Lebara Mobile

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Lebara Mobile

20% Would buy here again

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Spotlight: What are our customers saying?

B
Billy
Nothing very special.. One quality is offers along with few sim cards are super as it is owned by Lebara I am using yearly calling offer,data and sometimes international calls. When expenses ca...Read on
D
Denise Miller
Cannot send or receive texts, or receive phone calls. Every time I call Lebara they say it will be sorted in 48 hours, it never is. Every so often, apparently at random, they send me an email telli...Read on
J
Jayne
Purchased the Lebara SIM in error as hadn't realised it was a top-up SIM. Mehula dealt with my call requesting cancellation of the order and refund quickly, efficiently and courteously. Read on
T
Tony
Just go elsewhere if you want to keep sain. They look good in advertising but they are terrible at organising and sorting a problem, all they seem to do is make things worse. They listen and are ve...Read on
L
Latotparc
Don't be fooled by the good offers if you get a problem they are useless. They will argue with you, talk to you like an idiot and then blame you because their systems don't work. I can only assume ...Read on

All reviews (10)

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    Would buy here again
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    Offers are great

    Nothing very special..
    One quality is offers along with few sim cards are super as it is owned by Lebara
    I am using yearly calling offer,data and sometimes international calls.
    When expenses calculated,I found it very special.
    For this you have to check it yourself.

    All sounds good if you do not need them. Great looking website, they say all. the right words, until it goes wrong, then God help you. Went online ordered a SIm card paid half the money as the first months cost? Then it took me to where it said I must top up, oh I thought the half-price was, paid. Must be me so paid again my top up of £5 and then in a loop to where it. said my balance was NIL, paid now three £5 and £2.50 plus (no idea why. £1.95) received 3 Sim's and the phone was working "even with my old number" Looked at the bank account and saw the error phoned Lebara, a really helpful guy said he could see the problem and he would refund £10 (I had not got the energy to ask about the £15 I should have returned. After a few days, the phone said I had run out of credit and I should top up. Even though I paid "dearly for the month". By now steam was coming from me. Needed Valium to say the least. A few days later text chated and the response was oh I see the problem I will refund the other £5. Then as soon as he did this the account said I had to TOP UP as I was down to £3. And to make it worse they had somehow switched off the Auto top-up that I had set up! This company is one of the "worst I have ever dealt with" Go to ANY others but not them unless you tick every box and NEVER need to contact them. Or just don't use a phone. Anything is better than Lebara. Out of 10 is there less than 0?


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    Lebara SIM only

    Cannot send or receive texts, or receive phone calls. Every time I call Lebara they say it will be sorted in 48 hours, it never is. Every so often, apparently at random, they send me an email telling me the issue has been resolved; probably just to wind me up.


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    Lebara SIM

    Purchased the Lebara SIM in error as hadn't realised it was a top-up SIM. Mehula dealt with my call requesting cancellation of the order and refund quickly, efficiently and courteously.


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    Lebara Sim only £5 a month

    Just go elsewhere if you want to keep sain. They look good in advertising but they are terrible at organising and sorting a problem, all they seem to do is make things worse. They listen and are very polite and then it STOPS. 0 out of ten.


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    SIM Only 30 day contract

    Don't be fooled by the good offers if you get a problem they are useless. They will argue with you, talk to you like an idiot and then blame you because their systems don't work. I can only assume they have employed a reputation company to boost their review scores, check how many people that have given 5 stars have only done a single review.

    Save yourself a lot of grief and stay clear of this company - you have been warned.


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    Sim deal

    Cheap for a reason. Cant access internet at all at back of my flat. I was under the impression that they used the Vo dafojPointless,


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    Lebara SIM only Plans

    Data services are terrible..............very slow and suddenly go off for days without notice. Poor customer service. They do no work on weekends and no empathy is shown, nor any remorse felt for the several losses they have caused me at work!
    Will never patronise their services again!!


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    SIM DEAL

    Joined LEBARA, received SIM, activated SIM, requested number transfer, Tranfer accepted and received date of transfer. Transfer never happen, LEBARA SIM no longer works. Phoned LEBARA, eventually got to speak to an operator, could not understand her English so eventually got through that and cancelled any agreement, then had difficulty getting through to the operator that I would like written conformation that my contract was cancelled and I will receive a refund, operator sent me an email but neither cancelled or refund was mentioned? Nightmare !!!!


