Time For Paws - Overall Rating based on 23 reviews

42% Would buy here again




Featured Reviews

Most relevant positive review

  2024-05-04
Dog food purchase
I recently bought dog food from this company and at first, I was a bit worried after reading some...Read on
ken

Most relevant negative review

  2024-04-17
Dog food purchase
I bought some dog food from this company recently, but I never got my order. I tried getting in t...Read on
K. Richards

Review with most votes

  2019-03-07
I DONT KNOW ABOUT OTHERS BUT M
I own a dog, she is seriously cute but i was new so i dont know how to take care of her. Actually...Read on
Vicky Sharma

Reviews (23)

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  • Ordering

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    Would buy here again
    Overall

    Skinners Grain Free 15kg

    Terrible delivery service and communication. Have had to get food elsewhere as it's been 10 days since ordering and no sign of it. I would strongly recommend that others shop elsewhere, even if the prices here may seem tempting.


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    Would buy here again
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    cat food dismal service

    Dismal service. Sent out wrong product and now expect me to wait in all day for a courier collection or send it back at my expense and then (at some point hopefully) be reimbursed for the postage. The item is 6kg and will cost a fortune to return. I asked why they cannot provide a prepaid option and was told point blank "we don't do that". Am now stuck with £50 of food that I don't want because they are so unbudging on their policies even when it's them who have made a mistake. A manager is supposed to call me this afternoon to discuss but I'm not holding out much hope having taken 4 days to get hold of someone initially by phone after multiple attempts and long delays being told I am 3rd in the queue which never seems to change. Avoid!


  • Ordering

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    Would buy here again
    Overall

    I DONT KNOW ABOUT OTHERS BUT MY DOG IS SURELY HAPPY

    I own a dog, she is seriously cute but i was new so i dont know how to take care of her. Actually, my dad gifted me for god knows what reason. Anyway, enough with back story !
    My neighbor told me about time for paws. I must say i am taken aback with the quality they serve. i mostly bought my dog stuff from here , and i trust their stuffs blindly. so yes, do it and try it

    Absolutely shocking customer service no updates on delivery my order was ordwred on the 27th november 2020 and was supposed to be here by the 2nd december 2020but this is now the 5th of december and nothing at all you cannit contact them to speak to someone thry give u an email to send to tgem if theres a problem on their pafe ive done thst since the 2nd december nothing apart from an automated email which tells u basically nothing again

    Similar experience here, been waiting 10days for my dog food, have had to get some elsewhere now, no response to emails.

    Been waitin ten days, they are saying the order has been lost, will never use them again.....cant phone them, they certainly have no customer services

    This company does not respond to emails, ... service.