I tried out Parcel Hero by chance, I thought how bad can it be?
1st experience: I booked for a printer-required parcel collection not realising that and cancelled upon consulting their FAQ. And went on and booked a no-printer required parcel collection with 1 day apart. Parcel collection date came and I thought Parcel Hero sent the no-printer required parcel collector. I passed the parcel and received a collection receipt. 2 days went by and checked the status of my parcel, it said pre-advised by Parcel Hero. I queried their customer service team and told me that my parcel hasn't been collected. I sent over my parcel collection receipt and told them it has. They went ahead and told me it was the printer-required parcel collector Hermes which collected my parcel. So, Parcel Hero did not cancel my first transaction but took money for the 2nd transaction anyway, which did not come by the way. After back and forth many times, Parcel Hero told me that my parcel has been lost. Imagine my horror!
They told me that they can't do anything for me but to give me a £15 goodwill credit. I lamented but decided to forgive because shit happens.
2nd experience: This was 1 month after the first HORRIBLE and APPALING experience. Booked a no-printer required parcel collection. Stayed home the whole day on the parcel collection day. Guess what? Found out that apparently someone came and collected my parcel but the parcel was not ready. How can this be when I was sitting at home the whole time? The customer service required me to pay for a rebooking fee so it triggers some investigation.
THIS COMPANY IS A JOKE! or a scam or both.
At this point, I'm just really drained from the 100% negative experience. It is just unfortunate that when I decide to give them a second chance, they failed to deliver again. Never have I come across a company that bad at delivering what they are supposed to be good at.