Metrofone34 reviews
This score is based on 34 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Upgraded my wife's phone
I found a great deal on my wife's new phone online. They had loads of options to choose from and it arrived super quickly on Monday after ordering it on Saturday. I simply had to put in the sim card and boom, new phone for the wife! I'll definitely be returning in a month or two to get one for my daughter too!
Quick delivery, great price
I was really pleased with how fast my new phone arrived - ordered it one day and it arrived the next! Everything went really smoothly too, no issues at all. The price was spot on as well, got a really good bargain. I'd definitely recommend this service to anyone in need of a new phone.
Phone for partner
Thank you so much for taking good care of me! I can't fault my experience with your company at all, it's been really positive. I was looking to buy a phone as a gift for my partner, and I'll definitely be coming back as a customer because my experience was just so good.
PAC code transfer, competitive cost, fast delivery, satisfied customer
I was really happy with how easy it was to transfer my PAC code when I signed up for my contract online. It saved me a load of bother and time, which I was really grateful for. The price of the contract was actually really good value compared to others, and I felt like I was getting my money's worth. Also, my new device arrived super quickly, which was a nice surprise. All in all, I'm really pleased with the service and would definitely suggest it to others.
Mobile phone
I was really happy with the service I got from this company. Ordering was a breeze and I liked how quickly they responded to my application. Even though my credit wasn't perfect, they still accepted me for the phone contract I wanted, which was a weight off my shoulders. It's nice to see they're willing to give people a chance. All in all, I had a good time dealing with this company and would definitely tell others to check them out.
POOR SERVICE
Ordered a phone in October we are now at the end of November and I'm paying for a contract that this company say I can't get out of, and STILL NO PHONE.
Sent the phone back within 1 day of opening it well within my 14 day cooling off period. The then had a scratch on it which did not happen whilst in my possession. Then waiting for the phone to be sent back to me I think I have spoken to just about every person that works their and have to explain to whole situation yet again promise after promise waited in all day Saturday for the delivery and no delivery phoned Monday 49 minutes on hold promised to send the phone out and I will pick it up from the depot.
Wednesday still no phone called yet another 40 minutes I can't speak to a manager because they are all busy the girl promises to call me back with an answer as on her screen it states I signed for the phone on the 2nd November which I did but the phone has since been returned same rigmarole yet again. Phoned numerous times today and now get cut off fuming trading standards I think is my next move and to the companies which are allowing them to use their namesfalse advertising
i ordered a shiny new huawei mate 20 pro with 2 free gifts of a smart gt watch and a wireless charger through metrofone with next day delivery. the phone took 2 weeks to arrive and the gifts didnt come. i checked with metrofone only to be told i didnt meet the requirements for the free gifts even though they did not say at time of ordering
Managed to cancel
I have managed to get hold of Jordan....She was very professional and helpful and has cancelled my order....
I have received my cancellation e mail and so I am very happyI have asked to Cancel
I ordered yesterday and I am in the process of trying to Cancel today....I am still waiting to get a response from 3 e mails I have sent...
bad delivery
ordered phone 2 days ago in next day still waiting
WHAT A SHAMBLES
This company really needs to up their game.
I tried to order a phone on line. after completing all the requested details, a message appeared telling me that there was a problem with some of the information I had provided and the I should contact Metrofone to sort it out.
Waited about 10 minutes to speak to customer service and spoke to a nice lady who told me she would transfer me to a Sales Advisor. Waited in a queue for an advisor. Slowly went from 4 in queue to number 1 the went back to number 6. hung up and called back. this time I selected the orders option and was connected to a lady called Becky who listened to my problem and offered to take another order from me bur was unable to tell me if my on line order had been processed. I agreed that she should take my order and that I would cancel the on line one,
Becky took details of my requirements and said that she would check stock of the phone I wanted. After about a minute she came back to me and said that they had no stock of the phone.
Metrofone are clearly advertising items that they do not have and their service is abysmal.
WHAT A SHAMBLES.Great!
Brook my phone. Ordered a new one here. Next day delivery, ready to go again. Good experience.
Are they a scam they took 2.90 and im worried if they dont send my phone atre they goong to use detals
Very Poor Customer Service
Next day delivery has not happend, have rang twice asking that they ring me back, and also emails have been sent. Very poor !
best deals ever
i recently bought iPhone from here and that was one of the best deal i can ever get. iPhones are expensive and its very important to understand all terms and condition before buying from an online shop. MetroFone is the coolest website i ever cam across.they have lots of options, deals and also give hundred percent trust on their each and every product which is really good.
I think this website may be a scam. They cancelled my order and told me to send them copies of bank statements, utility bills and Passport ID and are now not responding to my calls or emails. They've had me waiting a week now without letting me know what's happening despite being told they are pushing my order through. Complete waste of time and now I have to start over again and look elsewhere.
