National Trust Holidays Reviews
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Great Experience
An oldest company of our country is National Trust Holidays . I had rendered services of this company couple of times in recent past.
My last destination was Matlock where my other friends already there with family through National Trust Holidays services .
I was also hired tent services and found this could be a better experience..In my views.
They are most experienced services UK have in this segment..And type .
Prices are affordable and back up team is really very supportive.Souter Lighthouse cottage stay
setting of lighthouse is beautiful but if you expect a high level of finishing for your stay then beware , you could stay at far higher standards of accommodation for less. Mist furniture was so out of place it looked like the kind of stuff a charity shop would have difficulty selling.
The worst part was getting an admission from local staff that their had been complaints about the standards , only for NT head office to later deny there was any previous complaints.
Of course I’ll stay at other NT propertIes again (but definitely not this one ) and I’ll continue to support the organisation but this experience and terrible Customer Service attitude means I am compelled let others know . Good luck, choose your cottage well, and I just hope you don’t need to complain
We just stayed for a week at one of the Souter Lighthouse cottages, and I wish I'd seen this review first. The cottage was awful - freezing cold, with the heating set so we couldn't turn it up. The people in the next door cottage said they were using the oven to try to heat the place, but we noticed they left early, before the end of the week. I agree about the furniture - a bunch of old junk, way too big for the spaces (and not as shown on the National Trust website). The bathroom is awful, but worst of all was an ungodly stink in the wardrobe in the master bedroom, like something had died in there. We couldn't open the door. The whole place felt filthy. A disgrace to the National Trust.