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    Network

    LEBARA HAVE to be the WORST USELESS PATHETIC network I have ever had the MISFORTUNE to use . Last weekend they left us
    A WHOLE 4 DAYS WITHOUT ANY SERVICE AT ALL..They NEVER APOLOGIZE,THEY NEVER EXPLAINED SOD ALL . Then today they come.up with this guess your age crap to be able to access some sites. Typical LEBARA> IT DOES NOT EVEN WORK.
    THEY REALLY ARE THE BIGGEST BUNCH OF COWBOYS WHEN IT COMES TO MOBILE SERVICE PROVIDERS.
    DO NOT EVER WASTE YOUR TIME WITH THIS PATHETIC AMATEUR NETWORK THAT BARELY WORKS 10% OF THE TIME .
    ON TOP OF ALL THAT , THEY "STEAL" YOUR CREDIT AND CON YOU INTO BELIEVING YOU USED 10 GB IN 3 DAYS.
    BEWARE EVERYONE !!!
    THEY NEED TO TOP THEMSELVES!!!


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    Very disappointed

    Calls and data nothing is working from lebara for the past 3 days. No information provided by the vendor, I was in emergency and could not call or message or email or WhatsApp anyone for help. Very very disappointed wit the service and this is still it’ll not working


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Lebara Mobile

A mobile phone is one of the most important devices to have with you. You can use it to call a friend or family member, check your email, browse the internet and more. But first, you will need a proper telecom provider to provide you with telecom services. So where can you go? One of the companies that offer mobile phone services is Lebara Mobile. But what kind of telecom provider is this? How clear will their phone reception be? Will they make sure you are available everywhere and anywhere? And what kind of customer service will they provide if you have some kind of problem or complaint? The best way to find that out is by reading reviews left by real customers of Lebara Mobile. Their opinions, experiences and other comments can help you to investigate what being subscribed to Lebara Mobile entails. That way, you can make your own informed decision to choose Lebara Mobile or go to some other provider.

About Lebara Mobile
Lebara Mobile is a company that offers telecom services. The company was founded in 2001. They focus mainly on mobile phone services. They offer a SIM card that fits all mobile phones because it consists of three parts. So no matter what size of SIM card you need, there is always one of the three options that will fit. With their SIM card, you are given free calls and texts to friends and family members that are also connected to the UK Lebara network. Besides UK calls, they also offer cheap international phone calls. There are a couple of plans that you can choose. Their all-in-one plans offer you internet data MB’s, international phone calls and national phone calls. If you mainly call to people overseas, you might benefit from their international plans. If you’re mainly interested in (unlimited) UK calling minutes, their national plans might be for you. If you already have a mobile phone, you can choose their SIM Only plan. And there are data plans for people who mainly use their phone for mobile internet. Lebara also offers Lebara Money, a site for transferring money.

Services of Lebara Mobile
 You can order a free SIM card via their website. Lebara Mobile will send the SIM card right to your home. All you have to do is to put it in your mobile phone and subscribe to one of their plans. There is a customer service that can help you out if you run into some problems or complaints. Also, take a look at these reviews or this page if you're looking for a mobile phone for your sim only plan. 

Complaints, Compliments, and Tips for Lebara Mobile
Are you already subscribed to Lebara Mobile? If so, we would love to hear what you think about their services. How easy was it to order a SIM card? Did it take long for their delivery service to send the card to your home? Are you satisfied with the plans they offer? And what kind of customer service have they provided for you in case of a complaint? Write a review and tell us all about your opinion on Lebara Mobile.

Are the plans from Lebara Mobile the best plans available? Read customer reviews about this telecom provider and its mobile phone plans and services.

Key points to consider when choosing a telecom provider

There are currently so many companies offering telecom services and so many marketing techniques to catch hold of new customers, which makes it harder to see through the many offers and decide which provider to choose. The most relevant thing to keep in mind is that the provider should be a company that aligns best with your needs. Here are three basic qualities to look for when choosing a service provider:

Network reliability - check that the network is a fully converged one with a consolidated infrastructure that includes IP, Ethernet and optical technologies. Network convergence includes the coexistence of video, voice and data communication. Also, security and stability is a main concern, so always check that the network has all the needed protection to prevent service attacks, that it has the ability to restore their services fast with minimum or no impact to your activity and that the systems are constantly updated to offer the latest technology so it avoids performance issues and won’t stall the growth of your business. 

Offers and support -  check what products and services are provided by the company that best suit your needs. Telecom providers should offer a good amount of customization and options for their products and services that adapt to your specific needs. Some of us need more data, some need more voice, some need faster internet, etc. Make sure you are choosing the best option depending on your activity and that these options also don’t come with unnecessary burdens of services and expenses that you aren’t interested in. 

Customer support - make sure they have quality customer support. There are so many occasions in which a client doesn’t get offered the best products or the assistance they need just because the company doesn’t consider the importance of keeping their clients happy and helping them when in need. Customer support should be effective, treat you with respect and have communication skills. This is essential to make sure your experience with your provider turns out to be a positive one. 

Considering these main points should help you decide the right telecom provider for your home or business. Another great way to help you decide your network provider is to read customer reviews about these companies. Here are some telecom services that you may want to look into: