Outdoor teak chairs supplied by VidaXL developed faults, the arms had an underlying 'fault' line, which I suspect were sealed with wood filler to hide. Inevitably splits in the wood developed.
Should a product you purchase from VidaXL develop a fault, which in my experience is highly likely, you will find their contact options extremely limited beyond an automated online form. All other contacts options are hidden, with telephone contacts decommissioned, even then only possible to find by trawling google to unearth details of the company operating in the Netherlands.
After countless emails and proving all manner of photos, and responding to faceless ‘customer service operatives’ who issue automatic replies that in no way relate or address your issues, VidaXL finally requested I return the products – BUT IN THE ORIGINAL PACKAGING AND IN THE CONDITION RECEIVED!
How can I return a faulty chair with the original packaging from 10 months ago, and in the condition it was received, clearly impossible as a split developed in the arm? In addition to the underlying fault in the wood causing the arm to split, given these are outdoor chairs they have spent the last few months outside. Again, how can they possibly be returned in the condition received? I also have no way of packaging the products as received, I’m not a factory or a warehouse with access to huge boxes and packaging options.
The automatic responses from VidaXL customer services simply do not bother read, understand or care about issues their customers raise.
We are now faced with buying new chairs from a reputable company, not some overseas operation that hides their actual location and washes their hands of the shoddy products should the develop faults.
AVOID THIS SHODDY OPERATION AT ALL COSTS - VIDA XL SELL LOW QUALITY JUNK AND DO NOT HONOUR ANY KIND OF AFTER SALES SUPORT OR GUARANTEE.