Spotlight: What are our customers saying?
Our parcel was delivered to the Shipito warehouse at the end of May (confirmed by tracking) and a few days later was not on the system. We raised the concern and was asked to provide confirmation d...Read on
I made two different orders with APPLE. I choose the 2 hour delivery. I was tracking both couriers on the Apple website. They arrived at the Oregon warehouse almost in the same time. The packages s...Read on
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Our parcel was delivered to the Shipito warehouse at the end of May (confirmed by tracking) and a few days later was not on the system. We raised the concern and was asked to provide confirmation delivery and address which we did. Then we were asked to provide proof of the actual purchase (red flags raised here, however we provided all information they asked for). Then a week later they advised that they advised that the tracking stated 'refused, returned to sender'. We were confused as to why it was accepted and then returned. We contacted our supplier who advised that the parcel had been returned... however it had been opened, emptied and retaped. The only thing returned to the supplier was an empty container! The item we were waiting on was the only one we could find to complete a vehicle restoration and therefore holds up the entire job! Please learn from our lesson and avoid this thieving company at all costs!!!
I made two different orders with APPLE. I choose the 2 hour delivery. I was tracking both couriers on the Apple website. They arrived at the Oregon warehouse almost in the same time. The packages shown delivered with a 2 minutes difference between them. In 10 minutes I have received an email from Shipito ONLY FOR ONE of the packages. I waited 3 days and the second one was not uploaded into the account.
I contacted their customers service. Of course that is a joke. They don't have a real customer service department. Only a bunch of incompetents that are opening "tickets" with your conversation with them and send it to the warehouse. If you contact them again they will do the same thing and open a new ticket and so on. I now have 5 tickets opened without any replies. They don't have a way of contacting the warehouse and see what exactly is happening. And the most important part is that you can open that kind of ticket directly from your account without their help. So basically they don't really do anything. Is just a cover up for the company to say they offer customer service. And don't bother to try and call, the answering machine will request a code that you will not know and they will not provide one when you ask them about that by chat.
So after opening 5 tickets no one is replying, no one is telling me where is my package. And if I contact the "customer service chat"they will open a new ticket. I suppose someone took my package. I also asked them to check the cameras at the same time the first package was received and they will see what happened. Is that easy.
So you need to imagine how safe your packages are if they disappear and no one cares. I will need to contact Apple and return the first packeting because I don't need the items. Timing is important, but not for them.
And they charge you for this services. But how I could "charge" them because of my lost time? I can't. This is not the only issue I had with them. Many years ago I had other issues and even the owner have the same attitude. They just don't care. I mean....of course the employee will behave like that if the owner of the company is doing this.
I remember that one time I had 5 envelopes there and when they "consolidate" those, they put 5 envelopes in a BOX and charge $100 for that. Really? When you have 5 envelopes you put them in an bigger ENVELOPE. They did that after and I paid $30. Nice job!
But probably most of the other providers are the same. At least they have a better system put in place. I would not work with them. A good company is one that solve issues. They struggle with that from the beggining.
Shipito, if you will take the time to reply to my issue please say what happened and not provide an email address for your clients to send another "ticket".