Fonehouse - Overall Rating based on 47 reviews
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iPhone 15
My contract was up on phone and I wanted yellow in the iPhone 15, my usual supplier was out of stock so I went online and came across Fonehouse. I needed my phone the next day due to working 12 hour shifts. I ordered my phone at 7.34am on Monday with the guarantee that it would be next day. I then got an email saying the expected delivery was the 4th of July, I contacted customer services who told me it would 100% be delivered on Tuesday. Got an email confirming this. Tuesday came and I never heard a thing, contacted Fonehouse on live chat and I was told that it was definitely out for delivery and DPD would text/email at 12pm with a time. No email or text came so I went back on online chat and I as told, we can’t do anything for you, give DPD a call yourself …. Excuse me so I’ve to contact your delivery provider and ask them to give me details when I have no tracking number no details nothing. What the ... ! So basically I was lied to on three occasions because I made it clear if I didn’t get it on the Tuesday I would need to cancel and go elsewhere, which obviously they did not want. Horrific customer service. So now I need to pay for another months apple care. I will not be at home till next week so I won’t get my new phone. This will not be delivered and returned to sender and I will be cancelling my deal with Fonehouse.
... update - spoke with Fonehouse who took zero responsibility, said that they do not guarantee next day delivery even though they advertise next day delivery all over their website, even though I was told by three separate advisors it would be delivered next day that they checked and it would be delivered. According to Fonehouse they never “guarantee” it, however they use words like “it will be delivered tomorrow” I have checked and “this is out for delivery tomorrow”. Still nothing from DPD no email or TXT confirmation, so it’s clear that this has not been sent to DPD, struggled to get my proof of live chats however when I provided exact times these magically appeared. Honestly please go elsewhere for your mobile contract unless you want lies ... cover stories.Replacement phone case
I found myself having to get in touch with the customer service team at this shop because my order had gone missing. To my surprise, I was met with a really efficient and friendly service. The chap I spoke to, Antony, really knew his stuff and sorted out my problem swiftly. Not only that, but he was so nice to chat with, which made the whole thing a lot less stressful. I was really impressed with the service I got and will definitely be coming back as a customer in the future.
New phone contract
I was really impressed with Fonehouse and their service. I ordered a new phone contract late one evening, and to my amazement, it arrived the next day by 2pm! The delivery was fast and the whole process went without a hitch. The Fonehouse team sorted everything out for me, from organising my direct debit to seamlessly transferring my number to a new provider.
Quick delivery and great updates
The delivery was really fast and my order arrived in perfect condition. I liked getting updates at every stage, from when I placed the order right up to when it was delivered to my door.
new phone contract
I've got three phone contracts from this place and they always have great deals. The customer service guys are really friendly and helpful. Antony helped me out this time, he was really easy to chat with on the phone and sorted everything out quickly. I would totally recommend this place to everyone.
phone deal
I recently got a new phone deal which seemed great at first. However, I then discovered there was an issue with the screen, and they demanded more money to fix it. It's just not fair or right. I definitely won't be trusting them again.
Cancelled order assistance
I made a mistake and accidently placed an order that I actually needed to cancel. Luckily, Fonehouse has fantastic customer service staff who were able to help me out. When I called, I spoke to a lovely advisor called Joanne, who really went above and beyond to assist me. She made sure my order was cancelled, set a reminder to ensure the package was returned, and made sure I would get a full refund and the contract cancelled. The next day, I called back just to make sure everything was sorted and spoke to another great advisor named Dani who confirmed that everything was taken care of. I am incredibly grateful for their patience, friendliness, and help. They definitely deserve a 5-star rating for their excellent customer service! 🌟
My phone contract purchase
So, yeah, I got my new phone contract and was really looking forward to getting my shiny new phone, you know what I mean? But then when I opened up the package, surprise surprise - no sim card! I mean, seriously, what's the point of having a phone without a sim card, right? So I tried to give them a call, but their phone lines were shut on a Saturday, like, who does that? So I had to resort to using their live chat thing and they were all like, go to the Three shop or give Three a call and wait for a new sim. I mean, come on, I just purchased a phone from you, why should I have to go through all that hassle to get a sim card?
