Surfdome Reviews

: 21
81% Would buy here again

Most relevant positive review

  2024-05-31
New clothes
I've just bought some new clothes from Surfdome and I absolutely love them! They arrived rea...Read on
Courtney

Most relevant negative review

  2024-01-27
Wetsuit
I was a loyal customer of this company, but my recent experience has completely changed my opinio...Read on
Hollie Mitchell

Review with most votes

  2019-04-21
Exciting gears for surfboarder
I wasn't aware whether there could be some specialized shop which sells gears and particular prod...Read on
Greg Hedwick

Reviews (21)

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    Wetsuit

    I bought a wetsuit from this shop recently and my experience was a bit up and down. At first, I found the website a bit tricky to use and I had some problems with my order. But then I spoke to a guy named Christopher in customer service, and he really turned things around for me. Christopher gave me top-notch service and sorted out my issue quickly and efficiently. It just showed me how important it is to have that human touch in customer service. With Christopher's help, my problem was fixed in under 5 minutes. Even though I think the online service could do with some improvements, the outstanding service from Christopher more than made up for it.


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    Clothing and accessories

    I've been a regular customer of this online shop for years now, and I've always had a good experience with them. The prices are reasonable, the delivery is fast, and their returns are easy to handle. I've bought all sorts of things from clothing to accessories, and the quality has always been really good. The website is user-friendly, and I never struggle to find what I want. The customer service is also top-notch, they're always helpful and quick to respond to any questions or problems. In general, I would definitely recommend this online store for all your surfing and outdoor gear.


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    Water sports equipment

    I recently bought some water sports gear from this shop and I have to say, I was really impressed with the whole experience. The stuff arrived in mint condition, no scratches or dents at all. That's always a worry when you're buying sports gear online. The delivery was right on time, they kept me in the loop with updates on when my stuff had been sent out and when to expect it. Their reliability and communication really make them stand out from other online shops I've used before. I'll definitely be coming back as a customer in the future.


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    Ladies wetsuit

    I recently bought a ladies' wetsuit from this online shop and I have to say I am really happy with my purchase. The wetsuit I got was really good quality and fitted me just right. Surfdome sent out my order swiftly and it arrived in just 2 days. The packaging was kind to the environment with no plastic, which I really liked. The best bit was that the wetsuit was on sale for a good discount, making it really good value for money. Overall, I had a great shopping experience and will definitely order from them again in the future.


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    New clothes

    I've just bought some new clothes from Surfdome and I absolutely love them! They arrived really fast and were exactly what I was looking for. The prices were great too. Thanks a lot, Surfdome!


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    Awesome jacket

    I absolutely love this jacket! It keeps me so warm and fits me like a glove. The hood is really useful, especially on those dreary days. I'm always happy with my purchases from you lot, you never let me down!


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    Waterproof Jacket Purchase

    I recently bought a waterproof jacket from Surfdome and I have to say, I was really impressed with the whole experience. The price was good for the great quality of the jacket I got. The delivery was super fast and I was pleased that there wasn't any extra plastic packaging. I was kept updated via email on the status of my order which was really helpful. When the jacket arrived, it fit perfectly and matched the description on the website. I'm really happy with my purchase and the service from Surfdome has been top-notch.


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    Sale item with extra discount

    I recently bought something on sale from this website and I was really pleased with the great service I got. They processed my order fast and I got my stuff on the day I was expecting it. What really surprised me was that they gave me an extra 10% off on top of the sale price, just because I hadn't ordered in a while. I don't usually get this kind of good customer service with other companies, especially for sale items. All in all, I'm really happy with my shopping experience on this online store.


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    Exciting gears for surfboarders

    I wasn't aware whether there could be some specialized shop which sells gears and particular products for surfers. It was awesome experience just going through some really exciting and even some new stuff.
    I bought swimwear, jumpers, board shorts and some other acessories but first of all I bought a sarongs just to see whether they are good with this or not.
    It was perfect, delivery was also quite on time. So I think this must be shared with all surfers out there.


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    Outdoor clothing and accessories

    As someone who's been a customer of Surfdome for a while now, I've always been really impressed with the huge variety of top-notch outdoor clothing and accessories they've got. They've got everything I could ever need, whether I'm after a new wetsuit for hitting the waves or a tough backpack for a hike. The customer service is always on point too, with super helpful staff who know their stuff and are able to answer any questions I've got.


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    Quick and efficient purchase

    My recent experience as a new customer at Surfdome was absolutely fantastic. Everything went really smoothly from the moment I placed my order. The clothes I got were just as they were described and really great quality. The customer service was amazing, they kept me updated regularly on the progress of my order which was really helpful. I can't praise this online store enough for how professional they are and how much they pay attention to every detail.


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    Excellent service experience

    I had a really great experience with the company. The whole thing went really smoothly and I was super happy with the customer service I got. But, I did have a bit of trouble with the delivery part of my order.


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    Shoes purchase

    I recently bought a pair of shoes for my husband and I had a really good experience. I managed to get the exact shoes he was after at a great price. The free delivery was a nice touch and they arrived really quickly. I'm really happy with my purchase and would definitely recommend this shop to others.


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    Item delivery and postage issue

    My experience with the delivery and postage service was pretty disappointing. I ordered a few things, thinking they'd all come together. But, annoyingly, only one thing arrived at first and I had to wait a few more days for the second one. To top it all off, no postage was paid for the second item so Royal Mail wouldn't deliver it until I coughed up the fees. It was a pain having to sort out the mess even though I'd already paid for postage when I made the order. Just unnecessary hassle, really.


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    I bought a cool hoodie and some new trainers.

    Surfdome used to be the best for super rad stuff, but now it's kinda like any other shop. It's still pretty good though, just not as special as before. I miss the old Surfdome vibe, man.


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    Wicked fast delivery and awesome customer service

    I completely forgot to use a discount code when I was buying my stuff, so I had to cancel my order. But the people at the store were really nice and sorted it out quickly, so I got my money back on the same day! Then when I reordered, my stuff arrived super quickly!


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    Wetsuit

    I was a loyal customer of this company, but my recent experience has completely changed my opinion. I bought a wetsuit from Surfdome, but sadly it didn't fit me well. I went through their returns process to send it back for a refund. However, despite sending many emails and trying to contact their customer service, I haven't heard anything back and haven't received a refund. It's really frustrating to not only lose money but also not have the item I wanted. I used to have faith in this company, but now I wouldn't advise anyone to use them.


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    Winter jacket

    I bought a winter jacket from this company not long ago and I must say, I was really impressed. I managed to find the exact style I was after at a fantastic price. Despite choosing standard delivery, my order was sent out and arrived quickly. It was a nice bonus that standard delivery is free for orders over a certain amount. All in all, I'm happy with my purchase and will definitely be thinking about shopping with this company again in the future.


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    Package delivery

    I was really let down by the delivery service from Surfdome. They use Royal Mail for deliveries, and I had a really bad time with them. Royal Mail didn't even try to deliver my package again when no one was home. It was such a hassle and ended up having to go to the post office to pick it up, which wasn't what I had in mind when I chose home delivery. I think they should use a more customer-friendly delivery service that tries more than once to deliver before sending it back.


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