Mirror Outlet34 reviews
This score is based on 34 genuine reviews submitted via BritainReviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Quietly impressed after doubts
David messaged, the specialist couriers rang to say they'd come early (which was handy), and they did. Pleasantly surprised and would recommend, though I wasn't sure at first.
Rusted sooner than expected
Hanging it in May, the first few days it looked fine, framed. I left it outdoors; easy to hang, impression solid. After three weeks small brown speckles appeared and by the month mark there was rust at the edges and a damp stain on the brick. It still reflects okay but not great, and it shows wear fast.
Mirror mess
Was expecting a straightforward delivery to my two‑bed flat, but it turned into a headache. They insisted someone in my household carry a seven‑foot mirror up stairs, refusing to bring it in unless I did the heavy lifting. Took the fee twice, left me without the mirror, though I hope they fix it.
Not perfect, but usable
I wasn't sure at first — mirror arrived on time and looked fine in box, but once I hung it the top and bottom bowed. I phoned them and they wanted charges to swap it, so sceptical. Still, when I stood back at my spot in hall it didn't catch my eye and does the job for morning checks. Mixed feelings.
Ghosted my order
Not worth the faff — they cancelled my order instead of trying to sort an alternative delivery. I placed it earlier this week, waited, then got a message saying my postcode wasn't covered and that they'd cancelled. No offer to send it to a mate's house, no 'can we re-route', just gone. Bit baffling, and after reading other reviews it seems not so unusual. Annoying rather than catastrophic, but definitely not the smooth experience I was hoping for.
Looks fine until daylight
I was hopeful at first — it looked fine unboxed, but once I hung the mirror in proper daylight three deep scratches were obvious. It’s a big, heavy piece so asking me to box it up and ship it back felt unreasonable. I wasn’t after a full refund, just some compensation, but customer service were pretty rigid. Compared with other shops that sort this quickly, this was disappointing.
Bit nervy, but chuffed
I was a bit nervous after reading those reviews, but a mate tipped me and the price beat everywhere else. Ordered online late one evening. The mirror arrived on time. Packaging was solid. The glass feels thick and the frame is solid — nice weight in your hands. The driver waited while I checked for damage, which was a proper relief. Hanging it was easier than I expected and it looks great in the hall. Glad I took the punt.
Nearly right in the end
I remember opening the box on a dull afternoon and finding a large lean-to mirror with a cracked corner — annoying. I rang them and David sorted a replacement; there was a wait but the emails with tracking and the delivery time window were clear. I started using the new mirror and felt relief — good glass, solid weight. The moment I knew I was pleased was when I stood back in the lounge and it just looked right. Collection of the damaged one was handled too.
Avoid this company
Avoid this company. I needed a full-length mirror for a recent move and paid £139 via PayPal ten days ago, expecting a simple delivery. Instead, despite being briefly hopeful, I got silence and excuses. I rang and rang, spoke to a man called Anthony who kept saying the payment hadn't cleared, then suddenly said it had and delivery would be Tuesday or Wednesday. When I rang the courier today they had no booking. So no mirror, no delivery and my money gone. It feels like online theft. I'll be taking it further — Trading Standards and small claims — because this isn't acceptable.
Nearly baulked, pleasantly surprised
I was halfway through the checkout and then started worrying about the glass thickness — I’d missed the tiny measurement on the photo. I messaged them and, fairly quickly, got an email back confirming the size, which eased that first worry. Ordered three mirrors with an eBay discount and kept fretting about stock and delivery after reading bits online, but the parcel turned up on time and everything looked like the photos. Hung them up that evening; they’re solid, no wobble, and the finish is better than I’d expected. So yeah, happy I went for it — my doubts mostly vanished and I’m pleased with how it all worked out.
Big wall, small worries
Standing in the hallway with an empty wall, I almost talked myself out of ordering a large mirror. Found the same piece cheaper at Mirror Outlet and that saved me about £80, which eased one worry. I did wonder about quality and whether it would actually fit through the door. Customer service answered my panicked emails quickly and the delivery window was updated by email. The driver was patient and ended up being my reluctant lifting partner because my hands are useless for heavy stuff. I hung it up that evening. First look — gorgeous, very well made, proper wow moment, I may have got a bit teary. Doubts mostly gone now. Would recommend to friends and family.
