OnBuy553 reviews
This score is based on 553 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Garden urn pots
White/grey urn type garden planters. Attractive planters, good price and quick delivery. The pots were packed well. Will buy from here again.
hot wheels,draws tv stand
perfect and on time every time!
Spiderman suit
It arrived on time and in excellent condition
Excellent service and delicery
No problems excellent product.
Christmas lights display
Purchased new Christmas lights for outside and needed a water proof box to enable me to connect them outside. The quality of the box was great and it was large enough to accommodate a 4 gang extension plus the 4 transformers on the lights. Great product, never had a leak.
Drill Bit Set
Was apprehensive as had not heard of OnBuy but thought i would trust them and see..The ordering process was easy and straightforward, the communication from OnBuy were on point and delivery came before the intended date. Overall a great experience and i would def use them again and would recommend them without hesitation
Toaster
Great purchase arrived quick fantastic company will use you instead of amazon thank you on buy
Excellent service, always good to deal with.
Nikon 3500
I had a great experience. The item was delivered faster than expected. I was worried after seeing Some Reviews but I had no issue at all. The camera works perfectly fine and haven’t had the need to reach out to customer services.
Bistro Garden set
Great price, fast delivery.
Good prices and fast but safe delivery
Twilight Princess manga
Very good and fast delivery, item came in good condition and no problems
Macafee
Product never arrived after inquiry onbuy seller send me doggy site to download and try to took money from my account so be careful never buy anything from Onbuy.
Baby yoda plush
Was a bit weary of ordering as had never used this site before. Ordered a baby yoda plush for my son’s birthday, really pleased with the item, price and delivery. Will definitely order from here again.
Abs and core trainer
Goods didn't arrive indicated I wanted to pay by debit card but was charged thru PayPal . Cannot contact seller no tracking number provided can't chase they PayPal as I have no account on buy haven't replied to my email to customer service. A complete and utter joke. Soon as your money is paid you are on your own . On buy do not want to know. However I will let you know if they surprise me and answer my request for help in obtaining a refund NEGATIVE
Oximeter
Bought this to keep at home and the whole process was painless and easy. I received it in a timely fashion and am very pleased with it. Would recommend using this site if you need anything.
Motorcycle portable fuel tank
Great price
Great serviceExcellent Quality and a true Bargain.
iv bought from onbuy 3 times, great service, thumbs up from me
I have left 2 reviews but I can't find them hopefully this one works now. I was a first time buyer using Onbuy and I will be back, great prices!!
OnBuy has been great for me, easy to contact sellers to discuss order and always arrived on time
hi i purchased a giant inflatable for a friend of mine and its huge, really pleased i will use onbuy again
Apple Charger Cable.
Great perches the product was exactly how it was described and it was delivered on time.
I would definitely buy from this company again.Remote control for sky
I give it 5* for delivery and 5* for item 5 * for price excellent service fast delivery can’t fault the remote control works perfectly definitely recommend this great price and delivery excellent service
Dog bed
Ordeted large bed, Its tiny, Had no respinse to emails to rsquest return and refund!!!!
Vidbox Conversion Suite
OnBuy’s published returns policy is a joke. They will not take responsibility for any problem and just refer you to the seller. When I wanted to return an item and the seller wanted to charge a “restocking fee” of 20%, OnBuy ignored their own returns policy and told me:
“Unfortunately each individual seller does have its own returns policy…” (when I argued directly with the seller they later agreed to waive the fee on a one-off basis).
When I objected to having to return the item to the USA at a cost of over £19 when it was represented that the seller was UK-based, OnBuy said:
“Under details [on their website] you will be able to see all required information about the seller and where the item is being shipped from.”
In fact, their website said:
“Being a UK-based storefront, Ami Ventures Inc will ship your Vidbox video conversion suite from inside the United Kingdom”.
Ignore their returns policy, they will!Multiple items
So after placing my first order with onbuy, I decided to take a look at the reviews just out of curiosity. After seeing so many terrible reviews I thought I’d really messed up by spending my money on this site. To my surprise; within 3 days my order arrived; perfect condition, exactly what I ordered, so with such a great experience I decided to place 2 more orders with this company, both arrived super quickly considering the pandemonium that the pandemic has caused with delivery services. I’m truly baffled at why there are so many bad reviews? I will definitely be using this website again, definately a competitor for amazon!
Hi, I'm about to order a ipad from there. The reviews seem mixed, I just wondered what items you ordered from this site? Thank you for your time.
