Spotlight: What are our customers saying?
It was easy to book, the followed up with a call to confirm few detail I wasn't sure about - external cleaning of the windows and if the sofa was suitable for steam clean. The team was half an hour...Read on
I was quite concerned for the cost of all the repairs that needed to be done around the house, the maintenance of the garden and the cleaning inside, before I finally move out. It was an old proper...Read on
My son had marked our sofa badly and the advice of the sales rep was honest and straightforward. We decided to go ahead knowing that the results may not be that good. Zdravko, was the one who came ...Read on
On Wednesday we had our third move with Fantastic removals and they were good in the past but this last time was absolutely amazing. So quick, friendly and hardworking, the guys took care of our th...Read on
Initially contacted Fantastic Services for an emergency locksmith following getting locked out of my house. Two men arrived in an unmarked van with no uniforms or IDs. They looked at the lock and i...Read on
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End of tenancy clean
It was easy to book, the followed up with a call to confirm few detail I wasn't sure about - external cleaning of the windows and if the sofa was suitable for steam clean. The team was half an hour late, but they warned me so it wasn't an issue. The cleaning itself was good and I have no complaints, except may be the cleaners should speak better English which will make the communication regarding tasks smoother. All in all it was a good service.
We are grateful that you took the time to share your feedback.
Our company values put customer satisfaction as a top priority, and we are 100% committed to achieving it.
It's customers like you that make our job wonderful. We look forward to serving you again soon.
End of lease, Handyman, Gardening
I was quite concerned for the cost of all the repairs that needed to be done around the house, the maintenance of the garden and the cleaning inside, before I finally move out. It was an old property, so they sure didn't get an easy task, but all of the services were carried out within a week and it didn't cost an arm and leg thanks to my membership. Also very easy manage bookings through their app.
Thank you for trusting Fantastic Services!
It's great to know we have provided a good service again.
We are happy to have you as a regular customer.
Enjoy our fantastic deals and offers!
Thank you for sharing your experience.
We find it devastating to see that this is the impression we have made.
Our Customer care team is working on the matter immediately and we will make sure that this is corrected.
Our goal was to make sure that this is completed for you and we are eager to redeem ourselves.
I am appalled at the service I have received this morning Tuesday 13th July. I rebooked my gardening service from when you cancelled on Saturday to 8am this morning. No one has arrived. It is 10.33am.
I have started a Whatapps exchange with Naomi - left 5 messages, none of which have even been read.
Apart from the sheer frustration of, for the 2nd time in 3 days, my gardening not getting done, it is the total lack of customer services - even my Whatsapp messages being ignored..
I have used Fantastic Services several times in the passed and have generally been pleased. I recently took out a club membership and this gardening booking was made under that. This is meant to be a priority service. Today it has been nothing short of shocking.
I keep asking for someone to call me - I can understand Covid etc might mean a service provider can't turn up. It is the total lack of communication and customer care which is unforgiveable.
The only way for this to be rectified is for someone to call me in the next half an hour - call - not text.
I have now had some response from Reese who at least responded to my messages. He has found a solution for me with regards to re-booking, however this will need to go ahead for my faith to be anywhere near restored.. I have still requested a call from a manager which I am expecting to receive today.
Did you get a response? I have been trying to get hold of them over a fourth no-show gardener. I've been charged for it three times, as well as several other random charges. I'm furious. Zero communication or service. They make it impossible to contact them and don't respond.
My son had marked our sofa badly and the advice of the sales rep was honest and straightforward. We decided to go ahead knowing that the results may not be that good. Zdravko, was the one who came to our house, he was very diligent and dedicated in achieving the best finish possible for us. We are very grateful.
Hi Doreen, It's a pleasure to have another happy customer! We highly appreciate your review and hope you will continue to use our services in the future! Regards, Fantastic Services
On Wednesday we had our third move with Fantastic removals and they were good in the past but this last time was absolutely amazing. So quick, friendly and hardworking, the guys took care of our things as if they were their own and had the loveliest attitude. Thank you Alex and Tony.
Thank you for taking the time to review our services. Every day, we aim to provide quality services, and we are glad to see that this has been achieved.
