Serenata Flowers75 reviews
This score is based on 75 genuine reviews submitted via BritainReviews since 2017.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Magic moment bouquet
Do not buy from this company disgusting presentation. Box turns up with withered flowers they are nothing like the photos on advertisements you will definitely get your fingers burnt if you order from these.
Flowers
DO NOT Purchase flowers from serenata flowers! I’d give no stars if I could it would be more accurate! Most shocking quality, bouquet looks nothing like what’s advertised , only had half the flowers if that and the customer service is a joke! Please please do not waste your time and efforts with this company!!!!
Nothing like the advert
Thought it was a total rip off
I queried if there were missing flowers
Will not recommend to anyone everSweet Embrace
If I could leave no stars I would!!
Avoid at all costs.
I ordered some flowers for my Great Aunt after her brother passed away. Firstly they said they have been delivered when they hadn't.
When I contacted them they arranged another delivery. The flowers arrived dead, with no petals or flowers attached. They had been ripped to absolute bits.
The driver handed them over knowing the state then ran off!!
This is not what you want when you are sending flowers to a bereaved family. The stress and further upset it has caused is unacceptable!!Bella and summertime
Avoid Avoid Avoid
Looked at the site 2 days previous and added a bouquet and truffles to the basket. Went back 2 days later and started a new order. No option to review the basket and I completed the purchase only to find I had been charged for the previous bouquet and truffles.
Made the order at 20.54 on Tuesday to be delivered on Thursday. Emailed at 21.01 on the Tuesday to notify of the error and request refund and was emailed at 7.02am on Wednesday to say flowers were with courier and refund could not be issued.
Customer service is appalling. No attempt to rectify the situation. Spend your money elsewhere folks, this company definitely don't deserve your hard earned money.£50 Amber Vixen
Ordered £50 flowers and a £10 vase, they delivered the flowers which weren't in the best condition and forgot to send the Vase meaning the flowers got wasted anyway. Spoke to support who said they can't send the vase out seperately so would refund me the cost of the vase for the inconvenience (even though it wasn't delivered) - There support team has been terrible, they haven't acknowledged any of the issues I raised and have simply said they can't help me.
I would not shop here again or recommend it to anyone else, there are plenty of other places that do it better and have a much better response to issues.Flowers
It's unfortunate that I write this review, as I previously had good service. However, I ordered flowers on Thursday, for delivery on Saturday. No delivery was attempted (no calling card left), meaning the flowers would be delivered on Monday. Despite contacting the company over the weekend to ask for fresh flowers to be delivered on Monday as I knew they were likely to be dead, they ignored my request. As expected, the flowers arrived. The box looked like it had been kicked down the road and the flowers and foliage were dead. After several emails later, it was agreed that a further bouquet would be sent, delivered today (Wednesday). No email was sent to say they had been delivered, as its normal practice having used them before. The box was again battered and half of the flowers and foliage dead. Whilst the customer services department offered me a 20% discount on my next order, a cheek to say the least, I would have expected better customer service given the current economic climate and social media influence on company reputation. It's everything ! I won't be using them again.
Most expensive set of flowers and supreme choloate
I have ordered the most expensive set of lilies and rose to celebrate coming Sunday (International Mother Day) with a surpreme package of chocolate. The flowers were delivered earlier today but to our disappointment, the flowers are NOT fresh enough and the edge of all large rose flowers faded already with small roses withered and little hope to blossom. All the lilies are just budding stage (totally different from the picture they advertise in their web site and the size of bundle of flowers are smaller too. I have requested either an exchange tmr or refund but in vain. The only reply kept from their customer team is just repeatedly stating their products are up to standard and refused any exchange or refund... Just ask me to wait for 5 more days..... Will 5 more days be able to make the faded and withered flowers blossom again!?
This is one of the worst experience I have in placing flowers with poor response.Received as birthday gift
Massive box, awful bunch of flowers with card saying take of discoloured petals on roses if l did this then l would be left with stems.The sender would of been better if buying a bunch from Tesco putting them in a box and sending them. To me. They wouldn’t of looked any worse than what l received
Golden Wedding flowers
Hubby ordered flowers £50+ for our golden wedding anniversary..when they had not arrived by 5pm he told me about the order and emailed serenata. Flowers arrived at 6pm..we were so disappointed..three roses, a lily three little sprays of white flowers and two tiny sprays of gypsophlia..the rest greenery! Company said it was Hubby s fault on delivery..will never recommend them..we had fabulous flowers arriving in the post from other companies..serenata are a rip off and now I can't believe how many bad reviews they've got but am not surprised!
Flowers
Can't deliver on the day of the occasion, still blaming Covid 12 months later. Customer service appalling, cannot provide updates just excuses.
Extremely disappointed and distressed. Yesterday I tried to navigate 'Serenata's' inefficient web-site to order flowers for a funeral next week - took two attempts. I received a message today - WITHOUT a confirmation of my order details attached - stating the flowers I'd ordered for next week would be delivered today!! I KNOW I requested next week for delivery - Mon 12th April, why would I order flowers for a funeral to be delivered a week early?! Unable to contact 'Senata' by telephone, 'Cold' Email contact only from 'Senata' who are not taking responsibility for inept web-site. Not only have I wasted £40 but unnecessary distress has been caused to a grieving family. I wouldn't touch this firm with a barge-pole!
I intend to send my complaint in writing to 'Serenat'a' managing director, Martin Johansson.Mixed flowers with Rose's.
