Sykes Cottages

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Sykes Cottages

40% Would buy here again

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Spotlight: What are our customers saying?

Holiday cottages are a great ecscape and I all the time chose sykes for this. they have 8000 cottages around the world. never disapoints you. great service,beautiful locations, customer service re...Read on
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louise lloyd
First time we have booked a property with Sykes and will never use again. Cleanliness of the property was very poor and not to an acceptable standard , additional cleaning routines for Covid were t...Read on
M
Matt
I've booked through Sykes for years. Something has gone wrong at Sykes and I now do not feel they can be trusted. This is now a £350m company owned by venture capital and doesn't it show. Book...Read on
P
Patricia Thompson
Hi yes nice cottage needs hand rails up stairs not comfortable seating in living area bathroom shower needs hand rails.not suitable for people who have disability arms or legs. Wish to eat out need...Read on
M
Mirelle Frost
Have had years of very good bookings with sykes but this year I have been falsely accused of what looks like a cigarette burn to a sofa some weeks after my stay. Very upsetting that sykes pursue t...Read on

All reviews (10)

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    I LOVE THEIR COTTAGES, ITS A ESCAPE

    Holiday cottages are a great ecscape and I all the time chose sykes for this. they have 8000 cottages around the world. never disapoints you.
    great service,beautiful locations, customer service really helps, bookings are easy, lot of customization and additions are there. and cottages are high-end lavish places.


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    Accommodation

    First time we have booked a property with Sykes and will never use again. Cleanliness of the property was very poor and not to an acceptable standard , additional cleaning routines for Covid were totally disregarded. Internal decoration poor , the owner clearly has not updated/redecorated in 10+ years . Also concerns re health and safety, electrics not inspected , damaged pane of glass not repaired . Fire safety only one smoke alarm (battery?) no heat detector in kitchen, property was timber structure and had an open fire, sofas not compliant with regulations. Outside rear arears of property unkempt, outbuildings in poor condition , ... left in bags , issues with vermin. Concerns that Sykes have been withholding negative reviews for this property , clearly no recent inspection of the property. Complaint raised with Sykes , but no response.


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    Holiday cottage

    I've booked through Sykes for years. Something has gone wrong at Sykes and I now do not feel they can be trusted. This is now a £350m company owned by venture capital and doesn't it show.

    Booked accommodation, but they informed me the changeover day had been changed by the owner. I rebooked alternative accommodation, only to be told the owner had now changed it back and as such I was not liable for a refund. They admitted they miscommunicated in writing, but no refund. I'm out of pocket.


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    Brooklands ballengers row chedworth

    Hi yes nice cottage needs hand rails up stairs not comfortable seating in living area bathroom shower needs hand rails.not suitable for people who have disability arms or legs. Wish to eat out need car.long distance travel to local shops 5miles .whiteway road 9miles to town .very creaky if moves about .stars out of 3.75.


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    Holiday cottages

    Have had years of very good bookings with sykes but this year I have been falsely accused of what looks like a cigarette burn to a sofa some weeks after my stay. Very upsetting that sykes pursue their non smoking customers with with claims from their suppliers and refuse to investigate the matter on behalf of their customer. Worrying too what liability you could be accused of after your holiday!


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    Holiday let

    Customer Support and Customer Relations a complete waste of time. Over priced and under deliver on customer service. DO NOT USE too many things to mention just appalling.


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    3 Night Break

    AWFUL SERVICE - WOULD NOT RECOMMEND
    I am absolutely APPALLED by the service provided by Sykes and I would not recommend anyone to use them.

    The double booked a property, took our payment and sent a confirmation Email, if it wasn't for us reconfirming just days before the stay, we would have turned up and wouldn't have had anywhere to stay.

    We had family travelling from all over the UK, with travel booked.

    They refunded us 2 days before our booking, which has left us unable to find alternate accommodation.

    They had us on hold for over 3 hours in total and were unempathetic at the situation that they had caused.