Now I can't even use my new phone and I'm seriously not impressed. I would definitely not recommend them, no way.Mobile phone
I recently bought a new mobile phone from this company and I have to say, I was really impressed with the service I got. The whole process went smoothly, right from the beginning. The website was really easy to use, and I managed to find the best price for the phone I wanted. I placed my order at 8 pm and was surprised to find it at my door by lunchtime the next day. The delivery was really quick and efficient. They also transferred my number over without any problems the following day. The company kept me updated at every stage, which I really liked. All in all, it was a fantastic experience and I couldn't have asked for better service.
Transaction smooth
I recently had a really smooth experience with my transaction. Sending off my phone was made so easy with the quick delivery of packaging. The company's communication was top-notch, they kept me updated every step of the way. I was really impressed with how fast the money was paid into my account after the transaction. I would definitely recommend this service and will be using it again in the future.
Second contract purchase
Kayla over at customer support was really great at sorting out my problem fast and efficiently. Big thanks to Dan from sales, top customer service! This is my second contract with the company, definitely won't be my last because of the amazing customer service I've had.
New phone purchase
I bought a new phone from Fonehouse recently and I have to say, I was really impressed with the service. Ordering it was a breeze and the phone arrived quickly the next day. However, I did have a minor hiccup when trying to register the SIM card. Luckily, when I rang up Fonehouse, I got through to a lovely lady called Kayla who sorted out the issue in no time. She was so nice, so professional, and clearly knew her stuff. All in all, I would definitely recommend Fonehouse to anyone looking for a new phone.
didnt as they wont stop calling and harrassing
Constantly calling me off different numbers. They do not adhere to the data protection act of 2018 -I have asked numerous times to delete my details and they still call each day trying to sell me a phone, spoke to a manager who hung up on me. called them to make a complaint and got hung up on too. Joke of a company- DO NOT TRUST THE WITH YOUR DATA!
New phone
Kayla was absolutely amazing! She was so helpful and made everything so easy. She answered all of my questions and sorted everything out quickly. I'm really looking forward to getting my hands on my new phone! Thank you so much, Kayla!
Phone pre-order, wrong color, chat with Molly
I ordered a phone in advance, but it arrived in the wrong colour. The next day, I had a chat with Molly and she sorted it out for me. Now I'm getting the correct colour and still getting my free gift! The service was really speedy and excellent.
Quick and easy phone upgrade
They gave me a call to suggest an upgrade, which was a bit irritating, but once I agreed, getting a new phone was quick and easy. I would definitely recommend them for this reason.
Phone purchase, Blue Light Card discount
I recently bought a new phone from this retailer and used my Blue Light Card to get a discount. The website was really easy to use, so I found the phone I wanted quickly. When I needed to make some changes to my order, Joanne from the after-sales team was amazing. She sorted everything out for me fast and made sure I got exactly what I wanted. I'm really happy with how everything went and I'll definitely be telling my friends to check out this retailer in the future.
Multiple phone cases purchased
I wanted a phone case from your website, but when I checked my bank statement, I saw I had been charged for more than one. This was annoying and confusing because my email confirmation only showed one case. Thankfully, the customer service person I spoke to sorted it out quickly and said they would refund me for the extra cases. They assured me the money would be back in my account in a few days. Their professional and friendly help made me feel much better about the whole situation and made me trust your company again.
Smartphone upgrade
I've been a loyal customer for quite a few years now and I have to say, I'm really impressed with the service this company provides. The deals they offer are always really good and the delivery is super quick. I recently upgraded my smartphone through them and it was so easy and stress-free. I'll definitely be coming back for more purchases in the future and would absolutely recommend this company to anyone else.
Mobile phone purchase
I have to say, dealing with Joshua was a really nice surprise. He knew his stuff and was straight with me, giving me info that helped me make the right choice with my purchase. It was clear he cared about finding the best option for me, instead of just pushing for a sale.
Review with most votes
Excellent service
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