Mirror mess — avoid if you can
Not worth it — I lost money and got nowhere. I first saw these guys on a Facebook ad and because it seemed fine I told a mate about the deal, who then said “go on then” — my bad. I paid via PayPal about ten days ago, rang a few times and kept being fed different lines. One bloke called Anthony kept saying the payment hadn’t cleared, then suddenly it had and delivery would be within days. Rang the courier today and they’d had no booking from Mirror Outlet. Now I’m out £139 with no parcel, they’ve blocked me on chat and customer service argued back over email for hours. I’ll be reporting it to Trading Standards and may take it to small claims. Proper annoying and stressful.
Half-unwrapped shock
either smashed before packaging or squashed in transit, the glass was literally coming out of the protective wrap. I sent photos straight away, called, messaged, and waited. Three weeks of silence and then a slow reply saying they only had an image of broken glass and that they wouldn’t do anything until it was collected. With kids under five I wasn’t leaving a big, damaged mirror lying about. Customer service was unhelpful and slow, and now I’m looking at legal advice because it’s gone far enough.
Not what I expected, but sorted in the end
I spotted this on B&Q’s website after a mate mentioned it, and I thought, yeah, that’ll do. Delivery was actually bang on time, which I loved — everything arrived neat and not damaged. So when I tried to return one item that was unused and within the return window, I was surprised when Mirror Outlet refused it because I’d thrown the original box away. At first I was a bit wary and annoyed, to be honest, thinking “really?” The rep I spoke to at Mirror Outlet came across a bit brusque and unhelpful, which didn’t help. But B&Q’s customer service stepped in and were properly helpful, nudging the supplier to accept the return in different packaging. That switch from sceptical to relieved was nice — I kept worrying it’d be a fight, but B&Q made it straightforward in the end. So, delivery and B&Q’s support get big thumbs up, Mirror Outlet’s return policy/attitude less so. I’ve told a couple of friends about the good delivery and service, but warned them about being careful with packaging if dealing with that supplier.
Mirror fixings needed
Mirroroutlet didn't send the right fixings for my mirror twice, even though they said they did. I live in an easy-to-reach spot and haven't had problems like this with other suppliers. They did give me a refund, but they didn't respond when I asked for info on how to complain.
Big Mirror
The mirror I ordered was massive, but when it arrived, it was all smashed up, like a million pieces of glass. I got in touch with them, and they basically just said to chuck it in the bin. So now I'm stuck with this useless huge mirror with glass poking out all over the place. Honestly, they're the worst company I've ever dealt with!
Large Mirror Purchase
I bought this big mirror from a company recently, but the service I got was rubbish. The mirror was all smashed up when it arrived, and when I got in touch with customer service to sort out a return, they said I'd have to wait two weeks for a courier to collect the broken mirror and then even longer for a refund. On top of that, the person I spoke to in customer service didn't show any care or concern for the problem, and even told me not to mention it again. Completely unacceptable and shocking customer service.
Large mirror purchase
I bought a big mirror from this place, but after only 6 months, it's already bending and looks like it's going to fall to the floor. When we asked for help, they said no and told us it's been over 6 months. The product is not great, and their customer service is terrible. Do yourself a favour and buy from somewhere else.
Extra Large Antique Silver Italian wood Framed mirror 203 x 142cm
I'm a customer at Mirror Outlet and recently bought the Extra Large Antique Silver Italian wood Framed mirror that's 203 x 142cm. I searched for ages to find a mirror of this size and quality that didn't break the bank, so I was chuffed when I came across this one. Ordering it was a breeze, no issues at all. The delivery was super quick, even faster than I thought it would be. The mirror itself is top-notch, sturdy and the real wood finish is lovely. All in all, I'm really happy with my purchase and would definitely recommend Mirror Outlet to anyone looking for something similar.
Mirror purchase
I recently bought a mirror from this store and I was happy with how it looked at first. But, less than 8 months later, I noticed that the frame was starting to rust between the top front and back parts. I got in touch with the store about it and I was pretty disappointed with their response. They said that because we have 4 seasons in our country, the mirror needs some special treatment to keep it looking good, and that products kept outside might need some maintenance. This was different from what their website said, which claimed the mirror could handle all kinds of weather. Apparently, rain doesn't count as "all kinds of weather" to them! It's frustrating that they didn't stick to what they advertised about the mirror being durable and instead blamed things that customers can't control. Also, I noticed that the "Be the first to review this product" link on their website doesn't work, which is a bit worrying.
