HomeToGo2 reviews
This score is based on 2 genuine reviews submitted via BritainReviews since 2026.
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pay half now, pay the rest later, and free cancellation up to a certain date. That sounded fair, and I wasn’t keen on tying up the full amount months in advance, so I went ahead, a bit nervous but thinking “okay, that’s normal”.
Missing aircon, found a compromise
a portable unit put in the house, a similar place that actually has aircon, or meaningful compensation if neither was possible. They said they needed to talk to the property manager. Predictable, and I braced for the usual delays.
What surprised me was the way the customer reps dealt with it. Polite, available, and they kept coming back with updates. Not lightning fast, but consistent. In the end they arranged a temporary solution — a portable unit delivered before we left. It isn’t perfect. Portable units aren’t as good as built-in systems. But it did what it needed to do for the dog. So my initial doubts were mostly eased.
I’m giving credit where it’s due. The mistake shouldn’t have happened. The listing should be checked more carefully. But when things went wrong they didn’t ignore me, and they did follow through. Small relief, but relief nonetheless.
About HomeToGo
HomeToGo is a holiday rental search and booking platform that aggregates listings from multiple vacation rental providers. It enables users to compare accommodation options such as holiday homes, apartments and villas across destinations. The service is aimed at travellers looking for short-term stays. HomeToGo operates online and is headquartered in Berlin, Germany. The company is part of HomeToGo SE, a publicly listed group focused on vacation rental marketplace services.
This information is based on publicly available data and is provided for orientation purposes only.
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Categories HomeToGo
Holidays and Trips | Accommodation Reviews & Experiences
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Last update: April 2026
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