    They have offered no resolution and believe that we should be happy that they informed us (Even though we chased this and caused them to see the double booking) and that we have received a full refund 2 days before we were due to travel.

    This has been an absolutely awful experience for my pregnant fiancee and I, in what is already a very stressful time.


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    Holiday cottage

    Do not use Sykes. They appear to value money in the bank above any
    kind of customer satisfaction. You pay them money & they keep it.
    DO NOT USE


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    Holiday

    We used to regularly book 2 holidays a year through Sykes, but noticed in the past few years they havecbeen going downhill. The cottages do not live up to the advertsvon their website, if anything goes wrong, Sykes do not want to know, and this recent 'lockdown' nonsense has really shown them in their true light. They refuse to give refunds on booked holidays, even though its the government that has declared no travel, they are stealing the whole balance of the holiday from customer's banks if the customer doesn't want to rebook gor next year. The cottage owners are happy to refund, but Sykes is keeping those refunds and not passing them on to the customer. Most people are being forced into moving their holiday to next year, just so they do not have a huge deposit stolen from them. Even those who do move theirvholiday to next are having to pay MORE booking fees, and the 'new' cost if the holidays have been vastly increased by hundreds of pounds! Sykes are being inundated with negative reviews on trust pilot, butbinstead of sorting out their customer's concerns, they are offsetting each negative review with a flurry of fake positives posted by themselves. They are also reporting, and getting removed, many of the negative reviews in order to maintain a healthy looking score. Be aware - the company that owns Sykes, also owns trust pilot - how convenient!


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    Holiday booking in Cornwall

    ZERO STARS......AVOID AT ALL COSTS!!! Shody money grabbing behaviour around refusing to give refunds for bookings which cannot be fulfilled due to corona virus even when home owners have agreed a refund. Check out similar posts on trustpilot and facebook. Same goes for the useless travel insurance from Towergate which they sell on their site. Disgusting way to treat customers.


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Sykes Cottages

Are you looking to spend some time in a cottage nestled away in British or Irish countryside? How about Sykes Cottages? A British based company, with a couple decades of experience, that rents out cottages to travellers for anywhere from 2 to 28 nights. Read on to learn some more about this business. Then, if you are interested in what they have to offer but are unsure about whether or not you can trust them and their quality, read some customer reviews to get an insight ino other peoples' experience with their properties and opinions on the customer service. 

About Sykes Cottages
Founded in 1991 by Clive Sykes, Sykes Cottages is an online accommodation provider for holiday cottages throughout Scotland, England, Wales and Ireland. The company originated out of the small business run by Clive Sykes' mother, who rented hers and her friends' holiday cottages out to travellers. The broad business was developed when Clive realised that there was a great demand to high quality customer service and holiday homes. Since then the company has flourished, now booking over 100,000 holidays each year and over 8000 available cottages, yet they are still committing ro providing quality to their customers, with an extensive range of locatiosn and cottages and maintaining the value for money. 


Customer Services
Searching for a holiday home on the Sykes Cottages is simple and the website is organised for the ease of the customer. Simply type in a specific location, or search the entire United Kingdom, select your party size, excluding members under the age of 2 years, the number of accompanying pets, and the arrival date with the number of nights that you intend to stay, and how flexible you are with these. This search will produce all the available properties that fit your details. To sift through these results you can also apply further filters such as the property's rating, type, number of bedrooms and bathrooms, the distance from the sea and whether or not it features certain properties such as an open fire, garden, swimming pool, hot tub and wi-fi. 

Complaints? Tips? Strengths and Weaknesses? Share your experience! 
Have you visited any Sykes Cottages? If so, please feel free to share your opinion of your experience in a customer review. Were you satisfied with the state of the cottage in terms of cleanliness? Did you have any particularly positive experiences with the site's customer service team? Would you recommend this service to a friend?

What do Sykes Cottages customers think of their services? Read and Write customer reviews about