Kind regards, Fantastic removals
Initially contacted Fantastic Services for an emergency locksmith following getting locked out of my house. Two men arrived in an unmarked van with no uniforms or IDs. They looked at the lock and immediately claimed that it will need to be drilled because of the type of lock it is and that this will already be £150. Once destroyed they said that a "high security British standard lock" will be £325. They also billed for the call-out charge of Fantastic Services, which was already charged by that company. They tallied up a total of £748.80 and reassured me that I would be able to get this money back through home insurance. Finally, they charged £784.80 (switching up the numbers of the total).
Looking into this I found out that I have been a victim of what is referred to a a locksmith scam (Google it, it even has a Wikipedia entry describing this situation). We later found out that a replacement lock costs about £70-90 and that drilling the lock without trying alternative ways of opening it and claiming that it's a "high security" lock is a major red flag for a scam. The Master Locksmith's Association also states that you should not ever be billed more than £200-£300 for an emergency locksmith call-out.
While the customer services team was responsive and respectful, there was, at no point, an admission of fault or the fact that this was a scam and I was presented with all sorts of justifications for the price. After a painstaking process taking over a week and more stressful conversations with the gaslighting locksmith company called 24H Locksmith, 158 Uxbridge Road, W13 8SB, ran by a man named Christian Mihai Oltean (Company No. 14972013) that Fantastic subcontracted I ended up getting £224 back. This makes the eventual total £560, wich is less but still a very high price for what the job was and the emotional toll that all this took is not something that this compensates for.
I contacted Fantastic Services because they have high ratings and what happened was exactly what I was trying to avoid. It appears that they do not vet the companies they subcontract and then defending them in the complaint process was extremely disappointing. If they have taken responsibility for their error I may have considered a higher rating but this was beyond nightmarish in the end.
If you ever get locked out of your house take a deep breath, and then go to the Master Locksmith Association’s website and find a provider there that does emergency callouts and will give you an exact quote over the phone.
Thank you for your feedback.
We are quite concerned to hear about your most recent experience.
What you have described is far from the standard we strive to achieve as a customer-oriented company.
Please accept our sincere gratitude for your time, patience, and cooperation throughout the resolution process. Your willingness to provide us with valuable feedback has been instrumental in helping us address the issues you encountered.
It was a pleasure for our customer care team to arrange a 60% refund from the initial price back to your Bank account.
Our team remains at your disposal.
After builders clean
I paid for a 4 hour after builders clean which is charged by the hour. The cleaners arrived, looked round and then went to change their clothes. They didn't return for half an hour. Then after working for 1.5 hours they said they were going for food and didn't return for 50 minutes but said they would make up the time cleaning which they didn't. They ended up working around 3 hours yet when I contacted the office to complain it took days to reply and they didn't want to know.
They track their staff with trackers in the car and as the car was parked outside for 5 hours they believe they were there working all of that time when they were sat in the car for 2 hours.
Awful complaint resolution experience with a pathetic £20 offered in credit.
Thank you for the chance to learn more about your experience and make this right. We acknowledge that the level of service you've experienced does not align with our company's standards. It's clear that the handling of the matter at hand did not meet our intended approach. Thank you for the chance to learn more about your experience and make this right.
Removal and packing service
Superb job, all of our belongings arrived safe and sound at the new house.
It took them longer than expected and the price was slightly increased at the end, but they really worked hard and were gentle with our furniture.
It was a very easy move out.
Customer experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day.
So thank you for your kind words, and we look forward to hearing from you again.
Georgi cleans our windows every month, very pleasant guy. When we switched to regular cleaning, they offered us a very good price. It's a little confusing when I try to reschedule the visits on their app, but they sort it our over the phone if I need help.
Thank you for booking with us and writing such good words.
It is always good to know when you are doing the things right!
Hope you will continue to use our cleaning services in the future.
All the best,
I have been using these guys for years, they are always great. Today they helped me with moving to my new property and the team lived up to the company's name, they were friendly and wearing protective gear and they worked very hard. Fantastic.
Good to hear such positive feedback. Thank you!
We at Fantastic Services are happy to know that we have another satisfied customer.
Thank you once again for using and recommending our services
We are looking forward to serving you again in the future.
i have edited my rating as after first issues i have been contacted and issue sorted.
i had my service upgraded and credits load in my account as apologies.
i had the promess that costumer service will improve as well.
We are truly grateful to see that we managed to sort the matter out and assist in the best way possible for you.
Seeing that after a rough start, we still improved ourselves and turned your experience around is truly astonishing.
We remain at your disposal and we are looking forward to seeing you again in the future.