Waterstones Reviews

: 23
91% Would buy here again

Most relevant positive review

  2024-05-29
Book purchase
I recently picked up a book from this place and it was absolutely brilliant! The staff there were...Read on
Lola Thompson

Most relevant negative review

  2023-12-21
5 books
I was really shocked at how bad the company's communication and professionalism were. I boug...Read on
Grant

Review with most votes

  2017-05-24
Love Waterstones
I love Waterstones, I have bought quite a few books in this store!Read on
Macy

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    Two books delivery issue

    I recently ordered two books while I was in London and got them sent to my daughter's place. Unfortunately, the first book had some trouble getting delivered because there was nobody around to take it in. Even though the flat was on the top floor, the book was eventually picked up from the post office after a bit of hassle. The second book also seemed to have a similar problem, and it ended up at a collection point once again because my daughter was too tied up with work and studies. After a few emails back and forth with customer service, they suggested either sending it to a different address or giving me a refund. I decided to send it to my niece's house, and now the book is on its way. I have to give credit to Kate from customer service for all her help and support during this whole ordeal. Her professionalism and quick problem-solving were really great. I'm keeping my fingers crossed that the book will get to its new home without any more hiccups.


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    Cancelled order

    I just want to say a big thank you to the customer support team for helping me out with cancelling my accidental order. I made a mistake with my order and needed to fix it quickly. I got in touch with the support team, and they were so quick and understanding. They sorted out the cancellation for me without any fuss, and I really valued their professionalism and how helpful they were. The support team at this store went above and beyond, and because of this great experience, I'll definitely be coming back as a customer in the future.


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    Missing book resolution

    I just wanted to share that I had a bit of a problem with my online order - a missing book situation! But luckily, when I got in touch with customer service, a lovely person named Alyssa helped me out. She was absolutely brilliant. Alyssa sorted everything out quickly by placing a manual order for the missing book, and guess what? I got it within just 12 hours! I was really impressed by how efficient and attentive Alyssa was. So, a big thank you to Alyssa and the whole team for providing such excellent customer service!


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    Recent special edition preorder

    I've always loved this bookstore, whether I'm shopping online or in person. Most recently, I preordered a special edition book but had a problem with payment. Luckily, Lisa from customer service helped me quickly and sorted everything out. I really value the team's helpfulness when it comes to sorting out any problems. I also think the rewards stamps scheme is a great idea - getting a reward after collecting 10 stamps makes me want to come back to the store again and again.


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    Book purchase

    I recently picked up a book from this place and it was absolutely brilliant! The staff there were so friendly and helpful, I'll definitely be returning for more books in the future.


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    Discount codes

    I was trying to use some discount codes on my order but couldn't work it out. So, I thought I'd get in touch with customer support for some help. I was really pleased with the response I got. Steve quickly came to my aid and resolved my issue in a jiffy. I was genuinely impressed with the service I received and I'm grateful for the assistance.


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    Book purchase satisfaction

    I just bought a book from this shop and I have to say, I'm really happy with the wide range they have on offer. They've got everything from classics to the latest manga. Although, I did have a bit of trouble getting my rewards card sorted out, it took a while to fix. Luckily, Lorraine from Customer Support was a great help in getting it all sorted, which I'm really grateful for. All in all, I reckon this shop is a pretty good place to pick up a new read.


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    Online book order

    I recently ordered a few books online and was pretty pleased with how things went. The delivery was quick, and the items were packed up nice and safe to avoid any bumps on the journey. That said, I was a bit bummed out to see some scratches on the front covers of the books when they arrived. I buy gifts quite often, so it would be great if the company could figure out a way to stop this from happening - like popping on plastic covers before they pack up the books.


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    Book order

    I recently ordered a book, but there was a little hiccup and my order got duplicated. It was a bit annoying, but I decided to get in touch with customer service for help. To my surprise, they were really quick to respond and super friendly. Lisa, in particular, was amazing and managed to sort everything out within a day. I'm really grateful for her help and for how smoothly they handled the issue.


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    Signed special edition book

    I'd been looking for a signed special edition book and my local store had run out. Luckily, I was able to grab the last copy from this bookstore, thanks to Benjamin. He really went above and beyond, helping me over the phone and sorting out the shipping. Top-notch customer service, and now I'm happily diving into my new book, all thanks to Benjamin!


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    Book order

    I put in an order for a book online not long ago, but there was a bit of a mix-up. Luckily, the customer service team sorted it out super fast, so big props to them. I usually enjoy popping into actual bookshops, but I do wish we could order online and pick up from a nearby store. Hopefully they can add that option in the future, would be so handy!


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    LGBTQ book

    I'm really disappointed to see a well-known bookshop promoting an anti-LGBTQ book during LGBTQ Pride Month. It just doesn't seem right to go against the values of inclusivity and acceptance that we should be celebrating during this month. By making this book one of their 'Books of the Month', Waterstones has made their shop feel unwelcoming and not safe for LGBTQ people. I, as a customer, am really let down by this decision and will think twice about buying from them in the future. It's crucial for businesses to support everyone in their community, especially during Pride Month.


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    Book order

    I just ordered a book online and had a bit of trouble with the postage from the courier service. But the guy helping me out, who I think is called Barry, was really great. Even though it was a bit annoying, Barry made everything super easy and was really helpful. I'm really thankful for all his help and support.


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    Pre-ordered book

    The staff are always really helpful and friendly. I pre-ordered a book but it was delayed because it needed to be reprinted. Thankfully, Lisa from the customer support team was amazing and sorted everything out for me. She kept me informed throughout the whole process. I'm so grateful for their help and kindness. Thank you!


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    Important book

    I wanted to cancel my order for a really important book by mistake. I contacted customer service and this lovely person named Lisa got back to me really quickly. She was so nice and actually listened to what I had to say, and she managed to sort out my problem. Thanks a lot, Lisa!


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    Book upgrade issue

    The woman called Danielle B in customer services was really great. She helped me to sort out the issue I had with upgrading my ticket to include a book. She listened to what I needed, made a plan, and sorted it all out super quickly in just a couple of emails. I was really impressed and pleased with the service!


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    Customer service experience

    I had a question about my recent purchase and got in touch with customer service for help. I was pleasantly surprised by how quickly and kindly they dealt with my issue. Big thanks to the customer service representative who really went the extra mile to make sure I was happy with how things were sorted out.


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    Book purchase

    I had a great experience with customer service when I needed help changing my order and account email. Alyssa really went the extra mile to make sure everything was sorted out smoothly, she even fixed some small details that I had overlooked. She was very friendly and professional, I couldn't fault her service at all.


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    Book purchase.

    I picked up a book earlier on, but I only got a measly one point on their rewards system, even though I splashed out £19.98. It's not the first time this has happened, and it's starting to feel a bit dodgy to me. I've got 9.5 points in total now, and I'm not sure if I should just go for that extra half point and cash it in, or if I should just give up on shopping there altogether.


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