Just Go Holidays

Reviews, complaints and customer experiences (42)

My husband and myself have just returned from. A 5 day holiday with Just Go. We felt that we would like to give our review!
We have been on quite a few of your holidays and have been very happy with our stays. Apart from one which was The Grand at Scarborough.
This time we went to Weston-super-mare which was our first visit there. Paul was our driver and quite possibly the best one that we have ever had, he was always happy cracking a few jokes ( but not too many to be boring) a really nice chap and really helpful.

We stayed at the York Hotel,not only were we surprised that is was right on the front overlooking the promenade a lovely position Our room was large and very clean with 1 single and 1 double bed with plenty of space to get round. This was room 306 The food was really
lovely too a very good choice on the menu and the food was always
piping hot too. All the staff were excellent. Very cheerful , friendly too.
Then came our highlight of our holiday in the form of Sean he was so funny all week, he couldn't do enough for you. One night he was the bingocaller, then the was quizmaster and all done in his own time.
Our last night was hilarious from start to finish he dressed up from being a cowboy with his cow to Roy Orbison, Mrs Brown and then Elvis. We have never laughed so much...he was collecting cups and
glasses on the way joking with everybody.



To finish off there he was our last morning collecting cases saying goodbye to us all, then waving us off as we went on our way.
We will go back and we hope Sean will still be there.
A really wonderful holiday from start to finish..thank Just Go!

We have just got back after our first visit to ireland... it didn,t start of to well on the sunday travelling there, our ferry should have been 2.15pm but was then changed to 5.15pm due to ferry breakdown.. we were given a food voucher once we got on board because we would be late for a meal at our hotel... we had to que on the ferry for 1 hr to get food and had difficulty finding a seat so that was not a good start at all. our driver was sergio i cannot fault him he looked after us all very well, first class in everyway.... our tour guide was francis again he was excellant, he certainly knew his stuff, even gave us all a song now and again, in my opinion we got the best driver and tour guide :) our hotel was the Four Seasons Hotel... lovely hotel and staff nothing was to much trouble... and the food was good, not much entertainment only on one night.... the only thing i wouldn,t do again is the optional tour in Dublin for 10 pound, being on the coach you couldn,t see what was being pointed out to you... but overall a fantastic first trip to Ireland ...

I have just returned from a Coach holiday with JustGo staying at the Pentire Hotel Newquay Cornwall, the journey took 10 hours from King's Lynn to Newquay but was a nice comfortable journey with an excellent driver who said his name was any thing that we wanted to call him except driver. The Hotel was first class, clean and comfortable, the food in the restaurant was very well presented with an good choice of dishes, what I liked was that each person hat a good selection of vegetables served on individual side plates so you did not have to reach across the table or ask some one to pass them to you, ALL the staff were very friendly and helpful, the excursions were very good too. our coach driver kept us informed of where we were and pointed out any places that might be of interest to us. My wife and I enjoyed the Eden Project but one day is not enough to see it all. this was a very pleasant holiday and hope that my next one with JustGo will be as good, R Rawlings

Guide Outstandingly efficient very caring and very likable- First Class
Driver. A lovely man who drove impeccably and was always helpful and with excellent journe commentary. First Class
Hotel Reasonable for 2 Star. The food, hotel rooms and service were excellent
. Our bedroom was frankly the worst holiday experience in all my 82 years. it was tiny and almost completely filled by the bed. The toilet room was satisfactory but the shower was minuscule, too narrow to bend down in.
.Holiday/ A lovely experience. Although we enjoyed the Cornwall day we would have preferred another day on the island. We thought it was a holiday paradise and will return

Roger Stenson



Very happy with the ordering experience and service, the price and the delivery

We arrived at the Hotel which was not the one originally booked Just Go changed it we were dropped off at the Bedford Hotel by the north pier there were concrete/slate steps leading PTO the hotel and as most of our party were elderly there were two guests with walking frames one of which was my other who s 85 the rest of the group had to related to get them up into the hotel they said there was a ramp but they were expected to walk down the road up a side road and too the
back of the hotel this was not offered by the hotel only the coach diver, the hotel was appaling very old and rooms
and lifts spread everywhere we got our room and was pleased with what we saw although we did have to drag our cases up a 3rd flight of stairs my son who was sharing with me went to flush the toilet to find the whole room smelt of sewage we were moved rooms with better acccses but my son who 6ft and about 18 stone had to sleep on a bunkbed the dinning room was in the basement and only one lift to get there which had sprung doors so elderly guests could not open them on their own, the Hotel advertised a swimming pool but guests were unable to use it as it was constantly being used by children from outside the hotel having lessons if we had off been able to use it it would have cost £5.00 per hour, the meals were not too bad but lots of frozen veg used one waitress was very rude and embrassed myself in front of a restaurant filled with other guests, my mum was disturbed by loud guests coming in a 3am and myself and my son were also disturbed by Loud guests, The only positive thing I can say is our coach driver Mark was fantastic he should be told how great he was and what a attentive driver, I can honestly say this is the worst holiday I have ever been on and will never use the company again if this is a representation of what the company thinks is acceptable is horrendous

2 holidays cancelled in jan and March 2021....STILL NO REFUND 8 MINTHS LATER. PAY BACK MY £500 NOW!!!!!

