Ortorex Uk - Overall Rating based on 32 reviews

22% Would buy here again




Featured Reviews

Most relevant positive review

  2024-05-24
3-in-1 Massage Device
I just got the 3-in-1 massage device I ordered and for now, it seems good. I had to contact custo...Read on
Lewis James

Most relevant negative review

  2024-05-30
Insoles purchase
I bought some insoles from this company thinking it was Irish, but I was let down because it took...Read on
Kirsten Owen

Review with most votes

  2022-01-20
Natural Latex Orthopedic Pillo
after stating that "The estimated delivery time is 4-12 days" .. order placed January 1...Read on
Tony Cousins

Reviews (32)

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    Cheap Chinese product

    I made a mistake buying a cheap product from this website, thinking it was an authentic Irish brand. It took three weeks for the product to arrive, and it was obvious that it was shipped from China. I tried reaching out to customer service about the mix-up, but I never got a reply. It looks like they change their policies to avoid dealing with complaints. This whole thing was a total waste of my time and money.


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    Orthopaedic correction sandals

    The sandals are extremely poor quality and made from lightweight, cheap plastic. They are a poor resemblance of the image posted on the website. It was bought for a medical condition that I have.
    Also the returns policy which states they need to be returned to an address in Poland using recorded delivery makes it impossible to have any money left after a refund. Living on a pension at this difficult time makes it even harder


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    Sale! Sleep Earplugs Noise Canceling Earbuds

    Products were definitely not as advertised on the site. There were ordinary Mickey Mouse earbuds!

    Hi,
    I've also received my Mickey Mouse earbuds that I know aren't going to be fit for purpose, as reading reviews on other websites they only have a battery life of 4 hours and I need something to last for at least 7/8 hours.
    Do you mind me asking what you did with yours? Did you complain to the company and, if so, did you get any response?

    Kind regards,
    Anne


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    Shoes

    The shoes looked smart but were not 'orthopaedic in any respect. Definitely not wide fitting (as advertised) and the 'helpful' sizing chart the company offered was not accurate. The size eight that I ordered is closer to a seven. As a result the shoes did not fit!

    The company offered a very complicated return procedure, to Poland, which, in my opinion is designed to strongly encourage purchasers to accept the 70% refund offered.

    The company is profiting from their misleading shoe size chart by claiming a 30% share of the value of the purchase price rather than making returns easy allowing for a full refund.

    Not impressed!
    I suppose the one positive is that charity shops will benefit from the shoes.

    I am not impressed and woukd dissuade others from purchasing shoes from this comppany.


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    Cloud Slippers Orthopedic Sandals

    Very disappointed in these slippers. I thought they were going to be special ones for my feet but was surprised to see exactly the same slippers in Matalan for £7 ... I paid £24.98! They are not special or designed to support your feet in any special way. So to be honest i want to return them.


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    Ortorex womens sandals

    This is a partial apology - see my previous review. I thought that Ortorex had not paid enough postage, but it turned out that it was someone else. I asked for a refund, and have received a very prompt 70% refund along with an apology, and I’ve kept the sandals which will go to a charity shop. So although I’m still very disappointed with the sandals, the customer service has actually been good.


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    slippers

    Quality is very poor. Sole of slippers made of polystyrene and have snapped and costed me £29.98 . Worn indoor and didnot last for 6 months . Upon receiving the product I felt they have been very light like polystyrene material but I need them for my plantar fasciitis as it is not easy to find suitable pair I didnot return it.


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    Orthopaedic Correction sandals

    After ordering these sandals I looked on Trustpilot and regretted my decision when I read very negative reviews of this company and its products. Then 2 days ago I was asked by Royal Mail to pay extra postage on a parcel and of course it was this one. But they did arrive today, more quickly than I expected (and in a torn package). They do fit ok, but definitely extremely cheap and poor quality. I have learned my lesson - always check out a company I haven’t heard of. But overall not as disastrous as I was fearing!


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    Ortorex UK - Orthopaedic correction sandals

    Unfortunately I purchased orthopaedic correction sandals from Ortorex UK, however just because they have a UK after their name does not mean that any goods purchased will be dispatched from with the UK. The shoes were sent from China, with excuse after excuse - crammed in a small plastic bag, no markings or sizes on the shoes & the quality is appalling. Not fit for purpose except for the bin - would not even give them to a charity shop. Offered me a 70% refund if I keep the shoes, or for me to return to China at my expense.


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    Womens orthopedic correction sandals

    Just received this order, it arrived in a plastic bag with no indication who it was from. The sandals are very cheaply made with no markings for size or make. I would expect to pay £5 for sandals of this quality not £28.82 which are supposed to be half price. Gullible enough to order another pair so im not expecting very much.

    Why don’t you send them back, instead of writing off the money. Companies like this should be put out of business. I expect the shoes came from China.


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    Orthopaedic pillows

    Shady chinese company with shady terms and conditions. Products are not genuine and certainly untrustworthy.
    Please read reviews from myself and from other reviewers experiences on Trustpilot then make your own judgment if you want to give this people your money for uncertified product.


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    Natural Latex Orthopedic Pillow for Neck Pain

    after stating that "The estimated delivery time is 4-12 days" .. order placed January 12, 2022) when checking the tracking service, it says Estimated date of arrival at the post office 12 Feb 2022 - 19 Feb 2022, 23 - 30 days remaining. Looking at this I may after wait another month before it arrives If I had known this to be the case I would not have ordered from this company. 8 days after placing order the tracking shows my item is still in China