Sofas and Stuff - Overall Rating based on 30 reviews
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Stopham 3 Seater sofa bed
I have been going around in circles for over a year.the sofa is extremely uncomfortable and has aggravated a back condition that was dormant for the longest time. They continue to respond to my emails with no productive outcome . I have no means to escalate this matter beyond the manager I have been interacting with nor do I have the patience to carry on at this point given my deteriorating health. I bought the Stopham sofa bed and it’s nothing but uncomfortable. It slants to the front, the cushions are very mediocre and uncomfortable and need to be adjusted constantly for them to not sink and cause aches in the back. The mattress was replaced as a proposed solution after 6 months of following up however hasn’t helped. They are now trying to send a repair company my way however I have been clear I want a refund at this point not fixes as I paid over 4k for it .
St Mawes Grand Sofa and chair
We took delivery of the above items in November 2020. We paid £5500. In December of last year I noticed a problem with the cushion cover on the chair, on closer inspection noticed the fabric was fraying in a straight line, on closer inspection the same was happening on the other side of the cushion. When contacting Sofas and Stuff we were told it was out of guarantee but they would consider replacing the cover at a cost of nearly £400. Being naive I thought they meant for the whole cushion, but no this was just for the cover. They said it would take 3 meters of fabric, the cushion measures 67cm x 50cm x 11cm deep. I took the cushion to an upholstery lady who confirmed what I thought that the fabric was in fact faulty and had a flaw right through the middle. I told her that I had been told 3 meters of fabric was required and she laughed and asked me if I was intending for them to make me a pair of curtains to go with it as the fabric itself is 140cm wide. She has done an amazing job for us with 1 meter of fabric and the whole job only cost us £117 . It’s a shame I couldn’t put the photos I have of the fault because then you could see how bad it really was. The fabric is a William Morris fabric, Pure Marigold. We did also contact William Morris but didn’t even receive the courtesy of a reply. We felt £5500 was a reasonable amount to pay for what we thought was quality, we didn’t expect to be dealing with upholstery repairs 2 years later. We would never buy or recommend Sofas ... Stuff to anyone, or purchase anything else from William Morris. Very dissatisfied with the whole set up.
Wadenhoe Corner sofa in Fern
Ordered Wadenhoe corner sofa at end of January, at a cost of £4,500. Paid 50% upfront. Was told would take up to 16 weeks. Received email in the first week of April for final 50% as due for delivery within 4 weeks. I chased them at end of April for delivery date. Was told should be by end of May. Chased and chased throughout May, to be told was going to be June, due to delays. Sales staff aren't able to tell me what the delays are though. Then was told that would be July. When I asked to cancel my order as they have totally failed to deliver, was told that there was a 30% restocking fee- £1,436 for absolutely nothing. When I asked for the complaints procedure, I was told they don't have one, as they have never had a complaint. I asked for the directors contact details, which they wouldn't give, he rang off a withheld number, and didn't call me back when requested. they say that they are a small company, but actually have 20 showrooms. I have no faith at all in their 15 year frame guarantee or the stain cover- they can't even get the sofa made! If you are looking for good quality service STAY WELL CLEAR OF SOFAS AND STUFF.
Corner sofa
Absolutely top-notch experience from start to finish. We visited the Fittleworth showroom and Kate took us to the clearance barn where we wanted to look at a particular sofa we'd seen online. Unfortunately it was too low for our old bones and we were about to leave when we spotted this beautiful corner sofa. We hadn't intended to buy a corner unit and weren't at all sure it would fit but we measured up at home and found it would. We rang immediately as we were afraid it might have been sold (reduced from £6,033 to £2,900, amazing bargain). It was delivered within the week by two lovely chaps from Bad Dog Logistics and we are over the moon with our purchase. It's beautiful to look at and very comfortable (see photo - cats know best). Thank you Kate for bringing us together with this gorgeous sofa and for giving us so much of your time (and no pressure whatsoever to buy).
Corner sofa
Terrible avoid at all costs !
