Lebara Mobile - Overall Rating based on 28 reviews
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Mobile plan purchase
This phone company is absolutely terrible. They never reply to emails, and because I'm deaf, I can't even ring them up. I cancelled my internet plan, but they're still taking money from me even though I stopped using their SIM card ages ago. They're a dreadful company, don't go near them if you can help it.
New SIM card delay
I've been waiting for more than a month to get my two new SIM cards after moving my numbers from a different company. The numbers have moved but I've had to buy prepaid cards to make calls. Every time I phone up, they promise to send new ones but they still haven't arrived. I'm not happy at all with this poor customer service. I wouldn't rate them very highly.
MSE voucher offer for £40
I received this voucher from MSE for my brother Finn, yeah? When I tried to use it, the email wouldn't open! I called customer service, and they said "sorry, can't help you, it's outsourced to a cloud company." What does that even mean? I told MSE about it because they are total con artists! Also, the service doesn't work abroad and the coverage is terrible.
Data strength issues
I posted a review on that other website because everyone else seems to be raving about it, but I've been having a nightmare with my data signal. It's absolutely terrible! The initial setup was a breeze, but what's the point if I can't even upload a short video without waiting for ages? And let me tell you, the signal drops out completely at random times. It's so annoying! All these networks make big promises but end up delivering a disappointing experience. I just want to be able to use my phone without getting frustrated. Giffgaff is no better, so now I'm at a loss for where to go next!
Slow porting process
It's been an absolute nightmare dealing with this company. I've been waiting for a whole four weeks for my phone to be switched over to their network, and I still can't receive any calls or messages. I've tried getting in touch with their customer service team countless times, but all they do is make empty promises that it will be sorted out soon. After getting really frustrated with the lack of progress, I even went as far as to email the CEO, and only then did I finally get an apology. This company is all talk and no action when it comes to actually fixing customer problems. If you ask me, my advice would be to steer well clear of them.
EU roaming service
I signed up for the EU roaming service, but it's never actually worked. Even though customer service said my settings were right, it still doesn't work. The customer service is absolutely terrible - they can't seem to figure out or solve the problems. It's frustrating to keep paying for a service that I never actually get to use.
SIM card purchase for mobile phone
I bought a SIM card for my phone not long ago and it didn't go well with the customer service. The online chat people said they'd do things but they didn't, and they just ignored my emails. It's really disappointing and not right that they don't keep in touch and sort out problems. I tried to make things better by sending a complaint, but it's been two weeks now and I've heard nothing back. It's not good at all that they're not taking responsibility and not dealing with our problems properly. It's worrying that they're not interested in sorting things out and just avoiding complaints.
Bought sim card and topped up for international calls
I purchased a sim card for just one pound and then topped it up with ten pounds for making international calls. I ended up only using it twice before I couldn't make any more calls. The deal had promised me 100 international minutes, so you can imagine my surprise. But when I tried to get a refund, they simply ignored me and even hung up on me. The service they provide is truly terrible, I definitely wouldn't suggest it to anyone. What an absolute waste of money!
SIM card for mobile phone
As a customer of this company, I feel really let down by the service I've been getting. I've spoken to the customer support team multiple times about my WiFi calling issue, and even though they promised to fix it, nothing has been done. I've been in touch with them every day for a week now and the problem still hasn't been resolved. It's just so frustrating that they haven't followed through on their promises and dealt with my concerns quickly. I expected better from a company with such a good reputation.
EU roaming nightmare
Roaming in the EU with this company is an absolute nightmare! They promised it would work smoothly, but it never does. Their customer service is a joke - they never return calls and make you wait on hold forever. The three of us tried to get it to work in two EU countries, spending hours on the phone with no luck. Their service is just terrible, and their adverts are totally misleading. We switched to a different provider and couldn't be more pleased!
Data connection
I recently got a data plan from this service provider, and I have to say I'm really let down with the data connection. For the last two weeks in Hull, I've been facing weak data connection. Even after trying numerous times to fix it, the issue still remains. It's been a real hassle because I use my data a lot for work and personal stuff. I really hope they sort this out soon because it's not right for a service provider to have such rubbish connectivity.
Transferring to new mobile network
I've recently switched to a new mobile network and it was a really smooth process. The SIM card arrived quickly and their website was really helpful in guiding me through transferring my number. I just followed the instructions, entered my PAC code and temporary number, and picked a date for the switch. I double-checked my mobile data settings like they suggested, and before I knew it, I was all set up on the new network.
