Shein - Overall Rating based on 67 reviews
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Long sleeve t shirt and kimono sheer
Unfortunately they both were made VERY SMALL, great for slim small people but the extra large was not extra large at all disappointed.
And although they say at the top of website FREE RETURNS this is not true they charge you so I order to try on clothes that are not labelled correctly I had to pay and was out of pocket ! Won’t order from here again.
I think this is false advertising !!!MY a response is I said I would not order again from SHEIN but they put YES !!
Blouse
Appalling customer service. Returned item by tracked mail yet six weeks later I am still awaiting a refund. Very difficult to contact them and when you can find an email address you are ignored.
Dresses
The material is always good quality. Order your real size, although their size chart is great. First place I look for items.
Phone cases
Complaint... I have not received my refund for 2 items I returned, I have sent several emails plus proof of sending, no reply. Perhaps someone from customer service may like to contact me.
3 tunic dresses
came in lovely reusable zippy bags which I'll reuse items fitted really well I'm size 18 but ordered the 20 and fitted well 18 be to tight really pleased with items looks the same as was advertised on site /gd prices cheap and affordable /down side found they were polyester not my favourite materiel but for the prices ok perfer cotton really / wearing one of the dresses very lightweight felt gd in it nice length ill order some more thank you
Many items
I have used this site for about 2 years and I would recommend, I've had no issues with them unlike the usual British clothes sites.amazing prices and good quality for that price ????
Coat....jacket ..scarf.. ???
I ordered these three items on 7 April.. Still waiting ???? I have no way of contacting these people.. ????. Absolutely ridiculous having to wait this length of time !!! Needed these items ASAP,,,still haven't received them yet.. please take note if this ad this is not good write up for shein... one unhappy ???? customer!!!
Black kimono cover up
Just received my first order from shein from placing order to delivery I cannot fault it ,had read some bad reviews but decided to give it a go ,I'm so pleased I did ,the kimono I ordered is fantastic really good quality and great fit I like that you get lots of pics of people wearing same item it gives you a real good idea how it looks on a normal woman not a model !! My order came within a week of ordering ,even when I changed my mind from ordering a small to a medium it had a help chat forum so I could ask this question before it was sent out all in all a great consumer experience
Nicely oversized
Was sent the wrong size. Couldn't find a way to return the item because I checked out as a guest. They would not respond to any emails. Raised a case with PayPal. Thats when they responded. Shein said that they will refund me 3/4 of the item price. Why not refund me all of my money when this is not my error? No I want all my money and I will send back the item.
I was provided a return address by Shein to Belgium. Sent it and the parcel came back to me as undelivered even though I sent it tracked. Scam artists. So I have an item that I cannot used because it dont fit.
For your peace of mind DO NOT ORDER FROM THIS COMPANY.6 cushion covers
absolutely delighted with the cushion covers great quality,lovely fabric and very well made.I would not hesitate to recommend shein to my family and friends
Clothes
Never again. Pyjamas made out of some wired stretchy material. The type you'd buy your granny if she was in a home. If I could've wore the packaging the clothes came I I'd have preferred that to the clothes inside it.
Clothing
SHEIN is the perfect website. I have no complaint. From the fact it tells me the estimate for the arrival of my clothes will be a few weeks, it’s extremely obvious they would have a crappy return policy. So I always check what clothes have great reviews and photo evidence so I know that’s what I actually want, and checking if sizing is normally too large or too small, avoiding having to return. SHEIN has the absolute best clothing and the quality is amazing for the price, on majority of products. I’ve bought from all others but the design, fashion is all worth the wait. Be smart ladies.
Clothes for my daughter.
PLEASE BE AWARE OF RETURNS COSTS !!!! AWFUL !!!! This site is great, the value and clothes are very good but I had to return 2 items today so took the parcel along to the post office and had to pay £10 to send it back to BELGIUM !!!!! I don't have a printer to print off a label. ASOS has a much better returns system. I will NOT be buying anything again.
shein is a good business and lovely quality
2 jumpers
I ordered 2 jumpers from Shein on 1st October. My money has been taken out of my account and I have not received anything. I sent e-mails to customer service and only get automatic generated e-mails back.... I won't order again
GSHMS700M000MX1.
