Ultimate Outdoors Reviews
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Camping table purchase
When my camping table finally arrived, I was so excited at first, but then I found it was damaged. I was pretty gutted about that, you know. But I have to say, the customer service from Ultimate Outdoors was top-notch. I gave them a ring straight away, and they quickly sorted out for the damaged table to be picked up. The only problem was, the collection company they used, EVRI, failed to pick it up not just once, but twice! Thankfully, Ultimate Outdoors didn't give up and went the extra mile by getting DPD to come and collect the broken table. I'm still waiting for them to pick it up and give me my refund, but I must say, I really do appreciate how helpful and friendly Ultimate Outdoors have been in sorting this all out.
Waterproof walking shoes
I popped into the Northampton store to pick up some waterproof walking shoes. Callum was the chap who helped me out, and he really went the extra mile to make sure I found the right pair. Coming back from the Borneo rainforest, I needed shoes that were comfy, breathable, and waterproof. Callum really listened to what I needed and suggested a few different options for me to try on. He was really patient and knew his stuff, taking the time to explain all the features of each shoe and making sure they fit perfectly without any uncomfortable bits. I was really impressed with how much he cared about giving top-notch customer service.
Outdoor Cooking Equipment
We had a bit of a camping emergency on Friday evening when our cooking kit stopped working. I decided to give the store in Northampton a call to check if they had the equipment we needed in stock. I spoke to Ryan A, who was super quick and efficient in dealing with my inquiry. When I arrived at the store, Ryan was there at the door to welcome me. He really took the time to listen to our situation, went through all the available options, and pointed me in the right direction for a new cooking kit. His customer service was top-notch, and his assistance was crucial in getting us sorted for the rest of our camping trip.
Recent outdoor gear purchase
My last trip to Ultimate Outdoors was a nice surprise after coming back from Japan. The way they had the kitchen units set up outside the store really grabbed my attention - it's such a cool idea that you don't see in other shops around here. I had a quick chat with Sam and Barry outside, they were really friendly and helped me find the sleeping mats section. Oh, and there was a man at the door, didn't catch his name, but he was really welcoming and made me feel important. All in all, I had a good time and I'll definitely be going back soon for more outdoor stuff.
New hiking shoes
I bought a new pair of hiking shoes from Ultimate Outdoors recently and the staff there were so helpful. Callum was amazing, he was really patient and went out of his way to help me find the perfect size and style for my big feet. He didn't mind at all having to bring me different pairs to try on, and he really knew his stuff about the products. Thanks to Callum, I managed to get a comfy pair of shoes that will be great for my walks with the dog.
Damaged order replacement
I can't believe how terrible this company is at communicating. I got an email from the courier saying my order was completely wrecked, so I tried reaching out to Ultimate Outdoors to get a replacement. But it's crazy - no one's watching their email addresses for orders or customer service, and they never pick up the phone. I even filled out a contact form on their website and got nothing back. It's so annoying trying to get hold of them. Are they even still open for business? How can you run a company if customers can't even contact you? It's just ridiculous.
Walking shoes
The customer service at this outdoor store was top-notch. The staff member, Christine, was super helpful and really knew her stuff when it came to the products. She gave me some great advice on picking out the perfect walking shoes. They had a big range of top-quality shoes to pick from, so it was a piece of cake finding the ideal pair for me. All in all, it was a brilliant experience, and I wouldn't hesitate to recommend this store to any outdoor lover in need of trustworthy gear.
Waterproof hiking boots
I bought some waterproof hiking boots from the shop not long ago and I have to say I was really impressed with the service I got. The lady who helped me out knew loads about the boots and took the time to talk me through all the different options, which was great. She was really friendly and patient, and made sure I got the best pair for what I needed. I didn't catch her name, but I just wanted to say a big thank you for her amazing customer service.
Berghaus Air Porch Purchase
I bought the Berghaus Air Porch from Ultimate Outdoors not long ago, and I have to say, it was definitely the best deal I found online. Ordering was really straightforward and their website was super easy to use, making it a breeze to browse and buy. Plus, the delivery was surprisingly quick and free, which is always a nice surprise when shopping online. All in all, I'm really happy with the service and prices at Ultimate Outdoors.
Camping mattress purchase
I went to the shop to find a self-inflating camping mattress for my son to take to scout camp. I had loads of questions, and Ryan S was really helpful. He listened to what I needed and guided me to the best product. With his knowledge, I managed to make a quick and easy decision. Ryan really made shopping a pleasure, and I walked out of the store feeling happy and sure about my purchase. Thank you, Ryan, for your fantastic help!
Quick delivery disappointment
I recently bought something from Ultimate Outdoors and paid for next day delivery, but I was really disappointed when it took a whole 4 days to arrive. When I finally got my hands on the items, they weren't quite what I expected so I decided to return them. That was more than three weeks ago now, and I'm still waiting for my refund to come through. When I got in touch with customer services, they weren't very helpful and just told me to wait longer or email their distribution center myself. The whole thing has been a bit of a nightmare, so I'd recommend others to look elsewhere for shopping, as there are plenty of other options available these days.
Boots
I went to the shop after a terrible time at Sports Direct. I got greeted at the door and shown where the boots were. Ryan helped me choose the best boots and was really nice. Thanks for making my shopping experience great!
Tent purchase
I'm afraid I've had a bit of a bad time with my tent purchase from the store. I tried to get two tents, everything went through fine with the order and payment, but then I got an email saying I'd been refunded out of the blue. I tried to figure out what had gone wrong but it was really confusing and I couldn't get it sorted.
Got a really cool camping tent
The guy who helped me out was really kind and patient, he even answered all my random questions. He made sure I was totally happy with my tent. I was so pleased with the great service!
Walking boots for DofE
My mum and I went to the shop to find some boots for my DofE, and there was this guy named Callum who was really cool. He let us have a look around on our own and then asked if we needed any help. I tried on a bunch of different boots and he was relaxed and friendly the whole time. In the end, I went for the first ones I tried on. Callum was super nice and really knew his stuff.
Waterproof hiking boots
I was really happy with the prices and how quickly my order arrived from this outdoor shop. The hiking boots I got were spot on for what I needed and they did a great job during my hike in the Peak District. The customer service was alright, nothing special. Overall, it was a good experience and I'd definitely think about ordering from them again.
Big tent and sleeping bag
I bought a large tent and sleeping bag from this place, but the service was absolutely terrible. I attempted to speak to customer service, but they were completely unhelpful - no assistance whatsoever. It was incredibly frustrating!
Camping Tent
The website was really easy to use, I managed to find exactly what I wanted without any issues. Ordering was a breeze and I got confirmation of my purchase straight away. The tent turned up right on time, and it was even better quality than I thought it would be. Setting it up was a piece of cake and it gave me a nice shelter during my camping adventure. All in all, a brilliant experience with nothing to moan about.
Oakley glasses product
With only a few minutes left before the shop closed, I was really happy with the customer service I got from Callum. He was so polite, professional, and really focused on helping me out. Even though it was busy, he took the time to find me the perfect Oakley glasses that I loved. I had a really good time and want to say a big thank you to Callum for being so great.
Review with most votes
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