Shoe Embassy - Overall Rating based on 24 reviews

71% Would buy here again




Featured Reviews

Most relevant positive review

  2024-05-19
Ankle boots purchase
I bought a pair of ankle boots from this store recently, and I have to say I am really impressed....Read on
Theo Allen

Most relevant negative review

  2024-05-15
Shoes in wrong size
I bought some shoes from this shop not long ago, but they turned out to be the wrong size. This c...Read on
Joel Turner

Review with most votes

  2018-12-21
Great finishings
Really good I had placed one Boot Charles and one Trainer shoes Grand Canyon . I impressed with...Read on
Finn

Reviews (24)

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    Nebula red and snake

    This was my very first international purchase and I eagerly awaited the arrival of my new shoes from The UK, as I reside in the US. My shoes arrived and I was so pleased with them. I tried on the left shoe and went to try on the right shoe and there was no right shoe. The box contained two left shoes. I contacted customer service via email and was assured a new pair would be mailed. I was instructed to mail the shoes back and that Shoe Embassy would incur the shipping cost. I was then informed that the mate to either shoe could not be located. I’ve received an email notification of my refund, which includes the cost of the shoe, but not the amount I paid to ship the shoes back. I am extremely disappointed with the outcome of my experience. How could there be no mate to two shoes??? and how could a box be packaged with two left shoes??? Undoubtedly, no attention to detail.


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    Charles black men’s shoes (code 7779)

    Both the quality of the shoes and costumer service are horrible! I bought a men’s boot for £160 from the Westfield Shepherd’s Bush branch and the stitches on the shoes opened up just after wearing the shoes for once not even twice! I took the shoes to the store and showed the fault and asked for either refund or another pair of shoes but they denied and treated me so awful and even called the security of Westfield to come and ask me to leave! I have never seen such a low standard shoes for £160 and such a low standard and horrible customer service in this country! The shoe embassy should be so ashamed and embarrassed both because of the low quality of their shoes and the horrible customer service they have!


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    Hatter Gold

    I’ve always loved their shoes! Amazing quality and materials. They’re not cheap but last forever. Own another different pair, and definitely will be buying more as I lobe their colourful and unique designs.


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    Would buy here again
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    Great finishings

    Really good
    I had placed one Boot Charles and one Trainer shoes Grand Canyon .
    I impressed with finishing and used materials . Color are awesome..
    Price is bit a concern..But once I used it ,my this concern wiped out too.
    So sellers, keep it up.