Sneakersnstuff | SNS - Overall Rating based on 21 reviews
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Exceptional service from customer service
I had a really good experience with the customer service at this company recently. I just wanted to say a big thank you to Valerie for going above and beyond to help me with my purchase. She was so professional and attentive, which made my shopping experience really easy and enjoyable. It's always nice to come across such dedicated and helpful staff members. SNS should be proud to have Valerie representing their brand.
When it came to delivering my order, it arrived the very next day and was in perfect condition - double boxed and well protected. It was clear that SNS takes great care in making sure their products arrive safely and on time.
Overall, I'm extremely happy with the level of service I received from both customer service and the delivery team. I'll definitely keep supporting this company for their exceptional service and attention to detail. A big thank you once again to Valerie and the whole SNS team for such a fantastic experience.Recent shoe purchase
I just bought some shoes from this shop and I have to say, I'm really impressed. The range of shoes is amazing and the delivery was super quick. The only downside is they only use DHL for returns, which was a bit disappointing. But overall, I would definitely recommend this shop to all sneaker fans.
Nike Air Max Plus TN's
I recently bought these cool Nike Air Max Plus TN's but when they turned up, I noticed some black marks on the white laces. I attempted to clean them off but they're really stubborn and just won't come off. I spent £109 on these kicks, expecting them to be brand new, but the marks have completely spoiled them for me.
Birkenstock shoes purchase
I bought a pair of shoes from this place not long ago, and honestly, it was a nightmare. The shoes were missing a button that was pretty important, so I couldn't even do them up properly. Plus, they looked like they'd already been worn - not exactly what I was hoping for. I had to go through the whole rigmarole of sending them back, and it ended up costing me an extra 15 euros in shipping fees. What a total waste of both time and money!
Lightning fast delivery
I was so impressed by how quickly this company delivered my order. I placed it yesterday afternoon and it arrived this morning! I kept getting updates throughout, which was great. The item came in perfect condition, just like it should. This is the service all businesses should aim for. I was a bit worried at first because of some bad reviews, but my experience with SNS was fantastic. I highly recommend them. Great job, guys! I'll definitely be coming back as a customer.
J1's ordered
I bought some really cool trainers, but they didn't fit properly. Fortunately, I was able to return them without any hassle and got my refund quickly. The delivery was fast, and the customer service was excellent. I'll definitely shop here again and participate in all their competitions. Thanks, SNS!
Air max 95’s
Well, I was on a mission to track down these air max 95's that seemed to be sold out everywhere. Then, out of nowhere, I stumbled upon them on this website called Sneakersnstuff, a place I'd never shopped at before. And let me tell you, they were absolutely amazing! I placed my order and they arrived super quickly. What really impressed me was how they kept me updated every step of the way, which I thought was really cool. One thing I will mention is to double-check the size of the shoes you order, as they list them in EU and US sizes. Apart from that, this company is just fantastic. I definitely plan on ordering from them again in the future.
Awake Converse purchase
I recently bought a pair of Awake Converse sneakers from the website and I was really happy to win a raffle for these popular shoes. However, I wasn't too pleased with the high shipping and returns charges that came with my purchase. I thought the £12 shipping fee was a bit much, especially when other brands offer free shipping. And when I had to return the shoes because of size problems, I had to pay an extra £9 for return shipping. So altogether, I ended up spending £21 on shipping, which I thought was a bit steep. In the future, I might look into buying from other retailers like End, who provide free shipping and returns on their products.
Limited edition trainers
I got these really cool limited edition trainers from here and I was so excited! They arrived really quickly, only took 3 days to arrive, which was amazing. And guess what? I paid less than half of what other places were charging for them! What a bargain!
Discount request issue
When I placed an order with SNS, I came across a 20% discount offer on their website. Wanting to make use of it, I got in touch with their customer service to ask if they could adjust my invoice to include the discount before my item was delivered. Sadly, they said they couldn't do that after the purchase had been made, even though I could still return the product within 14 days. This meant I'd have to go through the hassle of sending it back and buying it again to get the discount. To make things worse, their physical stores don't take online returns, so I'd have to pay extra for shipping. It's really disappointing when a company sticks to its policies rather than focusing on keeping customers happy and making things easy for them.