We travelled with Just Go holidays to Weston Super Mare on 24th September for 5 days staying at the York Hotel.
The journey and excursions were excellent thanks to our excellent driver Paul. The holiday overall was brilliant. The hotel rooms were in need of updating but were very clean and ample for our needs. The food was good with plenty of choice for everyone. The staff went over and above the "call of duty" especially Shaun. Not only did he organise the dining room but also provided the entertainment in the form of bingo, a quiz night and most hilariously took part in a charity night for Cancer Research in the form of "various guests stars" he is truly a great asset to this hotel. He was also there to wish us on our way as we left at the end of the week.

Having already examined reviews we travelled wondering if we had made a mistake. In reality we found the Heathlands Hotel to be almost faultless with just minor matters like no bathmat or bathroom cabinet which could easily be rectified if so desired.
Staff, Meals, room and driver all brilliant considering that this is a budget Hotel but certainly NOT a Bodge-it hotel. The tours were well planned and we heard only praise from our fellow travellers with those going on the optional trip to the New Forest equally delighted.

My wife and I will certainly consider a repeat of this holiday as we are suckers for Monkey World (it's up to the "Man upstairs" if we are spared to do so!) Highly recommended!

Stayed at The Waverley Hotel. The staff were all excellent, friendly and most helpful. The accommodation was fine, food was generally quite acceptable though vegetables were nearly all over cooked eg very soft.
The coach was comfortable, the driver very professional, safe as houses and a good sense of humour- he was a bit too quiet for some.
Excursion to the Broads was hampered by torrential rain all day and the planned boat trip was cancelled by the boat operator. Otherwise fine, good group of people on the trip.

The Grand Hotel, Scarborough. Was terrible, it was really a shocking place to stay for 5 days. Dirty, run down awful.The only thing that made the holiday was the coach and driver who took us out every day to York, Whitby, Beverley and a tour across the moors. We started at the Isle of Wight with a great coach from Seaview coaches. The driver called Keith was fantastic.
Please do not use that hotel again it has put us off Justgo Holidays. Just go do give a good service but not the hotel's they choose.

Coach arrived on time. Coach comfortable Driver Ronny was excellent. Hotel Britannia in Coventry was not worth 1 star outdated broken furniture. Only shower was over bath with curtains. The coach occupants where all retirement age and many unable to access show. No towel rail no toilet roll holders furniture was tired and worn . Room smelt musky and damp . No room service to change towels empty bins. Had no problem making my own bed . The only upside to hotel was the food which was good and plentiful as long as you were in the first sitting. If you were unlucky to be second you would not be offered roast beef but got shepherds pie as beef all gone. As I presume we all paid the same should all be offered the same. Enjoyed the tours and company of fellow travelers.

Booked on 17 March 2021 and in June sent us a letter saying your holiday in Brighton has been cancelled.
It's now 12.8.21 and still havnt got our
£100 deposit back don't you think you cancelled it for us so the least you can do is give us are deposit back please

Booking ref S737513.

Would give one star for all but it will not let me?!?

Booked a trip away a year ago, date was moved twice due to covid and all correspondence was via email. The date was moved then for a third time. They say they informed us of the this new date via Royal Mail post?! We did not get this letter and they can not prove it was sent as we did not sign for anything?! So we get a call saying the coach was waiting for us. If we knew of this date we would of been there.

Wrote an email asking for a new date or a refund…. Apparently because they sent a letter they filled their obligation?! Surly you need verbal or written confirmation before assuming we can go on the new date? So they are refusing a refund or a re booking. They say do not like it call the complaints phone number…… shock horror they never answer the phone!! So now what?? Not happy

I have recently returned from a holiday to Bournemouth.
I wish to say how excellent the hospitality was and especially mention the chef who provided a varied and fresh food menu appreciated by all. The best I have has with Just Go.
The feeder taxi from Tunbridge Wells was very efficient.
Mrs Marshall

Hi Jeremy,
Just thought I would voice my opinion on your company.
We booked a trip to Exeter xmas market but unfortunately I had the cheek to be diagnosed with CANCER 4 weeks before.
Apparently the cancer had been diagnosed 2 weeks earlier We could have a refund.
WHAT A TERRIBLE COMPANY THAT WONT WAVE ITS 6 WEEKS RULE FOR SOMETHING AS SERIOUS AS THIS!!
We even asked if the cost could be transferred to another break, after my operation.
No way can we do that was the reply.
MY CRUSADE TO HIGHLIGHT YOUR TERRIBLE CUSTOMER SERVICE WILL START SHORTLY..
YOUR THOUGHTS PLEASE????

booking ref S721650

Just Go have let themselves down by using The Seascape Hotel in Torquay. The staff were friendly and the good. However the actual hotel was dreadful. The lift didn't go to certain floors. The building was shabby and the furniture out of the 80's. It was clean but we had to put a £10 deposit on the remote control and choose our evening meal at breakfast. We were asked to find our room by walking right through and ended up hill and down dale on the first floor. A friend was taken ill and the only staff available was the barman. Just Go need to choose another hotel.

The coach driver , Gordon was so helpful and went out of his way to provide an excellent holiday for us. The Bruce Hotel in East Kilbride was being refurbished but the staff , food , room and facilities were well catered for and I enjoyed the trip very much.

Excellent Holiday.
Hotel at Gates head Quays very good and spotlessly clean.
Breakfast were excellent but dinner could be improved.
The Driver Ash was fantastic.
So friendly and courteous to everyone . He was excellent.
Tom the travel guide had such wonderful knowledge and keep us entertained and very well informed.
Would recommend and go again

Welsh hotel cleanliness poor a tired old lady
Irish hotel restaurant run for the benefit of staff
no porter age in view of elderly and disable passengers.
much too much time on coach for end result.
coach first class good driver.
Call to emergency number was to a recorded no one here message