Customer sevice second to none, and so polite
Flowers were, and still are beautiful.Roses
Small handful of pink and white roses. A big pile of greenery to fill it out. With small plastic vase was £54 Very bad value
Emailed them. They said that that ???? is what you get
Will never use them againOrdered Mother’s Day flowers very disappointed didn’t even last a week would not recommend
Just received flowers in box,I could send you photo,very disappointed as they are wilted ????
Ordered a £50 bouquet, recipient sent me a pic and I was so embarrassed. You could have spent £10 in a supermarket and got a better bunch. Customer service fobbed me off. Do not use this company!
Roses
I sent my friend some flowers yo my friend just before Christmas and they are still look good now on the 9th January. I've used Serenata a few times now and they are and always will be my first choice. Sue Davies
Flowers, teddy, card, vase
I am so disappointed about customer service. Ordered flowers with vase, toy and a card, vase came smashed. Contacted straight away. This is what I got for reply from Ana - ".... I will personally raise this with our floral team to ensure that more care is taken in the future.... I have issued a refund for the price of the vase."
Really? Is this business working only first day, they don't know how it should be packed? Is this a good customer service to give me a refund when you ruined my surprise for someone? Shame on you. Will never buy from you again, will never recommend you to anyone.Flowers
I ordered flowers to be delivered to my friends in Durham, GB, to celebrate their wedding, on the date and specific time guaranteed by the Serenata website. I paid a ridiculous amount of money for it, including the specific delivery window. I never received the notification of delivery made, so I tracked the order and discovered it was still being prepared 5 hours later. That wasn't acceptable, as my friends weren't going to be at that address later. I filled a complaint form on the site and got bombarded with compulsive emails next morning (time zone difference) making apologies and excuses but refusing to cancel the order and refund for the now-useless flowers. They just wouldn't stop with the emails. It got ridiculous when they proudly shoved their TOS at me, explaining their liability and lack thereof, and it became clear that not only they don't know the meaning of the word "guarantee," they also don't know the meaning of the word "liability" (vs. "refund"). I don't recommend dealing with them at all.
boquet
flowers excellent person receiving more than pleased unfortunately you omitted the name the person who they were from which led to some difficulties
Flowers
Ordered flowers on the 4th December they delivered that & send the same order again yesterday 11/12/20 & charged me again.
I am not impressed hope this does not repeat."Freya" bouquet
Ordered a "Freya" bouquet of flowers for a very special family 75th birthday celebration.
Flower bouquet arrived in a small cardboard transit box. The flowers were mostly unopened buds with an excess of green foliage / only five roses were open. (The presentation of the bouquet was also poor as it looked like it had just been thrown together). The product obviously did not match the description photograph as shown on the Serenata Flowers website (which was important as they had been bought as a gift for a family 75th birthday celebration which was to take place the next day). Because the bouquet could not be used for its intended purpose a replacement had to be bought at short notice from a local florist.
There was also no telephone contact number for the florists who made them up so that I could get a replacement as they were supposed to be given to the recipient the following day.
I opened up a complaint on the Serenata website where I stated that the flowers were unsatisfactory and provided a photograph of the bouquet I had received as requested. I said I did not want another bouquet as it would not be delivered in time (and I had since bought my own replacements). I requested them to come and pick the original flowers up and for a refund.
I later received a reply from a customer service operator called “Ana” stating
"After reviewing the image, our floral team has confirmed that the bouquet has been made to the correct quality and size as expected.
If you are unhappy with the flowers after following the care instructions, please contact us again with an additional photograph, within 5 days of the delivery date, showing the specific issue and we will look into this further."
Unfortunately I hadn't got 5 days to wait so I had to go to Tesco and bought £40 worth of flowers and made my own display.
However I did as instructed and 5 days later the bouquet was still not fit to be used with many of the flowers still unopened. So again I sent a message to their customer services attaching a photograph of the bouquet which was still, in my opinion, not as described and thus unable to be used.
Then followed several emails back and forth with “Skye” and despite more photographs their customer service rep insisted that there was nothing wrong with the bouquet and even at one point insisted that I did a stem count (to my mind wilfully misunderstanding the nature of the problem and deliberately stalling / trying to deflect the complaint). They then stated that they were unwilling to progress the complaint any further and as a consequence of that I have had to initiate a chargeback complaint with my credit card provider for a refund.
This used to be a good company but it is not the first time I have had issues with poor service in the last year and now I will never use them again.
I would seriously recommend that anyone reading this review look elsewhere.Floral bouquet
Absolutely horrendous. Paid £40 for a bouquet that was not at all representative of the one advertised and purchased. It was 85% plain green foliage and was thrown together rather arranged in any way. Not too mention looking dis-shaped and squashed. I could have brought 100% more stems for half the price, put together in a much better arrangement from a local supermarket. DON’T BE TEMPTED BY THE LOVELY PHOTOS! You’ll be wasting your money.
They did send another one but they were just the same
Anniversary bouquet
Simply awful. Flowers and card both crushed. Flowers only fit for the bin.
About Serenata Flowers
Serenata Flowers is an online florist based in the United Kingdom, specialising in the delivery of fresh flowers and related gifts. Founded in 2003, the company has established a strong presence in the online floral industry by offering a wide range of high-quality flowers, plants, and hampers. Serenata Flowers prides itself on providing excellent customer service and efficient delivery options, including same-day and next-day services within the UK.
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Last update: December 2025
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Review with most votes
Fresh, lovely beautiful flower
the flower is the best way to express your emotions to someone, i am ordering flowers from the Serenata for a long time. i am an old customer as well as satisfied too. Read onBy: Joe