Watch Pilot - Overall Rating based on 25 reviews
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Quick delivery, nice watch
I received my watch really quickly. It looks really cool, but I can't say too much about it yet because it's for my friend's birthday next week. I really hope he likes it as much as I do!
Still waiting for refund
Hey everyone, I'm really frustrated because I haven't received my refund from the company where I purchased a watch. They promised to give me my money back, but it's been ages and I still haven't seen it in my bank account. The company went bankrupt and now there's a new one with the same products but no liabilities. I suspect they're planning to keep all the valuable items and not fulfil their promise to refund us. I've been sending them emails and calling them repeatedly, but there has been no response or answer from their end. I'm extremely irritated about this situation!
Service delay
I took my watch to Watch Pilot back in September to get it serviced and repaired. It's almost Christmas now and my watch still hasn't been returned to me. I've tried getting in touch with them but they've disappeared from their store and online. The lack of communication and the delay in getting my watch back has been really frustrating and disappointing.
Discount issue
I tried to email customer services about a 10% discount that was advertised on the website while I was purchasing a watch, but I couldn't apply it at checkout. Sadly, I didn't receive any response from the customer service team. It's really disappointing when a company ignores their customers, particularly when it involves a promised discount. I doubt I'll be using this website again.
Prompt delivery of well-packaged order
I was really pleased with how quickly my order arrived and how well it was packaged. The watch I bought looked even better than I imagined and the quality was top-notch. The whole shopping experience was great all the way through, and I would definitely recommend this service to anyone else.
Repair service experience nightmare
The repair service I got from this shop was a complete nightmare. I sent my watch in for fixing back in September, and they kept telling me it had been sent to the manufacturer for a new bracelet. Then the store shut down, saying it was for renovations, but it turned out it had new owners. Both the store and the manufacturer were no help at all, leaving me completely clueless about my watch's status. It was like I'd lost my watch and the £530 I'd paid for the repair. It was really frustrating and disappointing, and I was left feeling very unhappy.
Watch order with next day delivery
I ordered a watch a couple of days back and paid extra for next day delivery. Still haven't got my order though! Tried emailing them but no reply, and when I called, no one picked up! And guess what? The tracking number isn't even working! Frustrating!
Watch purchase
I recently bought a watch from Watch Pilot and I must say, it was pretty good overall. The watch came in good nick and worked fine. But, I did have a bit of a wait for it to arrive, which was a bit annoying. Also, the customer service was a bit full-on, always banging on about leaving a review, which got on my nerves a bit, to be honest.
Watch I wanted
I went and bought this really cool watch that I had my eye on for a while. It's got loads of features and just looks amazing on my wrist. The person working there was so friendly and helped me choose the perfect one. She showed me how to use all the buttons and shared some interesting facts about watches with me. She was really nice and even gave me a thumbs up when I made my decision. It was such a fun time, and now I'm excited to show off my new watch to all my friends!
My second watch arrived super quick and secure
I recently bought my second watch from this place, and it was absolutely amazing! The watch arrived at my house in just 2 days, and it was packaged so securely. The prices are great, and the customer service is excellent. It's so essential to have confidence in a company when you're investing your money, and this one is definitely dependable and trustworthy. I highly recommend them!
Watch purchase
If you want a great watch-buying experience, you should definitely check out this store! The manager and her team were so friendly and really made me feel at ease. They even gave me some free gifts, which was a nice touch. The range of watches they had was excellent, and I had a lot of fun trying them on to find the right one for me. Big shoutout to Watch Pilot for their fantastic service!
Difficult refund process
Trying to get a refund from that shop was a nightmare. I spent months trying to get in touch with them - sending loads of emails and trying to call them, but no luck. In the end, I had to ask my credit card company to help me out because the shop just wouldn't reply. It's shocking how little they care about their customers. It's just not on.
Excellent communication, fast delivery, competitive pricing.
I recently bought a watch from this company and I have to say, I was really impressed. The communication during the order process was brilliant, keeping me in the loop at every stage. The delivery was super quick, and I got my watch in record time. The prices were really good, and I even used a voucher code to get an even better deal - easily the best price I found on the internet. All in all, it was a really easy and straightforward experience.
Birthday watch for partner
I recently bought a watch from this website as a birthday present for my partner. I was really happy with the great service I got. The manager even gave me a call before I made my online order, offering me a discount and free gift wrapping. That personal touch meant a lot to me and made me feel like a valued customer. The watch arrived the next day, without me having to pay extra for express delivery. I was impressed by how quickly it came and by the high quality of the watch. I'll definitely be telling my friend about this website.
Return delay
I recently sent back something to Watch Pilot and I had a bit of a headache trying to get my refund sorted out. Even though I returned the item right away, I ended up waiting for 11 days and still didn't have my cash back. The customer service folks were nice enough when they were sorting out the return, but they couldn't really explain why it was taking so long for my money to come back to me. So in the end, I had to get in touch with my bank to see if they could help me get my missing funds back.
