Confused23 reviews

78% Would buy here again

This score is based on 23 genuine reviews submitted via BritainReviews since 2018.


Featured Reviews

Most relevant positive review

  2025-11-24
Chat actually helped

a tiny detail had to be re-confirmed later and there was a short wait for the paperwork, but overall it was smooth and I felt understood. Would use the chat again. Read onBy: tim

Most relevant negative review

  2025-12-05
Promised bonus missing

the cover worked but the free toy never turned up. I bought my car insurance via a comparison site and checked their account page regularly. After almost three months they said ... Read onBy: R. Khan

Review with most votes

  2018-07-30
..All about vehicle insurance

In fact this is not an area where any discussion required. Vehicle safety and insurance equally important like Life insurance Confused.com is service provider, My Honda CRV ins... Read onBy: Moody



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    Would buy here again
    Overall

    Classic car insurance quote

    I needed to get a quote for classic car insurance for my new classic mini that I'd just bought, so I thought I'd give Confused a go to find the best deal. I've used them before for other types of insurance, so I figured it was a good place to start. The process was simple and easy to follow, letting me put in all the info I needed and get quotes pretty quickly. However, I did notice that some of the quotes weren't as competitive as I'd hoped, which was a bit disappointing. Overall, it was alright, but it would've been better if there were more affordable options to choose from.


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    Money saved, Vehicle insurance change

    Confused.com really came through for me when I wanted to switch up my car insurance. I saved a whopping £400 by using their handy comparison tool instead of just sticking with my old insurance company. It was super easy to compare quotes on there - I just clicked around a bit and found the perfect option that fit my needs and budget. The website laid out all the deals clearly so I could make a smart choice without any stress.


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    Would buy here again
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    ..All about vehicle insurance

    In fact this is not an area where any discussion required. Vehicle safety and insurance equally important like Life insurance
    Confused.com is service provider, My Honda CRV insured by them and really it was a right decision as my CRV was second hand purchase, and process missed after resale.
    Cost is very less in view of losses may occurred later.
    With insurance, almost all important information can be availed from them time to time.

    I have tried every insurance company to get my grandson on to drive my car for 3 weeks till I recover from COVID-19.He has a full license and is 18 but no one will.




About Confused

Confused is an established insurance company in the UK that offers a range of vehicle insurance options, including car insurance, van insurance, and motorhome insurance. They also provide other services such as car finance solutions, breakdown cover, warranties, MOT checks, and more. Customers can access their services by subscribing on their website and contact them via an online form for any queries. With a variety of insurance products and services, Confused aims to provide comprehensive coverage and assistance to their customers.


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    Contact Information

    Floor 2, Greyfriars House, Greyfriars Road

    CF10 3AL Cardiff

    United Kingdom

    📧 communications@confused.com

    🌐 www.confused.com



    Categories Confused

    Services | Other Services Reviews & Experiences


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    Last update: December 2025


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