Are you seeking a reliable mobile phone retailer from whom to purchase a new phone or sim card? Are you hoping to find a company that can deliver this product directly to your house, so that you can select exactly what you want and have it brought to you without having to even leave your home? Then you are in luck! Fonehouse offers you the option of doing just that with their online store for phones and sim cards. Read on to learn more about this company, then check out honest customer reviews to see if their other customers have been impressed with their business and product quality.
About Fonehouse Founded in 1994, Fonehouse is an online and in-store retailer of phones and sim card deals. They have been in the business of selling mobile phones since their earliest days and thus have acquired great knowledge and understanding of the production and retail of these devices. In addition to their busy online store, the brand also has 21 stores throughout the UK, where their customers can be treated to the best personalised customer service.
Check out this Fonehouse trailer to see what this brand has to offer and see some of their customers interacting with their products.
Customer Service: What products are sold by this brand, how can these be found on their website and what additional services do they offer? The Fonehouse website is primarily split into 4 categories, within which customers can either find products or information. Firstly, the Pay Monthly category presents all phones sold by Fonehouse for which customers can purchase a monthly payment contract. Within this category, customers can filter through the available products by selecting their Manufacturer of choice, such as Apple, Samsung, LG, Nokia, Alcatel and Doro. The Sim Free category offers the same brands and presents all the available phones. The Sim Only category presents all sim deals, with information regarindg their contract length time, total minutes, texts, data and extras. These are available from networks of either EE, IQ mobile or Vodafone. Finally, the fourth category specifically features iPhones, such as the iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 6S and iPhone 6, and a category specifically for IQ mobile sims.
Payments can be made using Visa and MasterCard. Customers can also benefit from free delivery on all products.
Customer Reviews: Share your knowledge with other shoppers so that they can benefit off of your wisdom, feedback and advice! Have you ever shopped at Fonehouse? If so, why not take a moment to share your thoughts on this customer experience with us in a customer review! This could include comments regarding the quality of their products, for example did the phone or Sim you bought last long? Or what did you think of the deals that are available, do you think that they have good value for money or are they overpriced? Did you have any particularly positive or negative interactions with the company's customer service team? If you have anything to say regarding these elements, share it all in a customer review to let us and other phone-shoppers know!
What do Fonehouse customers really think of their stores and products? Read and write genuine customer reviews, opinions and feedback all here!
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Yes I do understand that it’s a it confusing! When I ordered for next day it didn’t come and I only recieved order confirmation email I ordered Friday I got it Monday and when I called today costumer service told me ur orderer will arrive between 12:45 and 13:45 and I was waiting and the carrier was at my house door 1 minute early so I was soo impressed am soo happy I got my phone cos the reviews made me very scared that I was scammed too but it wasn’t scam I definitely will recommend them.
I used USwitch to find the best deals. I found an S8 for a good price (£30 pm Unlmtd mins/texts 8GB no upfront cost with EE).
I ordered at 9:00am Friday, 6th April. I got a confirmation email (looks like it was written in notepad) with an order number saying that I would receive an email shortly when it had been dispatched - If I ordered before 7pm, I'd get next day delivery.
Saturday and Sunday passed... No communication from them.
Monday morning: I sent an email asking for an update. I then looked at reviews from other customers and my heart sank - I knew I was in for a rough ride. I called their "Customer Services" number using their 0333 number... I became even more suspicious that a "reputable company" would use this prefix number for their services. Anyway, I sat in their call queue for 45 minutes. I was at position 6 for the entire time. I gave up and left it for the day hoping I'd get a response to my email.
Tuesday: Nothing. No communications. I used their online form to contact them. I send this twice. I decided to call them again. After another 35 minutes of waiting in the queue, I reached position 2 in the queue - the call then cut off!!! So I called again... After another 40 minutes I FINALLY GOT THROUGH. I was advised that the phone was out of stock when I ordered it, but new stock had come in Monday night. The agent PROMISED to take ownership of my order and PROMISED it would be dispatched that day. I was told I would receive confirmation in the form of an email when this had been done.
Wednesday: NOTHING. No comms.... I HAD TO CALL AGAIN. After another lengthily wait I was advised there was an issue with the SIM card from EE - IT HAD AN ERROR when they tried to register it. I LAUGHED AND LAUGHED. After asking if they would call EE that day to resolve the issue, I was told "HOPEFULLY". After thinking about it, all phones and SIM cards are sent factory packed, I became EVEN more suspicious... Anyway, they said they would resolve the issue for me that day and get it sent out that day.
Thursday: NOTHING. I had to call them again... I asked if it's standard procedure to not update their customers with issues with their orders - All I got was "not really" - I cancelled my order. Well, I hope it's cancelled, as it's now been 7 hours since I rang them again and I've not received confirmation that it has been cancelled!!
I went online, got the same deal for an extra 6 p/m via mobiles.co.uk - I received confirmation that my order had been received, 20 minutes later I got another email saying that it been approved and is awaiting dispatch. My phone new phone is now on route and will be here tomorrow (Friday 13th).
Please, save yourself the grief and effort over a few quid a month and go elsewhere. DO NOT USE THIS COMPANY.
IT'S A SCAM. I DOUBT THEY EVER HAD ANY INTENTION OF DELIVERING MY PHONE. AVOID AT ALL COSTS!!!!!!!!!!!!!
FONEHOUSE, If you'd like to reply (though, I doubt you will) my order number was : FH24546 - I WOULD LOVE AN EXPLANATION of your total incompetence.
Seen a good deal on Tech Radar for FoneHouse. Ordered on line at the weekend and Phoned to confirm order and stock levels on the monday. After ignored emails and 5 telephone calls, they were still unable to fulfill the order, the Two day delivery is a joke and they never passed the relevant data on the order form through to Vodaphone or so they claimed. The service was at best unprofessional.