Spotlight: What are our customers saying?
Shedstore is quite helpful on any sort of shed houses like green house or summerhouse. the people their are quite assisting and helpful on the guidance regarding these things. I have a set up a ga...Read on
I had a shed delivered a £1200 Shed..It had missing parts and very flimsy made broken bits of wood,.I contacted shed store as requested i sent in the next day for parts and photos as requested.i di...Read on
Our carpenter said worst example he'd seen of shoddy and inadequate materials supplied for the size of shed. I found shedstore failed to take any responsibility. They said they would comply with t...Read on
AVOID. Wouldn't use this company anything else or recommend. Patio storage delivered three weeks ago with missing parts, multiple calls and emails and no progress whosoever in getting a resolution...Read on
I was impressed with all the Trust Pilot reviews and I must say that the ordering and delivery process was excellent with a delivery time slot being given. I will also say that the instructions wer...Read on
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Surely the best retail place for sheds , summer houses and green houses
Shedstore is quite helpful on any sort of shed houses like green house or summerhouse. the people their are quite assisting and helpful on the guidance regarding these things. I have a set up a garden house at my backyard. It cost me lot :) but worth it.
they are specialist in this domain, so I felt assured on the choices. their services and products are premium and best in the industry.
Avoid buying Shed from this company
I had a shed delivered a £1200 Shed..It had missing parts and very flimsy made broken bits of wood,.I contacted shed store as requested i sent in the next day for parts and photos as requested.i didn’t hear anything for a week.then when I rang I was told I would receive the parts the following Week . (Half a shed built), no parts Arrived so I rang again only to be told they had not received any list photos Email surprise surprise . At this point I took it upon my self to buy new wood and fixings and felt just to-get it finished.I had a carpenter put the shed together and he said it was the worst shed he had put together.I contacted them again explained the situation only to be told I should of left the shed half built for 3 weeks( yes of course I would do that NOT!!) Still no parts anyway.. I have tried my hardest to keep sensible about this but looking at the other reviews I’m not alone I did ask for compensation/refund.Please bear in mind this has been going on over 4 weeks terrible communication, then like others you just get a text saying they are going to pick the shed.
So they want me to dismantle the shed with no refund but happy to take my money 6 weeks before delivery.
I’m a reasonable person and even asked if they would consider a partial refund to cover wood etc but had no response.
Only a text to say they would pick the shed up. Which they can if they refund me first !!
Terrible terrible service
You have been warned avoid.
I made the silly mistake of not reading reviews. Google reviews on the company I’m by far not alone.
All I wanted was a bit of compensation for all the hassle and wood I’ve brought.if I put one person off buying a shed from this company I will be happy.
Our carpenter said worst example he'd seen of shoddy and inadequate materials supplied for the size of shed. I found shedstore failed to take any responsibility. They said they would comply with the outcome of any legal action taken.
Section 75 claim was successful and Iam being paid out in full. Be warned. I would NEVER buy from shedstore again. They are not interested even when the materials supplied are poor and clearly not fit for purpose. Professional advice taken and trading standards were also involved in this instance.
Wouldn't use this company anything else or recommend. Patio storage delivered three weeks ago with missing parts, multiple calls and emails and no progress whosoever in getting a resolution. Quality of product seems ok but don't buy from companies with poor quality customer service.
