Shein - Overall Rating based on 67 reviews
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Affordable and versatile clothing items
I'm really impressed with all the affordable and versatile clothes you can find on this platform. There's such a huge variety of products to choose from, so you're bound to find something to suit your style. The quality of the items I've bought has been top-notch - they've actually surpassed my expectations. Whenever I wear them, I always get loads of compliments. It's so handy being able to shop for all these trendy pieces without even having to leave my house. I've told my family and friends about this platform because I reckon it's really good value for money.
Various
Its when things go wrong you realise you used the wrong company. I get a delivery, one item of 7. Its nothing like the picture so requested a return, I notice a message on my account which tells me a different product has been delivered this can be items 2 of 7. My account shows the unwanted item (item1) is to be returned. I now have a message that the undelivered item (items2)is to be returned even tho I don't have it. The customer service is not actually a service. Should you need it, you will get a bunch of options of which probably none help. Clearly my issue is not going to be resolved by a chat bot, so ask for contact. I now have a ticket which can and probably will take 24hours to gain a response. Should have stuck to Temu, had no issues with returns etc
Dresses shorts and jacket
I returned a few of. my items and was informed that my £42.98 refund was on its way, however I only received £7.96 and I cannot get anywhere with Pissed, or for the life of me get anywhere either with the USA number which is supposed to be a UK number NOT! Until this is resolved I won't be buying again and will tell others of my experience.
Ladies blouses
Ordered 5 tops, returned 4 on the 8th July no sign of a refund. Will not be shopping with this site again
Clothes
I purchased some clothes from Shein for the first time. I bought holiday clothes for myself and my daughter and, although the quality wasn't great, it was fine for holiday. I was pleased with the delivery times and when I needed to return a few items that didn't fit the return was free and easy. I then placed another order and this time I wanted to try some of their other ranges, including work wear to see if they were also ok. The quality was awful and therefore I had to return them. I followed the same procedure to return and thought all went well. The emails I received from Shein all said we are pleased to tell you we have processed your return and you will receive your refund amount in the next 3 days. Fine I thought. But when I looked at the amounts something didn't add up. I had been charged more than the value of the clothes I had kept. £41 more!! I asked Shein why I had been charged an additional £41 and they said it was a 'handling fee'! I explained that although a 'handling fee' was mentioned on one occasion in the small print the advertising of 'free returns' was misleading at best and there was no way that I as a customer would have any way of knowing how much the 'handling fee' might be and it was not reasonable to charge such a high amount. Customer service did not respond to any of those points and just quoted the one sentence of the small print which said 'handling fee' and told me to have a nice day! So I would not recommend buying from these people as they may just steal your money like they did to me.
I’ve bought numerous clothing items via the app
Excellent value, great sizing! I would highly recommend!
Black Mesh skirt and black lace leggings
In general my experience of shopping with Shein has been good. I received most of my purchases which are great. However, when I have had an issue getting hold of someone to talk to about not receiving my order is non-existent! That has coloured my experience and I would be loathed to recommend to anyone else until I have had a better experience with Shein. Come on Shein you must do better than this. I previously lost £37 and some pence on a previous order and gave up trying to speak to anyone in Shein. So very disappointing.
Loads Orders
Not had any issues, 3 items too small, but I should checked measurements on each product, some bit see through but nothing major, had issues couple items but refunded straight away, love my clothes, just couriers letting them down. But I so want buy more, no am not paid to review, wish I was then could buy more from Shein
WJ645092388GB lace mess dress
My order was Contrast Lace Dobby Mesh Dress
I received wrong order which i have never ordered . I received 4xxL jumper,I dont know how to get in contact with them . Im really disappointed ☹️Contact customer service it's easy just log into your account click ME down bottom right, then support
Bikinis
Trying to send back, have no invoice or returns label, i have emailed them.still waiting
I have never been a avid online clothing shopper, I usually like to see things before I buy them and always found it a hassle to return things. Then I went on shein which their affordable prices. Ok I am not saying they are perfect and I have had a few duds along the way but a few things I do to minimise them are: 1. Filter the material - cotton is best! 2. Check your measurements and read the reviews - its the key way to know about sizing. 3. Know your body shape and check them with other review photos. I filter the size I am and then check to see how it looks on other people. 4. Know what suits you! I don't look good in oversized jackets, believe me I have ordered a few but now I know what works for me and I know what suits me.
I have never returned anything so I am not sure about the returns process, if something doesn't fit, I just give it to my sister as she is a size smaller. If its too big, to my mum...either way returns wasn't worth the hassle for me.2 dresses
Very good company .Ordering was easy, and garments arrived quickly,I was impressed with both dresses, very good value. Unfortunately I'd ordered them too large, so I had to return, but the return was handled efficiently and quickly.I recommend Shein.
I'd been wary of ordering,as we've all ordered items that arrive NOTHING like the pictures-this company is entirely different-the garments match the pictures.This is a trustworthy company in my opinion.Sandles
Been waiting for my money back for over 2 weeks haven't had it back everything I've had is great just this complaint
Multiple purchases
I was quite shocked to read the negative reviews, I have been a regular customer for a few years now and I love Shein for the many products they sell , right down to the accessories, it's not too expensive, which I love ( mother of 3 children) . I love the versatility of the products esp the beauty and jewellery, yes its cheap but the beauty buys have been some of the best products I've used , jewellery is cheap and cheerful but that's what you expect from the price . Never had an issue with ordering or delivery .
My purchase good need to send some items back having difficulty on sending returns
Negative and positive
2 dresses
Ordered 2 dresses same size. One was too big. The other too small. The online return process doesn't work. I won't order anything again.
I need to return the top l ordered but there is no returns label and no QR code
Same here I ordered two tops and they are not showing up on my account so cant send one of them back! cant find a customer service email or telephone number. Very frustration
Maxi dresses
Quality of the dresses is exceptional for the price.
Beautifully packaged.
Delivery is slow but that is reflected in the price of the garments.
Their maxi dresses are unique, and attract many compliments. I don't order from any other site.Clothing
Havent recieved order
Dresses
Lovely product but unfortunately didn't fit, never had a problem sending items back, but this time I have never experienced the hassle trying to get on the site to print labels to send items back I have had many items from shein and the sizes and quality is fantastic but sending items back now is hard
Reviewer
Hi I’m Jay!
A reviewer!
I was not paid or sponsored to write this!
So here’s my honest thoughts!
I hope you enjoy my review as most people usually do! Reply to this if you have any questions and I’ll try and get back to you... thanks!
What you need to expect is...
-Cheap some low quality some high
-Not very fast shipping unless you buy something the staff like or the person who makes your delivery likes
‘no offence to staff’
-Good customer service
-info about the company (email phone founder etc)
All in all, most are positive! Don’t be reading the bad ones first like I always do! Read the positives but please do your research before ordering a item!
-Jay ????A skirt. G5HMH000200MLM5
I ordered wrong size. I need 2XL or a refund. Thankyou
Want to change skirt to size 2XL
Hi I’m Jay! A reviewer! I was not paid or sponsored to write this! So here’s my honest thoughts! I hope you enjoy my review as most people usually do! Reply to this if you have any questions and I’ll try and get back to you... thanks!
What you need to expect is...
-Cheap some low quality some high
-Not very fast shipping unless you buy something the staff like or the person who makes your delivery likes
-Good customer service
-info about the company (email phone founder etc)
All in all, most are positive! Don’t be reading the bad ones first like I always do! Read the positives but please do your research before ordering a item!
-Jay ????
Review with most votes
SHEIN IS MY SOULMATE !
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