I never received the items I paid for. I want a refund. I keep messaging them.. And they are just ignoring me. I have spend lots of money buying off them... But... NO ANY MORE. I am totally disappointed.
Trousers
Disposable trousers.... Bought a load of beautiful clothes. Put on a pair of cargo trousers and went for a 3 hour walk. Put my phone (a galaxy s10, so not particularly large and not sharp) in my pocket with plenty of room to spare. I watched as a hole developed, the length of the pocket. There was no hole to start with or I obviously wouldn't have worn them. Contacted Shein who told me that the policy is to return the damaged product UNWORN. I explained that it wasn't damaged until I'd worn them. They then responded by saying that since I've worn them, I couldn't get a refund. I explained that I don't buy clothes that I deem to be disposable. They said "sorry, that's our policy". What is going on? If it was a high Street shop, I could have taken them back. What's the difference? Just because its a Internet purchase. I'm very upset by this. This puts these trousers at a rate of £5per hour, as they were only on for 3 hours. The hole is so large, it cannot be fixed
2 t-shirt dresses
just didn't suit me could only return via post office paying £13.50 for postage.
Can't get in touch with anyone . So my order was £30
+postage. Brings total to £43.50 with nothing to show for it. Don't have a printer so couldn't get label. Had I realised they were in China wouldn't have ordered.Everything...
If there was a definition for what a perfect online shop is, Shein is DEFINITELY the closet example of that.
Yes, I do know about fast fashion, but that's just the world we live in, and since I don't have any equal alternatives, I'll stick to them.
I never liked buying clothes, and when I did buy, it was just so I would have something to wear.
I heard bad things about SHEIN in the past, so I never bothered, but recently it was everywhere, so I just looked. Never have I ever found myself excited about clothes before them.
Then I saw the prices.
Then I saw how quickly packages came.
Lastly I witnessed numerous cases of their excellent costumer service.
I honestly don't have anything bad to say about them.
And no, I'm not being paid - I'm just an average woman who knows to appreciate things, and just want to support them and assure you can trust the website!I ordered three items, only one was acceptable, the other two were of a very poor quality. Will not be ordering again, waste of money.
I ordered 2 pr of ankle boots by mistake, I only wanted 1pr, I have been sending messages since I made the order (1161) early in October to cancel 1 pr (size 39) but have had no response at all, also to have the money for 1pr returned to my bank.
I am also still waiting for delivery of the order, hopefuly this message eill be seen and some action will be taken.I ordered two blouses on the 20th September i have not received them the item number is GSHMS700N000LG8 could you tell me when i will receive them
This is a fake review
I ordered my items a week ago
I ordered my items a week ago and they still havent came
I ordered my items a week ago and they still havent came i heard they take long but some people say they come quickley i am very conused
Chinese rubbish, do not buy
How can it be excellent customer service where no email address or contact number is available?
I ordered a bobble hat on the 21st February still waiting for delivery.Why is it taking so long?
You are being paid to write this response.
I ordered 2 bags from them, they came 2 weeks before their due date and i was quite pleased with them.
I still haven’t got any refund from my order. £75 down the drain!! I am absolutely devastated
I ordered on the 2nd o February and I still didn't receive my order when I asked for my money back no answer from them. They have stolen my money dont order from them
Absolute Nightmare. Have over £50 pounds worth of goods to return. Tried everything. System won't confirm return & customer service impossible to contact. No tel. no. and they don't respond to emails??? Disgusting ****
Someone is using my email address to order goods which are then delivered to an address 4oo miles away from where I live! There is no way to contact Shien without signing in to an account I do not have or wish to have!
I agree with Ina, I have returned items and have not received any refund. I will never order from Shein again. I will be taking my case to trading standards!