White Adidas Samba OG Toddler Size (8k)
I recently bought a pair of White Adidas Samba OG sneakers for my son from Sneakersnstuff. I had a hard time finding them in stock anywhere else, so I was delighted to finally find them here. Although I was a bit worried because of some mixed reviews, I decided to go for it and buy them. I was so happy when the Sambas arrived today, they were exactly as described and in perfect condition. I am really happy with how everything turned out and thankful to have found a trustworthy retailer that had the product I wanted.
Multiple items on deep discount
I recently bought a few things from this shop and I have to say I was really impressed. The delivery came quickly, two days earlier than I thought it would. The packaging was solid and the items were exactly what I was expecting, which is always a relief when you're shopping online. What really caught my eye was that the things I bought were on sale, even more than on the brand's official website. This made the whole shopping experience even better. I'll definitely be coming back as a customer after this positive experience.
Black sneakers
What a disappointment! I bought a pair of black sneakers from this company not long ago, and I must say, I am really let down. It's been three weeks since I sent my order back for a refund, and I'm still waiting to hear any news. I got in touch with customer service a week ago, and even though they said they got my return and passed it on, I still don't know what's happening with my refund. The fact that there's no communication or clarity is really annoying and disheartening.
My new kicks
I just picked up these new shoes from SNS and they're the best sneakers I've ever had! But you won't believe it, I had an issue with the size and needed to swap them. And you know what? They don't do exchanges! On top of that, they even charge £5 for shipping and £10 for returns. Seriously, that's just not fair, don’t you think?
Cortez sneakers
I popped into this shop in Shoreditch and came across a pair of Cortez trainers that I absolutely adored! Sadly, they didn't have my size in stock, but the assistant went out of their way to help me. They searched online for me and made sure I had the right American sizing. The customer service was fantastic, and I really appreciate the effort they made to assist me. I ordered the trainers straight away, and they arrived in just a couple of days. The delivery service was quick, and I had no problems getting my package. The quality of the trainers was excellent, and I was so happy with my purchase that I ended up buying another pair of the same style. Overall, I'm really pleased with my experience at this shop and it will definitely be my new go-to for trainers!
Quick and efficient purchase
I was really impressed with the super speedy service I got from this company. Being a newbie at buying stuff, I placed my order online while I was on my lunch break and was so pleased to see that my item was sent out just a few hours later that very same day. The parcel turned up promptly the next day, which was really quick especially since it was Black Friday and a busy time for online shops. Big shout out to DPD delivery for being right on time too.
Cool sneakers
I recently picked up these really great sneakers from this store, yeah? The customer service, though, was not the best, to be honest. They just didn't understand that I just wanted my sneakers, you know? Instead, they were making me fill out some form and were quite rude. It's pretty uncool to act like that when all I wanted was my sneakers. It's so unprofessional, right? And now, they still haven't even delivered my sneakers. What's the deal with that? I just want to wear them and show them off to my friends, mate!
Shoes Received
The shoes I got from here were actually awful! I've always liked this shop and bought loads of great stuff before, but this time was a total disaster. The shoes arrived in a tatty box with torn tissue paper. When I opened them, they looked filthy! There were black marks and scratches all over the white sole, the upper material was stained and marked, and even worse, there was hair inside the shoes! It's as if the last person who had them got a haircut while still wearing them, so disgusting! I can't believe they didn't check these before sending them off. Giving these as a present is really embarrassing!
Quick delivery, helpful customer service
I was so pleased with how fast my parcel arrived, only within 24 hours. Although, I was a bit let down that the Halloween discount didn't cover the premium shoes I fancied buying. But the customer service team really exceeded my expectations by giving me a 10% coupon to assist me in my decision. All in all, my shopping experience with you lot was fantastic. Thanks a bunch!
Exciting Draw Process
As a first-time winner of the draw at SNS, I have to say that the build-up to finding out if I had won was really exciting. The draw is a great way to keep customers engaged in the purchasing process. I really appreciate that they make it enjoyable and fair for everyone involved. When I found out I had won, ordering was super easy and the website was really user-friendly. I was impressed by how quickly SNS shipped my item, arriving in good time. Overall, I'm extremely happy with my experience and will definitely be shopping with them again. Thanks so much!
Review with most votes
Comfortable stylish and superb
Well its very nice quality, they look very good and fit perfectly. Also, it's easy to buy and available in different ranges which is helpful for me, Read onBy: Joana