VOXI - Overall Rating based on 29 reviews
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Mobile phone plan rewards
I've had a pretty rubbish experience with a mobile phone company's rewards scheme. They were offering great rewards for new and current customers signing up for certain plans. I got some family members to sign up for these plans, but none of us got the full rewards we were promised. Even though we followed all the rules, we didn't get what we were owed. When I tried to sort it out through their webchat, the agents weren't very helpful and gave me conflicting information. The whole situation was annoying and disappointing because they weren't clear or consistent in their communication. I'm thinking about getting advice from regulators or legal professionals to deal with this issue.
Free promo, sim card, activation issues
I was really looking forward to getting a free promo code for a sim card from VOXI as a customer. However, trying to activate it was a nightmare. I picked my plan, put in the promo code, and gave my bank details, but then I got an error message. Even though I got an email saying I was all sorted, my sim card wasn't working. I tried to activate it again, the promo code went through but still nothing happened with the sim card. It was such a hassle and waste of time, and I was so let down by the whole thing.
Overcharged monthly payments
This company has been taking an extra £10 from me every month without asking me. They won't stop or give me my money back, saying I have another account that I don't have. The customer service wasn't helpful at all and the signal is really bad.
Refund process frustration
My attempt to get a refund for a phone I returned in early April has been so frustrating. I've had three long online chats with customer support and even a phone call, but still no refund. The company's customer service is really poor, and I won't be using them again. I've decided to cancel my monthly pay SIM because I can't trust them anymore.
Cool phone plans
The phone plans are really great, you can switch them up whenever you fancy and there are even some cool perks each month. I'm so pleased with the price and the features on every plan, there's definitely something for everyone.
Sim only
Awful and lies.
Offer £30 when signing up via link, then dont honour after 3 months.
Sent me £10 and a link that did not work but said they cant send anymore and that they dont send Amazon vouchers!
Took 2 1/2 hours and still got nowhere after each rep told different lies and when called out on it just transferred me to someone else.
Already got my PAC, signal wasnt great and without the redemption bonus there is nothing they do I cant get anywhere else.Data sim
Don’t understand the positive comments, their customer service skills are terrible. I used the service for a few months without issue but when a whole months data disappeared in less than 2 hours they didn’t want to know, just kept sending me generic copy and paste responses ????
Sim only deal
A great network. I moved from GiffGaff because they offer a huge amount of data for a great price and because my signal used to be unreliable. Voxi's coverage seems to be more consistent as I don't experience grey areas when travelling on trains etc anymore.
The customer service team has been fine for me, I've only messaged them once but they gave a quick and helpful response. It was fairly simple to activate the sim and move over my number.
Roaming also works smoothly - I've used it in Spain recently and my 4G was working as normal from the moment I landed, and at no extra cost.
I was able to use a friend's invite link to join so got a £10 Amazon gift card a month later. If you're thinking of joining, feel free to use my link below to order a sim and you'll get one too.
referme.to/1313fxoIf you preffer contact me through my business whatsapp +351 910 129 933
Endless calling
This type of options are very common these days Some additional features they have ,pairing friends and getting benefits , keep customer intact.
I am using their monthly pack for last 3 years..
I consider it free.
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Endless calling
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