Hamilton Khaki Auto Murph watch in smaller size, swapped for larger 42mm size
I bought a Hamilton Khaki Auto Murph watch in the smaller size from a dealer not long ago. When I tried it on, it felt a bit tight on my wrist, unfortunately. But, Paul Maxwell from Watch Pilot was incredibly helpful. He gave detailed replies on the same day and was very supportive throughout. When I decided to exchange the watch for the larger 42mm size, he made the process quick and smooth. Now, I'm really pleased with the watch and thankful for the outstanding customer service from Watch Pilot.
Quick gift for my parents
I got a really nice watch for my parents from this place, and it was really easy to find what I was looking for. The shop was full of friendly people and delicious snacks, kinda like being at a party! It had a really cool and cozy vibe, which made me feel like a superstar. I ended up buying a watch that puts a smile on my parents' faces - it's like pure magic! I definitely suggest giving this place a visit, it's amazing!
Grand opening in London
I popped into this new store in London and had a brilliant time! It was such a cool place, and the staff were really friendly. They really made me feel special and paid attention to every detail. The best bit was they had a huge selection of watches to choose from, so you're bound to find one you love!
Bought a watch repair
I'm really annoyed at the moment because I sent my watch off for repair and they haven't even fixed it! They're attempting to remove negative reviews, but I'm not going to allow them to do that. I want a refund and I won't stop making a fuss until they sort it out. It's just not right that they're deceiving people in this way!
Used watch purchase
I had an awful experience! I bought a watch from this website and they sent me a used one instead of a new one. When I tried to contact customer service, they completely ignored my emails. I had to get my credit card company involved to get a refund. Definitely avoid this retailer and opt for a more trustworthy one.
About Watch Pilot
Are you in the market for men’s watch, women’s watch or unisex? Do you want to shop from a store that offers 100% genuine watches for both men and women? Do you prefer a specific watch type like analogue, automatic, ceramic, chronograph, digital, gold, leather or silicone? Well, many stores specialise solely in men and women watches, one of them happens to be Watch Pilot. We have not had a direct experience with them and as such are not in the best position to tell if they can get you covered or not. We, however, suggest you visit an independent review platform like BritainReviews to know if Watch Pilot products and services are tailored to your taste.
About Watch Pilot
Watch Pilot proclaims to be an official stockist for some of the world’s leading designer watch brands such as Cluse, Superdry, Sekonda and U-boat. As an authorised retailer, the company says that it can guarantee the authenticity of its watches. They emphasize that their watches come directly from the manufacturers, and are supplied with an official manufacturer’s warranty.’6
WatchPilot stresses that they are passionate about delivering customer experience. They affirm that they want to ensure that customers experience the best when buying their latest timepiece from the moment they arrive on their website to the day the customer’s watch arrives. Some of the top brands available on Watch Pilot are Emporio Armani, Ben Sherman, French Connection, Polar Watches, Police, Timberland and Michael Kors. Watch Pilot can be contacted via phone: 0203 4884 690
Products and Services of Watch Pilot
Watch Pilot emphasize that all of their designer watches are 100% genuine and that they do not sell any second hand or replica watches. The company insists that they offer a wide range of designer watches. The watch company boast that customers will surely find what they are looking for at their store as they offer timeless, classic designer watch styles in silver and gold, fashion watches, an everyday watch and a sports watch.
Some of the watch types available on Watch Pilot are Analogue, Automatic, Bracelet Watches, Ceramic, Chronograph, Classic Watches, Dress Watches, GMT Watches, Gold, Leather, Pilot Watches, Pocket Watches, Rubber, Smart Watches, Stainless Steel and Waterproof. Watch Pilot states that though they are sure customers will love the designer watch they choose, they offer a 100% money-back guarantee so if something’s not quite right customers can get their money back. Watch Pilot offers free UK delivery and uses DPD for UK shipments and DHL Express to ship international orders. The payment methods available on Watch Pilot are Open Pay, Amazon Pay, AMEX, JCB, Klarna and MasterCard.
Compliments, Complaints and Tips for Watch Pilot
Did the watch you bought from Watch Pilot genuine? Have you ever bought a fake or replica watch from this company before? Was the watch you ordered supplied with its original box? Did you compare Watch Pilot prices with that of their competitors before ordering? Have you used Watch Pilot 100% money-back guarantee? Do you have any idea if their watches are held in stock? What is your experience and feedback about Watch Pilot? Please, share your customer review as well as compliments or complaints about this watch company here.
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Contact Information
6 George Street, Richmond
TW9 1JY London
United Kingdom
Categories Watch Pilot
Electronics Reviews & Experiences | Online shopping
Page Statistics
Seite online seit: 27 July 2021
Letzte aktualisierung: 29 November 2024
Review with most votes
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As much as I place importance on dressing, that is not to be without complimenting with a nice wrist watch. A good wrist watch makes me feel complete whenever I finish dressing ... Read onBy: Kole Adela