Room To Grow - Overall Rating based on 25 reviews
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Bunk beds stuck in limbo
I bought some bunk beds from this store and honestly, it's been a total nightmare. I've been waiting for a whole month just to get a delivery date. I tried calling their customer service number but it's like it doesn't even exist! And when I send them an email, they only reply every so often and all they say is they'll let me know when the beds will be delivered. It's a bit of a joke really! I've had it up to here, I'm going to cancel my order and find somewhere else to buy from.
High riser bed with sofa and desk
This company is absolutely ridiculous. I ordered a high riser bed with a sofa and desk underneath back in February, and now it's April with still no sign of my order. They said it would take 6-8 weeks for delivery, but that time has passed without any updates. When I asked for an update, they just fobbed me off, saying the delivery team would contact me - which they never did. The customer service and communication from them is shocking. I've just messaged them, saying I'll demand a refund if they can't give me a clear delivery date. This has been the worst online shopping experience I've ever had.
Delayed bed delivery
I find it completely outrageous that I ordered a bed way back in February, and here we are approaching May, and there's no sign of it being delivered yet. The way this company is handling things is just shocking - they haven't even bothered to reply to my last three emails. Adding to my frustration, I tried calling the two phone numbers I found online for them, but neither of them seem to be working. It's really annoying to be kept so in the dark like this.
Bed purchase
I bought a bed from this company not too long ago and I was a bit worried at first because of the reviews I read on Trustpilot. But I decided to get in touch with the company directly and I was actually pleasantly surprised by how quick and helpful their response was. They gave me an estimated delivery date and they actually delivered within a reasonable time frame. The bed arrived about 4-5 weeks after I ordered it and I'm really happy with the quality of the product. All in all, I had a good experience with this company and I would definitely recommend them to others in the future.
Bunk bed and desk for my bedroom
I'm delighted with my new bunk bed and desk for my bedroom. It's so cool and well-made, giving me extra space to chill with my mates and get my homework done. I found it super easy to put together and it feels really strong and sturdy. I couldn't be happier with my new furniture!
Bedroom set purchase
I recently bought a bedroom set from Room To Grow and it fits in my room perfectly and looks really lovely. The furniture is top-notch quality and I'm really pleased with my purchase. The only downside was that the delivery took a bit longer than expected, which was a bit annoying. However, they did keep me updated about the delay, which I thought was good. All in all, I would definitely recommend this furniture to others because of how great it looks and the quality.
Bunk bed purchase
I ordered a bunk bed online, but they told me only half of the order was available. I asked for a refund, but it's been 6 weeks now and I still haven't heard anything. It's been a pretty disappointing experience all round.
Bunkbeds ordered, never arrived
I ordered some bunk beds and was told they would arrive in 6-8 weeks. By week 11, they still hadn't shown up so I decided to cancel the order. I've sent emails at different times but haven't been given a clear delivery date. Honestly, don't even think of ordering from these guys. It's just a waste of time and they really should be shut down!
Bunk bed purchase
I bought a bunk bed from this company a while ago and it's been a total nightmare. I ordered it in March and was told it would arrive in 10 days, but that didn't happen. So, I had to complain to Klarna because they weren't keeping me in the loop about the delivery delay. The bed finally showed up in May, but I had already bought a different one by then because I couldn't wait any longer. And now, they won't even respond to my requests to return it - they're ignoring my calls and emails. Steer clear of this company at all costs!
Bungled order
My recent experience with Room To Grow has been an absolute nightmare. It's been a complete circus of errors and disregard for customer satisfaction. The whole thing began with my order not showing up, which led to my bank reclaiming the money. Even after I asked them to cancel multiple times and reminded them, Room To Grow still tried to push a late delivery on me. And to top it off, I ended up being charged AGAIN after all that mess. Dealing with their incompetence has been frustrating and exhausting. I only have my fingers crossed that the refund they promised actually goes through this time.
Bunk bed
I've just had an absolute nightmare with this bunk bed I bought. The fittings were terrible, and the whole thing fell apart as soon as we tried to move it. The metal clamps were useless, and the wood just snapped. To top it off, they even sent the wrong parts! I'm definitely not keeping it.
Bed purchase
My experience with the company wasn't great. I ordered a bed that was meant to arrive in 10-15 days, but more than a month later, it still hadn't turned up. When I asked about where my order was, they couldn't give me a clear answer, which was really frustrating. I decided to cancel my order, and they said I'd get a refund within 14 days. But even after three weeks had passed, I still hadn't received my money back, despite sending them several emails. The company's lack of communication and slow refund process was really unprofessional and made me pretty unhappy with the whole situation.
Order placed for a mattress
I ordered a mattress some time back, but despite trying a few times to see what's going on with my order, I haven't heard anything about it. The Customer service team said they'd look into it and give me an update soon, but I'm still waiting and there's no sign of when it might arrive or any tracking details. The lack of communication and clarity has been really annoying, and I won't be buying anything from this company again.
My new bed
I bought a new bed and it arrived right on time as they promised. It's really sturdy and looks great, I absolutely adore it! My room is now complete and I couldn't be happier.
Bed and wardrobe purchase
I was really unhappy with my order from Room To Grow. I bought a bed and a wardrobe, and after waiting for a whole 4 months for delivery, the wardrobe turned up with marks all over it. And if that wasn't bad enough, I forked out an extra £115 for the bed to be assembled, but it wasn't even scheduled for delivery. This left my 4-year-old in floods of tears because she was so excited for her new bed. I tried to get in touch with customer service but couldn't find anyone around to lend a hand. All in all, it was a terrible experience, especially considering how much I'd spent. I won't be buying from them again and I really wish I'd checked the reviews before ordering.
Furniture
I bought some furniture not long ago from this shop and I was really impressed by how good it was. The items were strong and made well, especially for how cheap they were. The people working there were also really nice - they were helpful and quick to answer any questions I had. I would definitely suggest this shop to anyone wanting good quality furniture that doesn't cost a fortune.
Bed and mattresses
I had a really great time shopping at this store. The bed and mattresses I bought were of really good quality and I would definitely suggest it to anyone in need of a new bed for their bedroom. Plus, the indoor installation service I chose was fast and easy. The staff were really helpful and knew what they were talking about, which made my shopping trip enjoyable. I'll definitely be returning for any future furniture needs I have.
Bed purchase
I ordered a bed last month and I still haven't got it. I've tried giving them a call, but no one picks up, and the responses to my emails are really slow and not very helpful. I'm so disappointed with the service, and my kids are upset and waiting for their new bed. I really wish I had checked the reviews before making a purchase from this place - definitely one to avoid!
Butterworth bed with extra storage and shelf headboard
I recently bought the Butterworth bed with extra storage and shelf headboard for my son from this shop. The service I got was outstanding and the delivery was really quick. My son really adores his new bed, especially the extra storage underneath and the shelf headboard where he can proudly show off his collection of dinosaur toys. I am so happy with my experience that I will definitely come back to this shop when it's time to revamp my daughter's room.
New bed purchase
I ordered a new bed more than 8 weeks ago now and it still hasn't arrived! I've tried calling them several times to check on my order but no one picks up the phone, and the voicemail just tells me to email them. I already sent them an email a few days back and I haven't heard back from them yet. It's really frustrating, this is probably the worst customer service I've ever experienced! I wish I had read all those other reviews before making my purchase. I'm definitely going to take this up with Watchdog!
Review with most votes
Bedside tables purchase
I don't usually write reviews, but I wanted to share my experience with you all. I was really impressed with the customer service I got when I needed help tracking my order... Read onBy: tom