8' x 6' Forest Overlap Apex Pressure Treated Wooden Windowless Shed
I was impressed with all the Trust Pilot reviews and I must say that the ordering and delivery process was excellent with a delivery time slot being given. I will also say that the instructions were clear and that plenty of screws etc were provided. There however ends the positive comment. I chose this shed because I just needed a low cost option for garden tool storage, lawn mower and a bike. All I wanted was something weatherproof and reasonably sturdy. The 15 year rot guarantee was attractive. I saw a similar size product at B&M Home Bargains for about £70 cheaper but assumed that the Shed Store product would be superior. Not so. It is little more than several flimsy fence panels with very poor quality framing. Many of the frame sections were bent making joining the panels without gaps impossible. Fortunately I had a supply of timber off cuts to hand which I could use to modify and fill. The only quality piece of wood is the central roof joist. I kept telling myself that once finished the whole thing may suddenly acquire some structural integrity. When I came to fit the door it would not close because the post to which the hinges attach was warped preventing the door closing against the weather strip. After spending the whole day trying to be positive and adapting as best I could I finally decided that the pallet that the shed came on was of superior quality. I then proceeded to 'slaughter 'the pallet and use the wood to provide internal bracing so that at least it felt like it would not collapse if a pigeon flew into it! After several days several of the overlaps have started to warp leaving gaps through which small rodents would easily pass. There was also a pool of moisture on the floor where two of the panels meet. In the end I have decided to slap several coats of stain/preserver on hoping that this may at least give the wood some chance of surviving the winter. I will also add that the shed was installed on a perfectly level concrete base which previously had a shed on it for at least 20 years. Yes this is a cheap shed but there are plenty of better cheap sheds around. Not sure if this reflects on the quality of Shedstore's other products. I am looking to install a a high quality security shed for my motorcycle but dont think I will take the risk with Shedstore and will look for a local supplier. At these troubled times (Covid 19) I really don't want to waste my breath making a complaint having far more significant things to worry about. All I can say is don't waste your money on this particular product.
DO NOT PURCHASE FROM HERE. WASTE OF TIME, EFFORT AND MONEY. Absolutely appalling product and even worse customer service!
Avoid at all cost. Prices might entice you in at first but be aware! Item comes in several small FLIMSY pieces with very small screws. You end up spending much more in the long run as I have. Advertised it can be easily assembled on your own but I advise you seek a professional as it is VERY difficult. I paid two certified men to assemble this and it took them four and a half days!! NOT 8-10 HOURS as advertised.
Not as advertised as my item states that it could be used to house a small car. This cannot be farther from the truth! The whole item - which I spent over £1,300 in total completely collapsed within 2 weeks! Shocked and appalled. This cost me another £200+ to make safe as neighbours were complaining and Shedstore were not replying.
Dreadful customer service as they have told me there is nothing they can do and to claim on my insurance! The fault lies with the item and I am now commencing legal proceedings to recover all costs and the trauma this has put my vulnerable disabled mother through. I have also reported this to trading standards, police and government websites. BE AWARE.
20x10 Forest overlap shed and 20x10 ProBase Kit
If I could leave zero stars I would.
My husband and I ordered a 20 x 10 foot shed and a probase from Shedstore and everything that could go wrong did go wrong.
First I selected a delivery date at checkout and my husband arranged to be off work to take the delivery, the delivery was then rescheduled for another day due to a 'glitch on the system'.
The delivery arrived 7am on the newly arranged date and I went outside and opened the gate for the couriers and yet they literally dumped the shed outside of the gate, on the drive meaning that I could not park my car on my drive.
The installation team arrived a few days later to install the shed, so my brother took a day off work to be in for them. They half assembled the shed and left us with a 20 x 10 unstable structure with no roof on it because there were parts missing. These parts turned out to be brackets that cost pennies from any hardware store and really should be carried as spares on their van. This half built shed was now a cause for concern as not only was it not safe structurally but also was open to all changes in weather, included heavy rain. Upon inspecting the half built shed we realised that the installation team had done a very shoddy job, parts of the wood were split due to screws, other screws weren't even holding anything together, it was wonky. The quality of the shed was also absolutely shocking. Eventually we were offered a refund on the installation, and after numerous discussions with Shedstore the shed too.
As the base had to be assembled prior to installation and we had spent the money on the gravel to do this we had no option but to keep this. We were offered the most ridiculous partial refund on the base to cover the storage costs, which even now we are incurring due to our experience with shedstore. The partial refund comes nowhere close to the amount we will have spent by the time we finally get a shed.
The staff at shedstore were rude and did not want to help. They started off nicely but towards the end of the experience it was clear they did not want to help us. We were cut off from their live chat feature by 3 different members of staff and Jack the manager was very disinterested and argumentative on the phone.
I would avoid at all costs. The worst experience I have ever had with a company.