VOXI42 reviews
This score is based on 42 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Ordered phone, didn't receive it
I ordered a phone, but DPD couldn't deliver it, and now I'm down by £395.20. The customer service team hasn't really been helpful, and I'm still waiting to get my money back. It's turning into a total nightmare!
Recent SIM purchase
I bought a SIM card not long ago, but I had to get another one for when I go to New Zealand because the prices are really high and I don't want to solely rely on WiFi. I think there should be better choices available for using your phone abroad.
Strong signal, great packages, occasional website issues
The network signal is usually really strong because it uses a popular provider. The packages they have are brilliant and don't cost too much, which is great for people who want good value. I've had a good time with VOXI and would suggest it to others. But, I've had a problem with not having an app and sometimes the website is down. Even though the website downtime doesn't last long, it's annoying when I'm trying to sort out my account or find information. On the bright side, the VOXI drops thing is really good – you can get a free gift every month.
Signal issue for two weeks
This network is a complete nightmare. I've had signal problems for two weeks and they can't seem to sort it out. When I reported it, the response I got was terrible. When I asked how long it would take to fix, all they said was the team is working on it. It's been two weeks and still no signal or network. I wouldn't advise anyone to use this network.
Faulty phone
My phone stopped working, so I had to return it. But now Voxi hasn't refunded my money, and my bank is getting really annoyed.
Roaming charges in Europe
I was really let down when I found out that Voxi had started making me pay extra for using my phone in Europe without giving me a heads-up beforehand. It was a right pain and got me thinking about whether I should stick with them or not. I think it's important for companies to be upfront about any changes to their rules that might impact their customers.
phone service
As a customer of this phone service, I've found their prices to be really competitive. Being able to switch tariffs easily to fit my needs has been so handy. And not having to pay a fixed fee each month is a big bonus if you're trying to save on your phone bill. All in all, I'm happy with the service I've received.
Internet coverage issue
I've been really let down by the internet service I've been getting lately. It's been down completely for the last three weekends, leaving me with no connection at all. It's especially frustrating because I'm based in Bournemouth, and this kind of unreliable service just isn't on. I really need this sorted out as soon as possible.
Affordable phone service
This company has honestly been a godsend for me. I was really struggling with another provider that was just bleeding me dry and making my life a misery. So, I decided to make the switch to this service and I haven't regretted it one bit. The quality of service is top-notch, maybe even better, and the prices are so much lower than what I was shelling out before. It's really incredible and I definitely see myself sticking with them for a good while, as long as they keep this up.
Sign-up Troubles
I've tried so many times to sign up for a plan, but the website keeps crashing on the final page. I've also tried reaching out to customer service through chat numerous times, but all I got were automated responses from a useless bot that couldn't understand my problem. It has been a really frustrating experience overall.
Renewed internet service
I was really let down by the service I received. I renewed my internet and then had no connection for a whole day. It was really annoying because I couldn't work or communicate properly. Even though I contacted customer service, the problem wasn't fixed quickly and caused me a lot of inconvenience.
SIM-only plan
I got this SIM-only plan from the service provider and it was a good deal. Their customer service team was really helpful on chat, sorting out any problems that came up. The only downside was I had to buy a £10 add-on to use data when abroad.
Roaming plan
I had a really annoying time dealing with this company when I tried to buy a roaming plan. Even though they're an online-only service, their website went down for maintenance in the middle of the night, which was a major hassle. I had to get the plan last minute because they said it would kick in straight away, but I couldn't because the website was down. I couldn't even get hold of customer service, so I was left high and dry with no roaming for my upcoming flight. They definitely need to do a better job of letting people know about their maintenance schedules to stop things like this happening.
Hotspot issue with laptop
My hotspot on my laptop just stopped working out of nowhere. I was told it could be my phone causing the problem, but my other sim worked perfectly fine. I've been passed around to so many agents over the last three weeks, but still, no one could figure out how to fix the issue. They just kept repeating the same questions again and again. And can you believe, they didn't even offer to compensate me for all the trouble!
Mobile phone plan rewards
I've had a pretty rubbish experience with a mobile phone company's rewards scheme. They were offering great rewards for new and current customers signing up for certain plans. I got some family members to sign up for these plans, but none of us got the full rewards we were promised. Even though we followed all the rules, we didn't get what we were owed. When I tried to sort it out through their webchat, the agents weren't very helpful and gave me conflicting information. The whole situation was annoying and disappointing because they weren't clear or consistent in their communication. I'm thinking about getting advice from regulators or legal professionals to deal with this issue.
Free promo, sim card, activation issues
I was really looking forward to getting a free promo code for a sim card from VOXI as a customer. However, trying to activate it was a nightmare. I picked my plan, put in the promo code, and gave my bank details, but then I got an error message. Even though I got an email saying I was all sorted, my sim card wasn't working. I tried to activate it again, the promo code went through but still nothing happened with the sim card. It was such a hassle and waste of time, and I was so let down by the whole thing.
Overcharged monthly payments
This company has been taking an extra £10 from me every month without asking me. They won't stop or give me my money back, saying I have another account that I don't have. The customer service wasn't helpful at all and the signal is really bad.
Refund process frustration
My attempt to get a refund for a phone I returned in early April has been so frustrating. I've had three long online chats with customer support and even a phone call, but still no refund. The company's customer service is really poor, and I won't be using them again. I've decided to cancel my monthly pay SIM because I can't trust them anymore.
Cool phone plans
The phone plans are really great, you can switch them up whenever you fancy and there are even some cool perks each month. I'm so pleased with the price and the features on every plan, there's definitely something for everyone.
Sim only
Awful and lies.
Offer £30 when signing up via link, then dont honour after 3 months.
Sent me £10 and a link that did not work but said they cant send anymore and that they dont send Amazon vouchers!
Took 2 1/2 hours and still got nowhere after each rep told different lies and when called out on it just transferred me to someone else.
Already got my PAC, signal wasnt great and without the redemption bonus there is nothing they do I cant get anywhere else.
About VOXI
VOXI is a UK-based mobile virtual network operator (MVNO) owned by Vodafone. Launched in 2017, VOXI primarily targets the youth demographic, offering flexible and affordable mobile plans designed to cater to the digital lifestyle. The company's plans feature unlimited use of popular social media and video apps without consuming data allowances, providing a unique selling proposition in the competitive mobile telecommunications market. VOXI operates on Vodafone's reliable network, ensuring wide coverage and high-quality service.
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Telecom | Mobile and Telephone Reviews & Experiences
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Last update: January 2026
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