OnBuy Reviews

Batteries

Got sent batteries that had a date of 2009 but sold by seller as NEW. TOOK AGES TO CONTACT CUSTOMER SERVICES, really non existence.

Another part of my oder hes sill not arrived from order 10/06/23 it's now 19/06/23. Complained to seller NO CONTACT EVER, not what OnBuy states in their terms. I HAVE TOLD THEM TO KEEP MY MONEY as the CELeader
Paton really must have need of my money than I do, theft comes in any guises .

The other part of my order arrived on time and in good condition, that's something.

But overall on reflection I will NOT TRUST this company again or use, I must be able to trust companies I deal with, this one I can not.

I would suggest that you look else where for what you need.

Colin Leader

I ordered two sets of suitcases from hilix

I have been emailing onbuy since Saturday the 23rd of may, they took the money out of my account for the two sets of suitcases £159.99 but did not place my order. The most horrible customer service that don’t reply back. They don’t have a contact number to call on. Scammers I say not a trustable service. If you see my review atleast get in touch with me and give my money back.

Airpods

I bought a pair of Airpods on the 27th of April 2023, and had no updates since, I then waited three and a half weeks and still had no updates. I Then contacted the seller, and after 48 hours still had no reply. I then contacted customer services team, who then told me this seller is inactive and is no longer trading on the website. What I'm concerned about is how this seller was still able to advertise they are selling this product and able to take customers payments despite being inactive. I no longer trust anyone who sell anything on this website and will never use again. AVIOD !

Greenworks Self-propelled Battery Lawn Mower.

I purchased a Grerenworks Self-propelled Lawn Mower on the 15th May, 2023 and it was delivered at 9.00 am on the 15th May,2023. Absolutely amazing.

Briers Lady Gardener Gloves, Pink, Medium

Sold by Ecommerce Enterprise Dispatched 17/03/23.
What was received was nothing like the item pictured, took two weeks for refund to be received.
Buyers Beware: OnBuy is full of sellers selling fake product, product not as advertised, even Amazon Marketplace Sellers selling their fake product via OnBuy but processing everything via Amazon even using Amazon envelopes to deliver their ... and Amazon Returns to return it.

Smartwatch

I found this company when doing a Google search for smartwatches, so I decided to take a look. Very reasonable prices, easy to navigate web site, easy to make my purchase and delivery was fast and efficient, so the entire process took 3 days from ordering to delivery. I have no hesitation in buying from them in the future, and they will in fact be the first place I check out when I am looking for anything in particular.

Purchased a hand held ElectricTEETOK saw.

Brilliant product and and absolutely excellent service throughout purchase and delivery!

Boys Football kits.

I bought 2 items. The price was more than fair. The quality exceded my expectations Delivery was quicker than predicted. so I will use again.

3 Tier Steamer

I have purchased twice from OnBuy and on each occasion the item arrived early, well packaged, keenly priced and of excellent quality. I would have no hesitation in recommending this company to anyone.

Rhino towels

Excellent service on my first time using OnBuy and I’ll use them again in the future.
The product I ordered was priced very competitively and superb quality.

Brilliant firm,and I have used most of the others.I would not
hesitate to use again.

Crystal Day Bed

Excellent product, well packaged. Friendly helpful delivery. Competitive price. Free fast delivery. Easy assembly. Obvious helpline which we didnt need. Thoroughly recommend.

Wahl Colour Pro Cordless Clipper

I have used this UK online marketplace several times, I've always found them to be competitively priced, I've never had any issues, Items have always been as described, fast order process and fast well tracked delivery. I do like to check the sellers when I use online marketplaces, In my experience I've never had a issue with any with OnBuy

Molton Brown Orange and Bergamot reed diffuser

Bought Moton Brown reed diffuser (normally last for weeks and weeks) this has been open a few days smells nothing like the signature fragrance. Half evaporated after 3 days . Buy cheap buy twice. I am no expert but I believe i have a FAKE product that looks like the real thing but you cant mimic Molton Brown. Wish i had gone direct. Glen

Hugo Boss Deep Red

My sister loves this perfume and I wanted to get it as a stocking filler for Christmas. OnBuy.com were advertising it at a great price, it was nearly half the price of other websites. I just couldn't pass on the opportunity of a fantastic bargain! Great service received from OnBuy.com. I will definitely use this website again.

Kids Toys

DO NOT TOUCH THIS COMPANY!! I put an order through, was told it failed at payment and to try again, 3rd time of trying I gave up! I looked at my bank account and they had taken the money 3 times even though the order failed! Week and half later I am still trying to get my money back, the OnBuy site so called customer service is a robot and not helping. Paypal have put a claim in on every transaction, but still waiting for my money back! SO UNLESS YOU HAVE NO WORRY FOR MONEY BEEN TAKEN AND NO PRODUCTS TO SHOW FOR IT! DO NOT USE THIS SITE!

intel i7 2nd Gen 16GB DDR 3 ULTRA FAST i7 Desktop Gaming PC 2TB 16GB NVIDIA GTX 1650

Bought (Intel i7 2nd Gen, 16GB DDR 3) ULTRA FAST i7 Desktop Gaming PC 2TB 16GB NVIDIA GTX 1650

NOT ULTA FAST AT ALL1!!!, FROM DAY ONE PC WAS VERY SLOW ON START UP AND LOADING OR OPENING PICTURES OR FILES WAS SLOW, WE SENT IT BACK UNDER WARRANTY (WE PAY POSTAGE) THEY HAVE DONE NOTHIG TO THE PC THEY SENT IT BACK TO US PC WAS STILL SLOW..

AT THE CHECK OUT WE CHOSED Options: Intel i7 2nd Gen, 16GB DDR 3 THERE WAS NO OPTION TO CHOSE HARD DRIVE IT JUST STATED 2T HOWEVER WE ASSUMED THAT FOR GAMING PC IT WILL HAVE AT LEAST SSD BUT NO..

SELLER HAD EVERY EXCAUSE IN THE WORD ASKED US TO REINSTALL WINDOWS WHICH WE DID BEFORE WE CONTACTED THEM, SELLER BLAMED INTERNET SPEED WHEN PC TOOK 4-7 MIN AT START UP TO BE ABLE TO CLICK ON ANYTHING ON THE DESKTOP.
THEN SELLER ASKED US TO SEND IT BACK TO THEM AGAIN AND COVER THE COSTS FOR SHIPPING TO GET PC TO THEM AND COVER THE COSTS FOR THEM TO SHIP IT BACK TO US

I DO NOT RECOMEND onBuy AT ALL !!!!

Sony headphones

This company is some kind of a mistake. They cooperate with non-existent companies, they collect money and they sit quietly. No customer service. nothing more. Big mistake.
Avoid or you will lose your money.

carbon monoxide alarm

Never came across Onbuy.com before, my first purchase was amazing, the product delivered a week under the delivery date.

The product looks and feels the part, top quality all around and a happy price tag.

I would recommend onbuy.com to anyone.
but watch out for expensive items, as I'm not sure how the warranty works.

but there's plenty of bargain here.

miss

I ordered a chip pan, it was the cheapest I found for the same pan. The chip pan arrived in perfect condition within a matter of days of ordering it. It was easy to order off your site and your customer service is second to none. Would highly recommend you and would definately use your site again.