replacements, so we're at 8 weeks now, and one lamp was ok, the other had a damaged shade. Was a I prepared to wait a further 8 weeks to complete the return and replace process, NO! So, I requested a refund on the damaged shade to enable me to buy elsewhere. This took a further 10 days to get a response, and then when the said it will take 3-5 working days to receive the refund, I'm still waiting 10 days later. This business is just a web site in the UK with products shipped from Germany. How they survive with such poor customer service is beyond me and I urge to to think careful when buying as the process, if any thing goes wrong, could take several months. The response to email was dreadfully slow, taking a week or more in all cases and having to chase chase chase. When you call the UK number, all they do is say sorry and pass it on to the service team in Germany, so no help whatsoever. Shamble of a business and NO customer care.
Lindby Narima ceiling light
The online description told me all I needed to know before ordering. The item was delivered very quickly. I had one technical question I asked on the helpline. This was answered immediately and in a very friendly manner. Do buy from this company.
Lights
Do Not BUY from this company
they took my money and admit they have not delivered lights and REFUSE to REFUND
had to go to credit card company to get refundLED ceiling lights ( remote control)
I’m pleased with Lights supplied but!
I’m pleased with Lights supplied , but I have had issues when one was supplied without a remote control? Because the electrician was booked it was fitted anyway. The company sent out a complete light unit NOT JUST A REMOTE. Luckily the remote synced with the light already fitted, so didn’t need to call the electrician back in. Fantastic!
But because of the pandemic it’s been troublesome returning light and they are now charging me £2 for reminders they send and won’t discount the light . I have requested just a remote and I’ll pay the invoice I’ll make use of it in the garage? Watch this spaceBig collection of lamps
Very big collection, prices are ok (not that cheap, but it's ok for me).
I have bought several lamps for our home and they were deliver pretty quickly
About Lights
When it gets dark at night, there?s nothing better than switching on all your lights and creating a cosy atmosphere in your home, especially in winter when it gets dark so quickly. Lighting can make such a big difference in your home, especially outdoors. There are lots of areas that need lighting that people often forget about. For example, your garden, your driveway and even your patio! Just because you?re not sitting outside at night doesn?t mean your house shouldn?t be well-lit. One company that offers many different lighting options for your home or business is Lights. With over 1.2 million products, you?re sure to find what you?re looking for. While they also stock fans, heating and security tools, they are known for their lighting, hence the name. Lights stocks both indoor and outdoor lighting in a range of different styles and have many products for you to browse from. Before shopping with Lights, it is important to read some Lights reviews can give you the insight and information you need before buying from them. Shopping online can be daunting because you always need to figure out what to expect or if you can even trust the website. Reading customer reviews can help you learn more about the quality of products, customer service and delivery times. Read on to learn more about the company, then read customer reviews.
About Lights?
Lights is an online supplier of lamps and other lighting sources. This company was originally founded in 1999, and its website now stocks over 1.2 million products and offers all the necessary lighting. These products include indoor and outdoor lights, LED lighting, and energy-saving lighting. They also sell fans: ceiling fans, table fans, floor fans and modern ceiling fans. Save time and shop online with Lights. They offer all the lighting products you could ever need for your home or business. The company is now the house of brands and stock lighting to over 17 countries.
Products and Services of Lights
Lights stock a variety of lighting and fan products from a range of brands, including Bopp, Phillips, Lindby, Northern, Searchlight, Steinel, Axolight and Artemide. They offer a variety of categories, including ceiling lights, pendant lighting, wall lights, and outdoor wall lights. One of the best features of their website is that you can also shop by room. For example, on one page, you can see all the lights you need, which is best for your bathroom. The same goes for the outdoors. The website has different pages for outdoor lighting ideas, such as garden lighting, front door lights, security lights and driveway lights. You can also shop by lighting style instead. For example, you can shop by designer, industrial, Moroccan, Scandinavian and more! Lights also stocks Smart Home products such as lighting, heating and security. The company also offers decorative lighting, such as fairy lights and decorative lights indoors and outdoors. Everything that Lights stocks can be ordered online from their website. If you sign up for the Lights newsletter, then you will receive a discount on your next purchase from them. Lights also has its own blog where you can read about trends, ideas, tips and tricks, guides and more. For inspiration, you can also see pictures of other customers? lights in their homes. You can also read customer reviews to gain a better insight about the company. If you post a picture with the hashtag, your picture could also be featured on the website.
Additional Services of Lights
Lights uses DPD as their courier service, and delivery is free if you spend a certain amount on their website. However, you may have to pay more for delivery if your order contains a bulky item. Lights also offers a 50 days free returns policy. All you need to do is log your return via the returns portal on their website. Lights accepts payment methods, including PayPal, Visa, Mastercard and American Express.
Phone: 02035143658
Complaints, Compliments and Tips for Lights
Have you previously ordered products, whether it be lights, lamps and bulbs from Lights? Regardless of if it was for your own or if it was for your business or company, it would be incredibly helpful if you could review Lights and write about your experience with them. Potential customers always have questions such as, is Lights legit? Are their products value for money? What is their customer service like? Writing a Lights review can help other customers make up their minds when deciding whether to buy from Lights or not. It can be very difficult to shop online, especially if it is your first time buying from a company because you never know what to expect or if you can trust everything on their website. Reading online reviews is an important part of online shopping. Write a Lights review in which you talk about your own experience. What you liked and didn?t like, and where the company needs to improve. You can give feedback about the quality of the products, if the customer service is good, what the delivery times are like and whether you would recommend this company to your friends and family. Customers could always read Lights Trustpilot reviews, but they would much rather hear about your experience with Lights right here.
Bonus!
📊 How did Lights shine for you?
Contact Information
Seelbüde 13
36110 Schlitz
Germany
Categories Lights
Online shopping | Homeware Reviews & Experiences | Sport & Outdoor Reviews & Experiences
Page Statistics
Seite online seit: 7 July 2017
Letzte aktualisierung: 29 November 2024
Review with most votes
Big collection of lamps
Very big collection, prices are ok (not that cheap, but it's ok for me). I have bought several lamps for our home and they were deliver pretty quickly Read onBy: Miranda