They then contacted me after this review to make it look like they were dealing with the issue and told me I would get a confirmation of the order in 15 minutes. I Then had to ring again 1 hour later as I still had no confirmation, at which point I was assured it was happening "right now" and that I would recieve my phone the next day. The next morning still no confirmation so I rang up again, to be told I had to ring their other number and place a new order. I was assured this had all gone through fine, until a few hours later I recieved another email telling me the order had been cancelled again. This is by far the worst company I have ever dealt with. All they have done is got me to provide all of my bank details and credit information whilst giving me no phone and wasting my time for a week! Clearly a scam!
About Metrofone
Are you looking to buy a new mobile phone and struggling to decide on a brand, model or source? Metrofone is an online company with one of the widest ranges of products, allowing you to easily and quickly assess all the available options, make your choice and order your phone all in one smooth experience. Read on to hear how Metrofone can help you out and see what other customers have thought of their product.
About Metrofone
Metrofone is a mobile phone business that provides the lastest mobile phone models and a broad variety of contracts, including sim- only. First established in 1991, Metrofone has three primary aims in the services that they offer. Firstly they try to provide the consumer with as great and high quality as possible. Furthermore, they aim to create the most efficient and easy to use website that allows their customers to benefit from all aspects of their business. Metrofone puts a great emphasis on ensuring their customers with the best and most welcoming customer service through both email and phone in the case of required assistance for any order. Whilst bringing to its audience as many great deals as possible, the company aims to maintain its manageable size so as to continue their personal customer experience.
Metrofone's Customer Services and products
The Metrofone website operates five central modes of business. Firstly, they offer phones with sim deals that require the customer to pay monthly. Within this category, the available mobile phone brands are Samsung, LG, Sony, Alcatel and Doro. The second category of choice offers solely iPhones but with Sim, contracts included, with the cellular data capacity and texting and calling ability dependent on the price. The iPhone models that you can find are the iPhone 11 and 11 plus with data capacities ranging from 64GB to 256GB, as well as the iPhone 6s and 6s plus with either 32GB or 128GB and other models too. The third mode of business provides customers with phone upgrades with the promise of upgrading to the latest model with free next day delivery.
The fourth category offers the same phone models as the first but with the difference that the phones come without a Sim card. Finally, the last option is to only buy a Sim. The deals on offer are from the companies, EE, 3 and IQ Mobile.
Deliveries are carried out using Royal Mail and thus can only be delivered throughout the United Kingdom. Returns can be made as long as they are done so within 14 days of purchase. Metrofone does not provide insurance for any of the products that they sell and payment can be made using Visa and Mastercard credit cards. You might want to look at other reviews or other companes if you can't pay with these payment methods.
Complaints, Compliments and Tips of use for Metrofone
Tell us about your experience with Metrofone by leaving a customer review to inform other potential buyers of the site's strengths and weaknesses. What did you think of the product range, did they have something to suit your requirements? How did you find the order and delivery process, was it punctual? How easy was it to navigate the site? Would you recommend Metrofone to a friend?
What do Metrofone's customers think of their services? And have you checked out similar companies like Mobile Phones Direct? Read, compare and write customer reviews about their product ranges, price deals and customer service on BritainReviews to make the best informed decisions!
Key points to consider when choosing a telecom provider
There are currently so many companies offering telecom services and so many marketing techniques to catch hold of new customers, which makes it harder to see through the many offers and decide which provider to choose. The most relevant thing to keep in mind is that the provider should be a company that aligns best with your needs. Here are three basic qualities to look for when choosing a service provider:
Network reliability - check that the network is a fully converged one with a consolidated infrastructure that includes IP, Ethernet and optical technologies. Network convergence includes the coexistence of video, voice and data communication. Also, security and stability is a main concern, so always check that the network has all the needed protection to prevent service attacks, that it has the ability to restore their services fast with minimum or no impact to your activity and that the systems are constantly updated to offer the latest technology so it avoids performance issues and won’t stall the growth of your business.
Offers and support - check what products and services are provided by the company that best suit your needs. Telecom providers should offer a good amount of customization and options for their products and services that adapt to your specific needs. Some of us need more data, some need more voice, some need faster internet, etc. Make sure you are choosing the best option depending on your activity and that these options also don’t come with unnecessary burdens of services and expenses that you aren’t interested in.
Customer support - make sure they have quality customer support. There are so many occasions in which a client doesn’t get offered the best products or the assistance they need just because the company doesn’t consider the importance of keeping their clients happy and helping them when in need. Customer support should be effective, treat you with respect and have communication skills. This is essential to make sure your experience with your provider turns out to be a positive one.
Considering these main points should help you decide the right telecom provider for your home or business. Another great way to help you decide your network provider is to read customer reviews about these companies. Here are some telecom services that you may want to look into:
- Mobiles.co.uk
- 1pMobile
- TalkMobile
Bonus!
📊 How did Metrofone shine for you?
Contact Information
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre,
RG12 1NF BRACKNELL
United Kingdom
Categories Metrofone
Telecom | Mobile and Telephone Reviews & Experiences
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Last update: November 2025
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Review with most votes
best deals ever
i recently bought iPhone from here and that was one of the best deal i can ever get. iPhones are expensive and its very important to understand all terms and condition before bu... Read onBy: Flynn