The Furn Shop39 reviews
This score is based on 39 genuine reviews submitted via BritainReviews since 2018.
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To be honest, I was a bit unsure when my furniture delivery was delayed, but I must admit, they did a really good job keeping me in the loop. They made sure to update me at every stage and were really sorry about the delay, even though it wasn't on them. The delivery guys were brilliant too, super professional and quick. All in all, it was a really good experience and I'd definitely suggest this store to others.
Sideboard purchase
My partner and I bought a sideboard from this company not long ago, and we were really happy with both the quality of the sideboard and the service we got. The sideboard was really good quality and we thought it was great value for money. The customer service was brilliant - everyone we spoke to knew their stuff and was really helpful. The delivery happened when they said it would, and we felt really well looked after the whole time. We're excited for more dealings with this company in the future, as we think they're a cut above the rest. A big thank you to the team for a wonderful experience!
Dining table and chairs
I recently bought a dining table and chairs from The Furn Shop. I ran into a problem with my order and had a hard time getting in touch with the customer service team. The opening hours on the website were different from the actual hours, which was pretty frustrating. But then, after leaving a review about my issues, I got a call from Roy. He took care of everything over the phone and was really helpful. He even offered me a discount for the trouble, but I ended up asking for a refund because I had already sorted things out elsewhere due to time constraints. The whole thing was sorted out in just 3 working days, and I was grateful for Roy's professionalism and his efforts to find a good solution.
Super-king mattress
I thought I'd go for it and buy a super-king mattress from this shop because I'd heard great things about their prices and fast delivery. Everything went really smoothly and without any problems, and they even called to check if I was happy with the delivery. I really liked the fact that they pay attention to customer satisfaction. I'd definitely suggest these guys to anyone after some top-quality furniture.
Nest of tables purchase
I recently bought a nest of tables from The Furn Shop, and the whole process was really easy. The Treviso nest of tables turned up quickly and in mint condition, exactly as I'd hoped for. The delivery team were really polite and quick, even giving me a call afterwards to check that everything was alright. I'm pleased with the level of customer service from The Furn Shop, and I'll definitely be ordering from them again.
Table
Do not buy from this company !!!!!!!! Customer service appalling & think I’m going to have problem getting my money back .Will come back & update FULL story later but just want to make sure I warn any bank holiday shoppers !!!!!
Fabulous product from the store
Recently ordered a furniture which was of good quality and arrived in timed
Good Service and Product
Great help and very happy with a bedside table
Brilliant customer service
I had a good experience from this store, will definitely recommend
Top Class service from the store
From delivery of good to customer service went everything smoothly no problem at all
Overall Wonderful Experience
Professional company. Order delivered on time, will definitely buy the furniture again
Fantastic product and Excellent Service
Great company, Fastest delivery order received within 2 weeks highly recommend
Prompt Delivery without any trouble
Prompt Delivery Lamp Table was fabulous. Good Experience all round.
Friendly and Professional
Very friendly delivery staff. Quick and fast delivery service. Overall great experience.
Very Professional Service
Very pleasant experience. Great quality and delivery guys were brilliant. Happy to buy from
The console table I bought is really nice
The console table I bought is really nice, well packed. Delivered on time, and the quality of good was excellent
Excellent Company
Best company to deal with. Great customer support and after sales service. Got the good quality furniture
Top quality furniture at fair price
I am delighted with my furniture. Great Company and the quality was excellent.
Excellent service from start to finish
Excellent service from start to finish and ordered goods arrived early by polite and helpful delivery drivers.
About The Furn Shop
The Furn Shop is an online British company founded in 1998, and is a part of the Leicester-based companies owned by Hanson. They offer a wide range of furniture for every room of the house, carefully selected to accentuate the aesthetic potential of your home and made with top quality materials for the best comfort. The Furn Shop's website showcases different collections such as the Willis & Gamber collection and the Bentley Designs collection, with products for the Bedroom, Dining, and Living Room categories. Customers can find classic wood-based furnishings, modern and colourful designs, as well as various options in different materials and sizes. The company is known for its competitive pricing and efficient delivery service.
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Contact Information
Grosvenor Works ,Grosvenor Street
LE1 3LR Leicester
United Kingdom
Categories The Furn Shop
Online shopping | Homeware Reviews & Experiences
Page Statistics
Last update: November 2025
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Review with most votes
Excellent service from start t
Excellent service from start to finish and ordered goods arrived early by polite and helpful delivery drivers. Read onBy: Tristan Morris