About Mirror Outlet
Welcome to Mirror Outlet: The Premier Destination for Mirror Reviews
When it comes to finding the perfect mirror for your home or office, it can be overwhelming to navigate the wide array of options available. That's where Mirror Outlet comes in. As the UK's largest online mirror shop, Mirror Outlet offers a comprehensive selection of mirrors to suit any style, size, and budget. But before making a purchase, it's essential to read reviews, opinions, and experiences of previous customers to ensure you're getting the best quality and service. On BritainReviews, you'll find a collection of reviews about Mirror Outlet, providing you with valuable insights into the company's products, services, and customer satisfaction.
What is Mirror Outlet
Mirror Outlet is a renowned online retailer specializing in mirrors. With a history spanning over several years, the company has established itself as a leader in the industry, offering an extensive range of mirrors designed to enhance any space. What sets Mirror Outlet apart is their commitment to quality, craftsmanship, and customer satisfaction. Whether you're looking for a classic, ornate mirror for your living room or a sleek, modern mirror for your bathroom, Mirror Outlet has a diverse selection to suit every taste and style.
With Mirror Outlet, you can expect nothing short of excellence. From the moment you browse their website to the moment your mirror arrives at your doorstep, you'll experience exceptional customer service, attention to detail, and a commitment to quality. The company takes pride in sourcing and curating mirrors that meet the highest standards, ensuring that every customer receives a product that exceeds their expectations.
Products and Services of Mirror Outlet
Mirror Outlet offers a wide range of products and services tailored to meet the varied needs of customers. Their extensive collection includes mirrors for every room, style, and occasion. Whether you're looking for a statement piece to elevate your living room or a functional mirror for your bathroom, Mirror Outlet has you covered.
Their product range includes antique design mirrors, art deco mirrors, bevelled mirrors, cheval and free-standing mirrors, decorative mirrors, dressing table mirrors, Hollywood mirrors, metal mirrors, modern mirrors, ornate mirrors, overmantle mirrors, rustic mirrors, shabby chic mirrors, unusual mirrors, UK-made mirrors, Venetian mirrors, wall mirrors, window mirrors, and wood mirrors. This diverse selection ensures that every customer can find the perfect mirror to complement their space.
Mirror Outlet's dedication to customer satisfaction is evident in the quality of their products. Each mirror is carefully crafted using premium materials and meticulous attention to detail. Whether you choose a mirror with an intricate frame or a minimalist design, you can trust that it will be a durable and timeless addition to your home or office.
When it comes to services, Mirror Outlet goes above and beyond to make your shopping experience seamless and enjoyable. They offer fast, free delivery on all full-length mirrors, ensuring that your mirror arrives safely and promptly. Additionally, Mirror Outlet provides fully insured UK delivery to give you peace of mind knowing that your purchase is protected throughout the shipping process.
Leave a Review for Mirror Outlet
Your opinion matters, and sharing your experience with Mirror Outlet can help other customers make informed decisions. Whether you had a positive or negative experience, your review can offer valuable insights to potential buyers. Leave a review on BritainReviews and share your thoughts on Mirror Outlet's products, customer service, and overall experience. By leaving a review, you contribute to building a community of informed consumers who can rely on honest and unbiased opinions to make their mirror purchasing decisions.
To leave a review for Mirror Outlet, simply visit the Mirror Outlet page on BritainReviews, click on the "Write a Review" button, and follow the prompts. Whether you want to praise Mirror Outlet for their exceptional products and service or provide feedback for improvement, your review will be an invaluable resource for others.
So, don't hesitate to share your experience with Mirror Outlet and help fellow shoppers make informed choices. Your review can make a difference in their mirror-buying journey.
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Online shopping | Homeware Reviews & Experiences
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Last update: December 2025
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Review with most votes
Extra-large lean-to mirror
I recently bought a really big lean-to mirror from this shop and unfortunately, it arrived all banged up from being transported. But I have to say, the customer service I got fr... Read onBy: Lindsay Watson