RunnerInn - Overall Rating based on 34 reviews
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My new trainers
I recently bought some new trainers from this store. After I left a review and spoke to customer service, they were quick to sort out my refund for me. I only gave them three stars because it took them a while to respond to my complaint.
My order not being processed
I ordered some really cool stuff but it never showed up! I've tried getting in touch with them but they haven't replied at all. It's so frustrating!
Salomon Gtx 8s purchase
I recently bought the Salomon Gtx 8s and was really happy with the great price of £97.00, especially when other sellers are charging £140 or more. These trainers are now my fourth pair because I wear them pretty much every day and they're essential for keeping up with my active lifestyle. I can always count on Salomon for top quality and durability, they never let me down and are perfect for all my footwear needs.
Running Shoes
I bought some running shoes from an online shop recently and honestly, I was pretty let down by the whole thing. It felt like forever for the shoes to turn up, and on top of that, I got hit with some unexpected customs charges that no one warned me about. It was a real nasty shock and left me feeling pretty disappointed. If only the company had been upfront about those extra costs, everything would have been a lot smoother.
Online shopping experience
My shopping experience with this company online was pretty good. The website was easy to use, and they had a nice variety of products to pick from. The prices were reasonable, and it was easy to checkout. But, I did have a problem getting my refund - it took longer than I thought, about 3-4 weeks. It was a bit annoying as I was hoping for it to be quicker.
Garmont Track Goretex Trail Running Shoes
shocking service. over £10 to return shoes which were posted on 27 th march and now 19th may and still no refund or movement in tracking since 6th april. Apparently the refund take 4-8 weeks to arrive. they dont seem to even query why package hasnt moved until outside 4-8 weeks period. i was also charged an extra fee for being outside the eu. this shouldnt be happening as northern ireland is inside the eu customs union as per the brexit deal. very shoddy service will not be using them again. save yourself the hassle and buy from reputable firms
Ultimate Direction Ultra vest
DO NOT ORDER FROM THIS COMPANY - GET IT SOMEWHERE ELSE!! I ordered a UD ultra running vest on 22 February 2021, I received it a week later on 1 March. I ordered several options from different suppliers as I couldn't try on in a shop, I chose which I wanted and returned the UD rest on 2 March. It was received in the UK local depot 3 March. However 6 weeks later and several emails chasing and having been told it takes 2-4 weeks to get from the UK to Spain (by donkey I think) even though it took 1 week the other direction, I have no refund or any promise of one. I am constantly fobbed off with lame excuses. SO DO NOT ORDER FROM THEM especially if there is any chance that you may need to return for a refund. They are the worst company I have ever had to deal with. CX is non-existent!
Asics Roadhawk FF 2
i'm a fairly serious runner (covering about 38km a week) and after 4 weeks with my new shoes, the material inside the shoe at the heel started to fray. I requested a return as i don't believe this is normal wear and tear and received a robotic/ automated response referring me to their policy which mentioned that wear and tear is not covered, which i completely understand for shoes lasting a little longer than 4 weeks! After sending photo's and further communication i received the same reply.
I feel their after sales service was sub standard and i won't be purchasing from Runnerinn again for this reason.Asics running shoes
Excellent! After I placed my order I read some reviews which were not great and got a bit worried but I realise that many companies have struggled during the pandemic and any poor reviews written during this time should not be seen as a good indication of a company. I have experienced a great service with swift delivery and I am extremely happy with my new running shoes.
Trainers
Would leave 0 feedback, no trainers no way of logging into account, no refund , utter con
Polar heart rate monitor
POOR EXPERIENCE from delivery to aftercare service. My son purchased a Polar 10 Heart rate monitor in March 2020. He got notification that it had been delivered but it was not delivered here, so we spent 3 days trying to locate it with neighbours as the delivery notification did not say that it had been delivered elsewhere.... In April, the monitor became faulty, and Runnerinn advised to go to Polar webpage and try troubleshooting. Didn't work. Since then, any contact with Runnerinn has been dismissive and unhelpful - they won't replace, won't refund, and have stopped answering emails. POOR POOR POOR.
Nike Terra Kiger 6 Trail Shoes
In honesty I wouldn't have ordered from here if I had read the reviews first. Anyway, I ordered the above Nike shoes and paid for the quicker delivery. I was concerned after reading the reviews so sent a message to them asking for the tracking number, the customer service was very poor which made me worry further.. I just got the message saying you'll get the tracking number within 48 hours, to be fair I did eventually get an email (longer than 48hours) with a tracking link for 'GLS' which did work but updated slowly over the course of over a week... a very anxious time to be honest. In the end the trainers arrived 6 days after the originally quoted delivery date. The shoes were perfect although the box was a little battered to be expected I suppose since they travelled from Spain). If I lived in Spain I may order from here again but as I'm in the UK I will probably look elsewhere and although I did get my shoes it was a very anxious time from buying to receiving... it would be much MUCH better if they improve their customer service and put people at ease a little. Pleased with the product, not so impressed with the delivery time and the customer service.
Garmin Fenix 6s pro
Very dissapointing service. I ordered Garmin Fenix 6s pro but they arrived not working. So of course i initiated the return request and it was closed by the company with the link to Suunto (not Garmin!!!!) website (that i should speed up the warranty process just following the link). So i cannot get a return label to send the order back to them (as described on the website i have this right within 30 days after receiving the order). No messages were successfull (facebook, contact page, return department), time is ongoing, nobody helping. And i cannot predict when i can get the relevant answer to solve the issue
Runnerinm offers the best running equipments & acessories
I must share my experience with runnerinm, as they have helped me a lot on toning my body over these past few months in all organic and more constructive way. No false advertisements or claims.
Their products like acessories, clothing adding to a lifestyle leading towards a concern sportsperson or a runner on daily basis. It help develop a pscyhology and style over it.
The quality, their running machines, legwarmers, jackets everything is so tempting to buy, I still haven't bought all I wanted.
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Runnerinm offers the best runn
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