Harrod Horticultural Reviews
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2 Garden Arches at a cost of £1000+
5 weeks wait for order of 2 garden arches to arrive. (Despite the current difficult circumstances, this is unusual.) After numerous telephone calls, I was eventually notified that it had been dispatched, however, I was not informed of a delivery date. We are all NHS workers so it was fortunate that when they did arrive, someone was in. However, on unpacking the numerous pieces, some of which were not labelled, a number of essential parts were missing. Harrod phone lines had then been switched off due to "high demand" so I could only email them. Then I got an automated email saying they were very busy so they could take 7 working days to reply! So I trawled the internet for an alternative email address, eventually found one and got a reply the same day. Unfortunately the reply just said "they would look into it". What I wanted them to say was that they would send the missing items by next day delivery. Now I have been informed they will arrive "middle of next week". Am I supposed to take the whole week off work to wait in? Needless to say, despite just moving house and needing a lot of gardening items, I won't be ordering from this company again. Avoid at all costs.
Shoddy
Something has gone wrong at Harrod Horticultural. We ordered a set of cloches. The UK Mail delivery driver dropped and broke them in our yard. Harrod sent replacements but the product was poor quality and shoddy. The company arranged for a driver to pick them. This turned out to be the same man who, when I kept him waiting for three minutes went into a fury and threatened to “knock you out.” I invited him to go ahead whereupon he drove off without the package. I reported the matter to Harrod whop said they could do nothing about it. Never again.
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Shoddy
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