Vivienne Westwood Reviews
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Reviews (22)
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Necklace purchase
I'm really shocked by the lack of attention to details and customer care from this brand. I ordered a necklace and made sure to provide my correct address, including my apartment number. However, the delivery was made without including the apartment number, so the package ended up at the wrong place. Even though they mention on their website that a signature is needed for delivery, the item was handed to a neighbour without asking me first. I've tried to sort this out by sending several emails and talking to the delivery company, but I haven't heard anything back from the brand. It feels like they're just ignoring me, and now I'm without my item and out of money.
Black clothes for a religious family event
I'm really disappointed with the service I got from this company. I ordered a set of black clothes for a family event, but they never arrived. The tracking info online says the package was delivered and signed for, but I never got anything. I've been trying to get in touch with customer service for an explanation and a refund, but no one has bothered to reply. It feels like they've taken my money and not sent anything back. Now I'm struggling to find something else to wear for this important event. It's so frustrating and unprofessional of them.
Return request
I'm really annoyed with the customer service at this company. I asked for a return label almost two months ago and still haven't got it. Even after involving Paypal, my refund is still nowhere to be seen. The lack of communication and all the delays have been really disappointing. I wouldn't recommend using this company because they clearly don't care about their customers.
£100 earrings
The service was just awful, you know! I bought these earrings for a hundred quid from there and can you believe they broke in less than a month? It's been a nightmare trying to get my money back or at least a credit note. I mean, I even showed them the postage proof!
Clothes
I'm absolutely fuming at the moment, I swear, don't even think about purchasing from this place! I bought some clothes online and it was a complete mess. They never shipped my order, didn't bother to keep me informed, and there was no way to speak to an actual human being about it. Can you believe that? It's been weeks and I haven't received any response. I'm really let down by the customer service here.
Review with most votes
Necklace purchase
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