Serenata Flowers67 reviews
This score is based on 67 genuine reviews submitted via BritainReviews since 2017.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Flower for my father-in-laws funeral
Sadly my father-in-law has just past away from Covid19. Since I now live in Australia I can't be at the funeral myself so I looked online for a company who promised next-day delivery in the UK and saw that Serenata Flowers promised this. I ordered on the 12th May 2020 and the checkout screen confirmed that delivery will be the 13th May. - I also got an email saying the same. Since the funeral is on the 14th, delivery on the 13th was essential - I was sending them to by brother-in-law to take to the funeral. I have just got a message through Facebook from his wife saying the flowers haven't turned up - she sent this message at 10:24pm 13 May. Apparently the company uses a courier and if this is a matter of the fault being with them then Serenata should either make sure their courier delivers the service or they should look for another courier. Very upset :(
Mothers day bouquet
Even after I booked and paid for flowers 3 weeks in advance…..
Even after I chose this company because they say they deliver 7 days a week……
Even after during the order I specifically selected 10th May (a Sunday)…..
And even after their reassuring commitment on the confirmation email that “… our gift guru is excited to roll up his sleeves and warm up his paws to ensure the present you picked arrives perfectly packaged and right on time.”
I then got an email at 9am on the day they were due advising they were unable to deliver on the day required.....(from the reviews seems I am not the only one).
They say they hope it did not detract from the sentiment and the intent - well of course it did! They were arranged for a date specifically because it was a significant date. The day after this had passed and gone and left the recipient feeling dejected because they thought we had forgotten! No offer of refund / cancellation just “sorry if you’re disappointed”. They did not deliver what I paid for – plain and simple.
Also….I know that they say in the small print (part of the confirmation FAQs after ordering) that unless you buy an additional card the recipient will not know who sent them. Never come across this before - ridiculous. Even more so given that when they opened the box there was a blank card.
Will not put my next important flower delivery in the hands of this company - or ever again.£37 of rubbish.
Awful doesn't even come close in describing this company. The flowers arrived crammed into a little long slim box that looked like someone had sat on. Even excusing the fact most were wilted beyond resurrection, the stems I did manage to salvage were mostly leaves and twigs. Shamefully misrepresented on their website, what you see is most definitely not what you get. Steer clear and save yourself the embarrassment of disappointing a loved one with substandard flowers.
Flowers
I ordered flowers for my friend who is looking after a lady with covid19 symptoms in the home where she works. She badly needed a moral boost at this aweful time. But wish I hadn't gone to this company, the flowers that arrived were nothing like the picture on the site. They were mostly little white daisy's, not many pink flowers. Although the flowers were delivered on time, I felt the quality and quantity was not worth the cost, I have had at least 3 times more flowers from other florists, for this price. Do not buy from Serenaded flowers!!
Birthday flowers
Flowers for my mum's birthday. The flowers did not look anything like the picture on the website. Mainly green foliage and not worth £40 . Would not use again. Felt awful for my mum when I saw them.
Flowers
Terrible -my poor hubby spent £25 on a 'bouquet' and could have soend £5 at asda and got better value and quality -Flowers half dead and got about 8 stems - Serenata dont see the issue ! Poor flowers and even worse customer service save your money -DO NOT ORDER FLOWERS FROM SERENATA
Received my flowers for my birthday 22nd Feb 2020. What a shock the flowers were dead, the red rose was all wilting and the leaves were dropping and going yellow two long stemmed orange daisy like flowers were the only ones with life in them, never been so disgusted at the state of them.
A member of our family has been conned, and i have not got the nerve to tell her about this DO NOT ORDER FLOWERS FROM SERENATAJust received flowers for my birthday, I cried, they were awful, nothing like the picture and most of the flowers were dead, could have gotten a much better bunch for a fiver from Tesco
Ordered flowers for my daughter in law's birthday arrived at five past seven in the evening I got the shock of my life when she opened the bashed in box they arrived in absolutely dire condition looked like they had been on the van all week never mind all day. Yes I complained and they resent the following day when they arrived they were worse than the first lot my 7 year old grandson could have done a better job at presentation customer services could not care less I wish I knew who to complain to to get my money back!!!! NEVER USE SERENATA FLOWERS !!!!!!!
Fresh, lovely beautiful flowers
the flower is the best way to express your emotions to someone, i am ordering flowers from the Serenata for a long time. i am an old customer as well as satisfied too.
I received a box of flowers last Saturday 6th June and was very disappointed. Instead of the wow factor on opening the box, the flowers looked squashed and half dead. I have used Serenta before to send flowers to family and just hope they were not in the same condition as mine. Will not use this company again.
I received a box of flowers last Saturday 19th September. I was very disappointed to see that the bouquet contained a few blue and purple flowers down the centre of the arrangement and the rest and majority of it was plain dull greenery. I had received a number of other bouquets in similar sized boxes which were filled with beautiful flowers and are lasting well. In the Serenata bouquet the greenery is now drying out and dying and the flowers are past their best. I would not recommend using this company .
About Serenata Flowers
Serenata Flowers is an online florist based in the United Kingdom, specialising in the delivery of fresh flowers and related gifts. Founded in 2003, the company has established a strong presence in the online floral industry by offering a wide range of high-quality flowers, plants, and hampers. Serenata Flowers prides itself on providing excellent customer service and efficient delivery options, including same-day and next-day services within the UK.
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Online shopping | Homeware Reviews & Experiences
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Last update: November 2025
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Review with most votes
Fresh, lovely beautiful flower
the flower is the best way to express your emotions to someone, i am ordering flowers from the Serenata for a long time. i am an old customer as well as satisfied too. Read onBy: Joe