Ordered 5 items.All came within 5 days.Very pleased with quality,and communication with SHEIN.I will be ordering more clothes for summer.
I odered a skirt but ordered wrong size. I need to change it to 2XL please. Or a refund.order number is GSHMH000200MLM5
Ive had 3 orders from shien and I’m pleased with them one purchase to small but that was my fault should have ordered size karger
ickly packages came.
Lastly I witnessed numerous cases of their excellent costumer service.
I honestly don't have anything bad to say about them.
And no, I'm not being paid - I'm just an average woman who knows to appreciate things, and just want to support them and assure you can trust the website!
By: Hagit02-09-2020What a load of garbage Shein is dreadful, aftersales is awful, quality is git and miss, sizing is dreadful and express delivery they shove on so you don't always see it, and won't let you cancel it! Then takes just as long to send the items from China! Be warned, I won't buy again don't be fooled by the cheap prices...
Ordered 16 items, 12 were excellent but 4 wrong size and returned. Shein system shows they have received them on 26the June and quality checked my return on 2nd July but still waiting for refund. Starting to have doubts about them now.
I don’t know what’s wrong with other people’s orders, but i have received a lot of thing like women tops, skirt, shoes, jewellery etc that are soooooo good. Also, the prices are very fare according to the items. I highly recommend this.
Ordered 2 dresses took one week to come both fitted perfectly lovely material highly recommended ????
The sizein system is daft I ain't got a clue what size to buy ???? I'm a size 12 any ideas plz xx
Shein Customer Service Number: 1-843-473-8877 (Toll Free)
Not sure what's happening to other people, but so far my orders, got within 5 to 10 days. Quality been ok, just couple pieces received so far are too small, some fabric on couple pair leggings bit thin, so using as jammy bottoms lol, ???? @£4.00 each not worth sending back. But must say only thing don't like is their return system. Only one free return ever. So wait till all orders arrived, then return batch lot. Personally thing should be one free return per order number. Puts me off buying now, stopped buying from other companies for same reason, no free returns. Don't see why customers should pay this if companies want us to buy from them. I am size 14 UK been ordering large, only small issue is tops need a bit more bust room, otherwise quality been acceptable, and have fitted ok. But skirts hit n miss, one can not even zip up, other just about, so I try buying only elasticated waistband, same on trouser, dresses stick with elasticated waistband or size up and then piece too long in length. Which might do as have sewing machine so might just adjust length to get fitting.
Hi does anyone know email address to them? I want to return an item but my QR code is not working.
ANSWER ME IMMEDIATELY !!
Dresses and tops
Avoid them like the plague!!!
I placed a big order for choice as I thought that you could print off a returns label. I need to return some of the items and my order is not even showing on my account. I have contacted customer service and they just send back some standard irrevalant reply saying I should log in to another account (which I don't have)
From reading all the dreadful reviews on here it looks like I am stuck with them! I also didn't realise it was a Chinese company or I wouldn't have ordered in the first place. It's disgusting that they can get away it!I have tried to find an email or phone number for their customer service but there is nothing on their website at all, I’m disgusted! If anyone can help please let me know ASAP . Thank you
I am having the same problem, no items showing on my account, so can't return items what are not suitable.
I agree entirely, they are ... and I certainly won't be purchasing anything else, I'm.stuck with some shoes and I cannot find the returns label and contact details are not even available; an absolute scam, I'm not happy with this company at all.
Not impressed.....
I returned some items and after 3 weeks am still waiting....
Have emailed, no response and have tried their live chat to which there is no service.
Does anyone have a contact number for them?Didn't realise items where shipped from outside the uk. T shirts and skirt arrived and cheap rubbish. As past experience I should of realised China products are very poor. Save your money, use the high street and see what you are buying.
No customer service still waiting for my refund !,,
Same Here returned items in April and Still waiting for refund!! Guess that won’t happen and they’ve kept all our money and their goods!! Awful customer service!!
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SHEIN IS MY SOULMATE !
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