BritainReviews

    Reviews Machine Mart

    Are you in need of house hold and garden equipment at an affordable price? Machine Mart is your solution. Read on to learn about all the products that they offer and their available delivery methods. Then, to get some insight into what you can actually expect from a Machine Mart purchase, take a look at some customer reviews!

    About Machine Mart

    With over 66 superstores throughout the United Kindom, this British tools and equipment superstore is Britain's Number One. They provide everything from air conditioners to pressure washers to wood burning stoves and all at affordable prices, with endless resources of top advice for whatever you are buying are planning.


    Watch this Summer advertisement for Machine Mart to see what kind of products of theirs you could benefit from this season. 

    Customer Services

    Machine Mart offers a broad range of product types and each of these are split into categories on the Machine Mart website. There are a total of 12 separate categories, each of which is futher divided to assist the customer in the ease of their shopping experience. These categories consist of Air Compressors, Wood Burning Stoves, Garage Equipment, Tool Chests & Storage, Fans & Air Conditioning, Wood Working, Generators, Water Pumps, Power Tools, Hand Tools, Welding and Pressure Washers.

    Payments can be made using VISA, MasterCard and Maestro. The delivery options are either free click and collect, which allows you to pick up the product from your local store. Alternatively, you can choose Standard Delivery which takes about 3 working days, or Next Day Delivery for an extra cost, so that your item will arrive the following day, provided you ordered it before 14:30.

    Complaints? Tips? Requests? Strengths and Weaknesses- share your thoughts on Machine Mart!

    Have you ever shopped in Machine Mart or bought any of their products? If so, we would love to hear about your experience! Sharing your opinion can truly help out other customers who are considering buying from them but are not sure, or others who are looking for a source for these kind of products but can't decide on which store to buy from. For example, would you say that their product quality is reliable? Is there a wide enough selection? Have you previously recommended this company to any friends? What would you say about the prices and value for money, are they affordable or overpriced, and if so, are they worth it? Feel free to share your thoughts in a customer review!

    How can you benefit from buying from Machine Mart? Read and write customer reviews about their tools, generators, equipment and customer service!

    Machine Mart
    Reviews, complaints and customer experiences (3)

    6.8
    33% Would buy here again!
    Ordering
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    8.6
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    4
    Pricing
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    8
    Delivery
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    6.6

    All reviews

    Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

    All garden equipements in affordable cost

    It is one stop shop for all garden and lawn equipments. we have two lawn, front and back, needed maintainance.
    Machine mart, helped me get all I wanted. there are some new sort of machines i never heard of, they are really cool.
    some other machines also needed for basic house or garage works.

    By: Bakhtyar Seikh20-07-2018
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    Would buy here again
    Yes
    9.5
    rating

    Various

    Used to be good but now terrible. No delivery, no refund, avoidance tatics.

    Review of Machine Mart Ltd

    Previously been good service but now not delivered my goods, then when I rang up twice still nothing. The second call I made I was told I would get a refund (I asked for one) then the guy in customer services said he wanted to find out why and order placed in May 2020 had not been sent. I told him I was not at all interested in why; I just need the order cancelled and a refund. I am now ringing a third time to get my money back. Machine Marts website back-office is also dysfunctional as when one logs in the only things it says about order history is 'processed'. There is no details or other status which is not really an order history when compared to more informative sites.
    When you ring customer services they try and fob you off with 'all I can do is email' then say another department; in this case 'websales'. I have now rung their press department and left a message saying I will contact the media if the do not refund me in full within 7 days. I have also asked my solicitor to write to their finance department.
    Websales number is 01158406231 however they do not advertise this number online. When you call this number it rings 20 times then automatically hangs up.

    Reply from Machine Mart Ltd
    25 Jun 2020
    Thank you for your feedback today. I am sorry to hear of the issue you have raised, I will forward your details through to the sales manager now to look into your refund and confirm to you. We are sorry for the delay and any inconvenience this may have caused.

    Update: 4th July 2020 20:10
    Sadly still nothing since the fetid reply from someone at Machine Mart. I smell receivership as no refund, no goods and no contact. I will contact the CEO. Companies House state primary Director as John Alan Clarke, correspondence address of 211 Lower Parliament Street, Nottingham, Nottinghamshire, NG1 1GN. This address is shared with 2 other Director Sandra Elaine Clarke and Tracey Clarke. Overall 12 officers with 7 resignations since 13th April 1981. 14 registered charges with all 14 satisfied. Year to 31st May 2019 (submitted 3rd March 2020) Full Accounts at Companies House state that compared with the previous year (2018), debtors have increased from £118,657,783 to £124,575,059 whilst at the same time, cash at bank and in-hand has decreased from £917,661 to £587,159. This information is from the public domain at The Governments Companies House
    I am still waiting for my £57.74

    By: Philip Charles Swift04-07-2020
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    Would buy here again
    No
    5.5
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    Draper Tools engine fault code reader

    Ordered on 4 May. Received an online invoice saying it had been despatched on 13 May. Now 29 May and still waiting.
    I phoned customer services which was a total waste of time - the man siad he couldn't get through to the despatch department so he couldn't answer my query.
    I have asked for a refund but still waiting for an answer.
    This is without doubt the worst company I have ever dealt with - makes me wonder how they stay in business. It's a pity the star ratings don't let you enter negative values.

    By: Steve Harris29-05-2020
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    Would buy here again
    No
    5.5
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    FAQ

    Is Machine Mart a trustworthy company?

    There are currently 3 customer review posted about Machine Mart. On average, they received a star-grading of 6.8/10, with 33% of the reviewers indicating that they would buy from the brand again.

    What services or products do Machine Mart offer?

    Machine Mart is mainly active in the Online Shop category, more specifically with Homeware, Sport & Outdoor.

    I have read all the reviews. What now?

    Did you get a positive impression from the reviews? If so, then you can place your order on the Machine Mart website with confidence. If not you can find many other brands to read about on our website!