Waterstones
Reviews, complaints and customer experiences

Grade8,6

Overall

8,6

Ordering

7

Service

9

Pricing

9

Delivery

9
19 rating100 %Would buy here again!

All reviews:

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11-11-2017
  • Ordering

    6
  • Service

    8
  • Pricing

    10
  • Delivery

    8
8
Would buy here again:YES
By: Melany Biggs

Waterstones - great collection of books

Great collection and good deals on books. I used to visit their store a lot to get books, but now I buy them online as well

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24-05-2017
  • Ordering

    8
  • Service

    10
  • Pricing

    8
  • Delivery

    10
9
Would buy here again:YES
By: Macy

Waterstones - Love Waterstones

I love Waterstones, I have bought quite a few books in this store!

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About Waterstones

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Reviews Waterstones

Do you like to read? If your answer is a definite ‘yes’ than chances are that you have visited Waterstones at least once or twice. Waterstones is one of the largest book shops around. But what is waterstones exactly? And what do customers think of Waterstones? That’s what you can read here, at BritainReviews.

About Waterstones
Waterstones is the last remaining chain of specialist bookshops on the main street of London. There are also shops in Liverpool, Leicester and even Amsterdam. Because of the popularity of other ways of reading, like E-Books and the internet, they feel challenged to make their shops as attractive, welcoming and interesting as possible. This challenge also goes for their customer service which, according to them, should be outstanding. They do not believe in one-size-fits all, so all shops are custom made for the building that they are in and the local market that they want to reach. Each Waterstones shop is unique and none of them look the same. Waterstones sells all kinds of books varying from fiction to non-finction, informative books, children’s literature, comics, home and garden books, books for mindfulness, poetry and anthologies and many more. Besides, they also sell stationary, board games, office supplies, notebooks, colouring books, gifts, etc. There is a Waterstones Book Club that selects a couple of books from different genres each week. There you can also vote for the book of the month. That way, they want to advertise lesser known books as well as reading in general. But there is also a Cafe W, where you can read a book and meet friends or catching up on your email, writing or other work using the free Wi-Fi. While you are working, you can enjoy a drink or snack that are supplied by local suppliers and producers. Would you like to order your college books or study books at Waterstones? Waterstones offers a student discount for everyone that has a student ID. You can sign up in the store or via an app that you can get on the website. They work with student rewards, which means that you get 10 points for every £1 that you spend. and each point is worth a penny.
 


A Waterstones promotion film

Services of Waterstones
You can reach Waterstones via the number on their website or Waterstones offers free UK delivery of purchases above £20. They can deliver to your home, but also to a Waterstones shop in your region. They deliver in the UK, but also overseas (except for some items). On their website you can find a list of countries that they deliver to.

Complaints, Compliments or Tips for Waterstones
What do you think of Waterstones? Do you have any experience with Waterstones, both negative or posive? Have you visited a Waterstones shop or ordered something online at the Waterstones website. What was your experience like? Did they help you well? Were they customer friendly? Are you satisfied with your purchase? Would you buy at Waterstones again? Or maybe you have a complaint, compliment of tip that you just want them to know about. Let us, them and others know by leaving a review with your experience, opinion, complaint, compliment or tip here, on BritainReviews. 

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