Umberto Giannini Reviews

: 17
59% Would buy here again

Most relevant positive review

  2024-04-28
Hair products order
I recently bought some hair products online, like a serum and scrunching jelly. Unfortunately, wh...Read on
Gavin Robertson

Most relevant negative review

  2024-05-03
Online purchase never received
I thought I'd treat myself to some hair products online, but it all went downhill pretty qui...Read on
Keeley

Reviews (17)

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    Hair products order

    I recently bought some hair products online, like a serum and scrunching jelly. Unfortunately, when they arrived, the serum and jelly had leaked a bit which was really annoying. But I got in touch with customer services to sort it out. Surprisingly, they responded quickly and sent me replacements straight away without any fuss. Despite the initial hiccup, I have to say I'm really impressed with how they handled the issue so promptly.
    In terms of the actual products, I absolutely love them. The serum makes my hair feel so soft and shiny, and the scrunching jelly gives me the perfect beachy waves. I'll definitely be coming back as a customer, thanks to their great customer service and amazing products.


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    Hair dye

    I needed a hair-colored dye. The ones I had purchased before now were not the right color and the dye was chopping off my hair. I was really sad but I love dying my hair. I got to know about Umberto Giannini through a friend. I read reviews about them and decided to give them a try after much conviction. I ordered a gold hair dye. It was delivered to me. I gave it to my hairstylist who confirmed its quality. He dyed my hair and the result was awesome. The gold came out so well that it changed my look. I carried the hair for two weeks now and have no complaints of chopped-off hair. Highly satisfactory products made with the best quality material.


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    Hair products for curly hair

    I absolutely adore these hair products for curly hair! I've been battling with my curls for years, and these products have made a huge difference. The Curl Whip mousse and Weatherproof Curls finishing cream are my absolute must-have products now, I can't imagine life without them. I also really value that the products are cruelty-free, which is a big bonus for me. Ordering was a breeze, and my products arrived quickly and well-packaged.


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    I got the Grow bundle

    I recently bought the Grow bundle and I have to say, it smells absolutely amazing! The scrub and mask are great, but I found that the shampoo and conditioner made my hair way too oily, which wasn't ideal. Also, I tried to leave a review on their website but it seems like they only display the positive ones, so just be cautious when reading them!


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    Online purchase never received

    I thought I'd treat myself to some hair products online, but it all went downhill pretty quickly. I was looking forward to my package arriving after I placed my order, but it never showed up. I tried reaching out to customer service a few times via email and on the phone, but I never got a response. I even sent them a message on Instagram, and this woman said they hadn't seen my emails at all. When I asked about my calls, she claimed she passed on my details but still, no one got back to me. The whole situation was just really frustrating.


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    Late Order and Refund Issue

    I ordered something over a week ago and I still haven't received it. The customer service wasn't helpful or responsive at all. All the items I ordered were out of stock, and the system was supposed to refund me automatically but it didn't. So now I have to chase them up to get my refund as well.


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    Vegan serum purchase

    I've finally found a vegan serum without silicone! I've been searching for ages and I'm really impressed with how good this product is. And to top it off, they sent me a free product with my order which was such a nice surprise and really made my day!


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    Hair product issue

    I purchased this hair product, but it didn't work for me. I contacted them about it, and they responded really quickly and sorted everything out! Their customer service was excellent, and I'm really grateful for that.


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    Fast delivery📦

    I haven't even had a chance to try it yet, but it arrived really quickly, just within 2 days, despite all the strikes happening. And the packaging was done really well too. I'm absolutely over the moon about it! 😊


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    First order, discount code issue, incomplete order

    When I first tried ordering from this company, it didn't go well at all. I tried to use a discount code for new customers, but it didn't work. And when my order finally arrived, only half of what I wanted was there, but I was still charged the full amount. It really annoyed me and left me feeling very unhappy with the service.


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    Hair products order

    Oh my goodness, I can't believe the ordeal I've been through with this online order for hair products! I paid extra for express delivery, but only received one item in a flimsy little bag. I've been trying to reach out to them for weeks now with no luck. Their customer service is shocking, they don't bother replying until you shame them on Instagram. They assured me I would receive the rest of my order and a dispatch email, but neither has happened. I even requested a refund and still no progress. I am incredibly let down and definitely won't be buying from them again. It's really frustrating! 😡


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    Scalp reviving dandruff hair care products

    I've just bought some scalp reviving dandruff hair scrub, shampoo and conditioner and it was a big mistake. I've noticed a lot of hair loss after using them, which is definitely not what I had in mind. When I checked the ingredients, I found out that they actually contain some really bad stuff that can make your hair fall out. It's surprising that these companies are allowed to sell products with such harmful ingredients. Always remember to check the ingredients of your hair care products properly before you buy and use them.


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    Hair dye purchase.

    I bought some hair dye from this company not long ago. When it arrived, I realised that the list of ingredients on their website wasn't the same as what was on the box. It worried me because "hydrogen peroxide" was on the box but not on their website. I got in touch with customer service and they said I could get a refund if I sent it back. But it's not right that they're not being honest with customers about what's in their products.


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    x2 scrunching jellys

    I recently bought two scrunching jellies from your online shop, but I only received one. I've been trying to get in touch with customer service through email, phone, and social media, but I haven't heard back from anyone. It's really disappointing and frustrating not to get any response from a company like yours. I hope this issue can be resolved soon.


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    Invalid discount code experience

    I recently signed up to get a customer discount from this place. I was really looking forward to using the discount code they sent me via email, and I was super excited to make a purchase with it. But when I tried to use the code at the checkout, it turned out to be invalid. I was really disappointed and now I'm not sure if I can trust this company. After reading some other reviews, I'm a bit reluctant to follow up on this issue and I've made up my mind to shop somewhere else. From now on, I'll be sticking with Georgiemane for all my haircare stuff.


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    Volumising shampoo mix up

    I ordered this shampoo as a gift, but when it arrived, it was completely the wrong one! They tried to say it was just old packaging, but it wasn't even the right type of shampoo. So, the conditioner didn't match and it looked awful! I can't even return it because I'm stuck at home, and they were not helpful at all. I will never order from them again, never!


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    Hair care products

    I bought some hair care products online not long ago. But, I never got my order, which was a bit of a letdown. When I tried to get in touch via phone, customer service wasn't very helpful. The fact that I couldn't track my order just made things worse. I've sent a bunch of emails, but still no reply. So now, I'm attempting to get a refund through PayPal for the stuff that never arrived.


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