Ive brought dog chews & had no problem but then I have brought a dash cam which I couldn't get fitted until after the 30 day period due to covid. Its faulty but luckily I paid via paypal so I'm trying to get my money back that way but its a lengthy process. Personally I won't be buying an goods of this nature again from here, only a shop, its a lot easier.
1000 Christmas tree lights
Ordering was easy and price a bargain BUT item never turned up....seller wont respond to my messages....still not got a refund and getting nowhere...avoid at all costs I didnt know this was a website like other cheap ones that had numerous sellers I just assumed it was a normal British website but clearly not and is similar to Amazon with different sellers.
And NO I didnt click "would buy here again" there was no option to say no....bit dodgy there isnt it.
Hello, I'm having the same trouble with a printer I've paid for, I'm not getting any reply from the seller and 'ONBUY' just keep referring me to the paypal resolution page which has no record of my purchase. 10 days late and counting. I'm calling paypal tomorrow.
About OnBuy
There are shops that only focus on one type of products, but others include a whole variety of products in their assortment. OnBuy Deals is one of the shops But you might wonder what the quality of their clothing is or whether their food and drinks are healthy and tasty. Will their jewellery be real or fake? Will their movie section include the latest blockbuster? How long will you have to wait for OnBuy?s customer service department to deliver your new collectible? And will the customer service department of OnBuy be friendly and helpful when your book is damaged upon arrival and it isn?t your fault? On BritainReviews, we believe that customers of OnBuy are the best informants on these matters. Read their reviews to get some insight into this department store. These customers? ratings, comments, experiences and opinions can tell you everything you might want to know before making a purchase.
About OnBuy
OnBuy is a marketplace. According to their website, they are an online retail marketplace that is innovative and rapidly growing. Their home base is located in the UK. The concept is based on one simple thought: lower fees for sellers means that these sellers save more money. On OnBuy, you can find professional sellers who would like to supply you with their products. A seller might be an established company you have already heard of or a sole trader. The products found on OnBuy are divided into various categories. Some of them, like clothing, health & beauty and jewellery, are based on your body, looks and health. For your home, they offer some homeware, garden tools and pet products. There is also some entertainment to be found on OnBuy. You might encounter books, instruments, movies, games and music. Hobby gear is also present at OnBuy. Think of car accessories, gadgets and toys. Sporty people may find something of their liking in their sports section. And those are only a few selections.
Services of OnBuy
OnBuy works with sellers. You can compare some sellers in order to find the best price. You can make a payment via PayPal. There is no OnBuy delivery service. Instead, the seller will pack the product and send it to you. After the transaction, you can write a review for the seller you did business with. OnBuy does have a customer service department to assist you when something does not go according to plan.
Complaints, Compliments and Tips for OnBuy
Have you ever done business via OnBuy? In that case, we are interested in your experience with this online marketplace. OnBuy states that all of their sellers are professionals, but is that really the case? Could you find the collectible or other merchandise you were looking for on their website? Did the dress or other clothes meet your expectations? Are you satisfied with the way the seller treated you? And is the customer service of OnBuy really as friendly and helpful as you might expect? Add your own OnBuy review and tell us what your impression of this online marketplace is.
Before taking out insurance
Firstly, before you take out insurance, you should consider answering the following questions. If the insurance company is an independent agent or an insurance company?
Secondly, you should research the company's history and reputation. And reading online reviews is a way to find out more about their consumer satisfaction.
Thirdly, you should also look into the insurance companies? financial strength to be sure that they can cover your claims!
Fourthly, always looking into the coverage of an insurance policy. Make sure that what you need is what you get!
Fifthly, analyze and compare the price of an insurance policy. Whether you are taking out a home or health insurance, there is always a cheaper and (not always) a better option.
Finally, there are more things to consider before taking out insurance; matters as the ease of doing business like getting claims approved.
Also, if you are looking for reliable insurance companies, you can have a look at the following company or companies that have positive review scores on BritainReviews:
- Home Cover Plan
- WestStein
Details
Contact Information
12-14 Dean Park Crescent,
BH1 1HL Bournemouth
United Kingdom
Categories OnBuy
Fashion Reviews & Experiences | Children & Baby Reviews & Experiences | Cosmetics & Personal Care Reviews & Experiences | Sport & Outdoor Reviews & Experiences | Homeware Reviews & Experiences | Electronics Reviews & Experiences | Merchandise Reviews & Experiences | Pet Shops Reviews & Experiences | Online shopping
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Last update: June 2025
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Review with most votes
Breville toaster
OnBuy seems a little out of it’s depth it seller’s are less than reliable I almost convinced they’re just out to scam people of the money OnBuy do have to shoulder some of the r... Read onBy: Peter Day