Roaming issues
I had some trouble with roaming, just like everyone else. The compensation they offered was absolutely pointless, all I want is a refund for the service that wasn't what they promised. Even though they told me to get in touch with them directly, I bet their customer service won't be able to call me because their sim card is blocking them. Dealing with such bad service is really annoying.
New promotional plan purchase
This company is really terrible in the way they do business. I just bought a new promotion plan and wanted to change my current number over to it. But instead of letting me do that, they tried to make me stay on my old plan just to make more money. Their methods are really deceptive, and they even fooled me into topping up my balance, only to realise that the top-up is only worth half of a regular plan renewal. This kind of dishonesty is just shocking, and I recommend anyone thinking about using this company to choose a different carrier.
My recent mobile plan purchase
I'm not too happy with the mobile plan I got from this provider. They said it uses a certain network, but I keep getting stuck with slow 2G data. Even when I try to pick the network I want, it keeps going back to rubbish 2G when I move around. It makes me wonder if this provider is up to something dodgy. Their customer service hasn't been much help either, just sending messages that don't fix the problem.
SIM card purchase
I bought a SIM card from this company not too long ago because I saw a good deal on their website. They offered a voucher after a while, but it's been several months now and I still haven't got it. I've reached out to customer service a few times, but all I get is empty promises and excuses. It's really annoying how they're not being transparent and following through with what they promised. Apparently, I'm not the only one dealing with this problem. A rep told me that many customers are stuck in the same situation because of changes to how they handle the voucher scheme.
Lebara Pay as you go SIM
Ported into Lebara on 6 Nov 2023 from Lyca. Since then, incoming calls from Lyca network does not reach me. Tested via friends to understand incoming calls from Vodafone, BT, EE, Lebara are working fine.
Raising complaints since then almost daily ... get a confident response - Issue will be resolved in 24 hours time.
They took 3 weeks to accept it was a porting issue. Sent a replacement SIM, made me reset my phone ... network umpteen number of times - hard luck - nothing resolved the issue.
Data speeds ... network coverage in my area is great, which was lone reason of moving into Lebara, but it was a mistake - as my family/friends/colleagues who are on Lyca network are unable to reach me.
If you want crisp information of issue, please refer below for the complaint numbers given by your customer services team.
CAS-1573873-H5L3B7
CAS-1581328-P7C0R6
Update 20-Dec-2023
...
Nothing much changed other than someone making a call with more re-assurance. Those re-assurance also stopped after Day 2. The customer care easily washing their hands - issue is with Lyca which Lebara team cannot resolve.
Update 05-Jan-2024
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Nothing much changed. It has been 2 months. Lyca-EE, Lebara-Vodafone : They all are minding their own business.
Update 10-Jan-2024
...
Complain re-raised (yeah they just close the previous complant without validating with me as resolved) on 05-Jan-2024 is CAS-1677460-L6N5L7.
On 10-Jan-2024 had to raise new complain CAS-1696478-D9G4H3 as previous one they wish to close without any resolution, but they think it is resolved.
Wastage of time for both sides. Incompetent people.
Customers - beware - you are at the mercy of fate !Mobile plan purchase
I bought a mobile plan from this provider not long ago, but I've been having trouble getting online with my phone. Even though I've paid for the service, I can't use it properly, which is really annoying. It seems like I'm not getting my money's worth, and I'm pretty disappointed with the service overall.
Discounted sim billing issues
I had a discounted sim with the company for 6 months, and every month they kept charging me incorrectly. They kept promising to fix it and give me a refund, but it never actually got sorted out. The refunds were a mess too - one time it didn't even come through and I had to sort it out with the bank, then another time I got two separate refunds for £1.99 each instead of one £5 refund. It was a total nightmare dealing with their customer service every month, so I would definitely recommend avoiding them!
SIM plan purchase
I recently bought a SIM plan online, but unfortunately, the SIM never arrived. When I told customer service, they didn't fix the issue. I mainly use this service for international calls, so having a reliable plan is important to me. Even though I had turned off auto-renewal, Lebara Mobile took money from my bank account and renewed my plan without asking. I contacted customer service to get a refund, but it was a bad experience. The lady on the chat asked for my transaction ID, which took me a while to find. She kept insisting on calling me even though I told her I was expecting an important call. When she finally called, she was rude and wouldn't let me speak. I couldn't understand her because of her aggressive tone. The conversation was so unpleasant that I had to hang up and block her number after getting many unwanted follow-up calls.
Review with most votes
Offers are great
Nothing very special.. One quality is offers along with few sim cards are super as it is owned by Lebara I am using yearly calling offer,data and sometimes international call... Read onBy: Billy