We ordered a sofa before Christmas they delivered late, the sofa was badly scuffed & badly made, the company sent out an independent company after our complaint. Week’s later sofas n stuff! agreed to build a new sofa, on delivery it was in worse condition than the first sofa that was badly marked the second sofa being marked and out of shape looking like a cheap second, the stitching and fabric is hanging off in places, when sitting on the sofa a loud clicking sound occurs. They offered a pitiful amount of discount for us to keep a very expensive item. They are currently attempting to make the sofa again for the 3rd time! The time scales are terrible we are almost 10 months into this experience. My advice would be to use a company that is competent, this company is not. Shoddy workmanship that does not get checked before it leaves the manufacturing facility. I will be updating this review when we see the 3rd attempt of the corner sofa we paid a substantial amount of money for.Moderately expensive sofa
Visited the showroom 3X. Sat on the one we liked each time. We were told the floor sample was 6 years old. It looked and felt great. We bought it for £2700. Took delivery 2 months later. Noticed the cushions were much less firm than the "6 year old" floor sample. Mushy in fact.
We brought one of our cushions to the show room and A/B'd them side by side. There was no comparison: the floor sample was much more firm (to our liking) and it compressed less than half of what our cushion compressed. We took photos of the tags on the cushions and the fillings were different.
The store manager told us that we had to "FLOOF” the cushions every day or they would sustain "catastrophic" damage. That was her word. Have you ever heard anything so ludicrous? She basically stonewalled us, said it was all our fault. HORRIBLE service. We lodged a formal complaint. 6 weeks later an email came from the store manager saying that the company claimed that we had an "upgraded" filling and that we should be happy. This is bait and switch. We have been ripped off. DON'T BUY FROM SOFAS & STUFF!!Received my sofa and chair in July my cushions were exactly like yours useless told exactly same as you fluff up every day absolute nonsense wouldn’t recommend them to anyone
2 Sofas & foot stall
After just 2 years of ownership the 4 feet on our foot stall have all broken. A leg on each sofa has also broken. We now have 6 broken feet/castors. Despite a visit to the Stroud shop I have had no success in getting replacements with having to contact the upholsterer myself and paying the cost in full. The quality of the feet wood and castor fittings are not sustainable, weak and poor quality. The company refused to replace them. Having spent £700 on the foot stall and over £4000 on 2 Sofas both my wife and I expected better quality than this. A sofa should not collapse when you sit on it.
Velvet 3 seat sofa.
Sofa arrived on time. Seats didn't feel quite right. They seemed to big and too flat. Not the same as the one on the showroom floor. We decided to give it a little time to break in. After nothing improving over 2 months, we took the cushions into the store. We were told that we needed to remove the cushions everyday and fluff them. We were told that we had probably damaged the couch by not doing it everyday. They said we had caused "catastrophic" damage. Then they claimed that, because it was bespoke it wouldn't feel like the one on the floor. I responded that, with that logic, we shouldn't buy anything they offered as we wouldn't know what we were really getting. If we knew we were getting these cushions, we never would have bought the sofa. Then they claimed that the cushions were an "upgrade" from the ones on the showroom sample. We went to the store several times before we bought our sofa just to make sure we wanted this one. We are not finished with them yet. We have received a message from them with excuses as to why they will not even offer replacement cushions. I think something's changed in their manufacturing and they don't want to own up to it. £2400 down the drain and not happy.
Sofa
Our sofa is terrible, the cushions do not fit correctly. The companies own staff and repair engineer have agreed that it does not look right and the cushions are filled incorrectly. The company refuses to accept responsibility for this and have offered replacement cushions (still don’t fit) and a extended warranty.
Same problem and the person in the store claimed it was our fault.
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i recently changed my old furniture, my family friend told me about this sofa and stuff website. i have recently visited the site and i think you should try this one at least for once. what i like about this website that offers huge various designs and types. not just that they offer a customizing option, it means i can choose whatever fabric i want, whatever design i can, not just that there are lots of options that are available to choose when you want to customize your own sofa. i think its one of the best offer that i ever got from any company. if i talk about price then iit may be little costly for those who are looking for budget options, however, they offer pretty good discounts. well i really love my sofa which is designed by me
you should try this website as well, its easy to create your account and rest of the work you can easily find on the website.I'm Chun and was born on 28 April 1977. My hobbies are Golfing and Speed skating.
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