Toad Hall Cottages
Spotlight: What are our customers saying?
The most romantic and beautiful experience with these exotic cottages. I love this place, I usually go for the solo experience, writing my novel for it. I loved the cottages they offer, I chose for...Read on
Amazing time spent in South Devon (near South Milton/Thurlestone). Property was nicer than looked in pictures on the website. Service was good too, responded immediately when we had issue. Was...Read on
My wife and I enjoyed a very pleasant stay in Devon. I think Toad Hall Cottages provide an outstanding service and I will book with them again. I appreciate loyalty and being able to reach someone ...Read on
We have just returned from Sandpiper after staying for a very comfortable week.The place was very clean and comfortable. Everything you could want and think of was there. Superb facilities. Well e...Read on
I booked "the White House" at Torcross with Toad Hall Cottages. 2 weeks before I am due to start my holiday they sent me an email advising that the house next door is under going major re...Read on
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excotic holiday cottages, best trips ever
The most romantic and beautiful experience with these exotic cottages. I love this place, I usually go for the solo experience, writing my novel for it. I loved the cottages they offer, I chose for more silent and tranquil spots.
Really love to write and spend quality time there. They have luxury properties, lavish, environmental-friendly and great.
Amazing time spent in South Devon (near South Milton/Thurlestone).
Property was nicer than looked in pictures on the website.
Service was good too, responded immediately when we had issue.
Was very nice to find a company that had held its prices from one year to the next.
My wife and I enjoyed a very pleasant stay in Devon. I think Toad Hall Cottages provide an outstanding service and I will book with them again. I appreciate loyalty and being able to reach someone when booking a holiday. Also that they have local offices really reassures me.
We have just returned from Sandpiper after staying for a very comfortable week.The place was very clean and comfortable. Everything you could want and think of was there. Superb facilities. Well equipped kitchen and comfortable bed.
Hazel and David Tibbles
I booked "the White House" at Torcross with Toad Hall Cottages. 2 weeks before I am due to start my holiday they sent me an email advising that the house next door is under going major renovation works. At NO point prior to this did they tell me this was the case. Because the house next door is literally metres from my intended holiday property I'm now going to be living on a building site for a week. Lovely and relaxing that, I'd do better on the M25. Toad Hall have behaved shamefully in their fundamental lack of transparency about this issue. They should publish on their website that the works are going on and allow potential customers to make up their own minds BEFORE handing over hard earned cash. Dreadful company, unprofessional. Beware.
We booked with toad cottages kingsbrige for a week holiday to the Warren Beesands on arrival we found the property ... . We decided not to stay and left the next day .toad cottages kingsbrige do not want to know
Booking at Spindrift, Hope Cove
Back in February my wife & I booked a week's holiday at Spindrift in Hope Cove through Toad Hall, commencing 4 Sept.
10 days prior to our start date we received an email from Toad Hall cancelling our holiday due to double booking by the owners, Mr,& Mrs I. Farnworth. It seems that they agreed to let the guests booked for the week before us stay a second week. Toad Hall accepted their excuse that they had forgotten that the guests were there for 2 week and it was all a "silly mistake".(Their words apparently.) They might consider it so but we are left with no holiday and no chance of rebooking anything half decent in the current market.
I appreciate that Toad Hall are stuck between a rock and a hard place, but they have obviously let the owners walk all over them.
I wonder how many people would believe that the owners had truly forgotten that they had rented the cottage out for 2 weeks and suspect that in reality they had accepted a higher offer for an extended stay.
I would advise any prospective guest to be very wary of dealing with these owners.
Discussing treatment to customers,sounds like the owners are putting up their prices to compensate for their own losses during lockdown
I tried to book a dog friendly break for fireworks weekend away from fireworks, but when I sent an enquiry I was told that they could not guarantee that the accommodations would be free of fireworks. Given that the owner of the property is the only neighbour within a mile of the property, I'm sure you could have made one phone call to ask that simple question. I have taken my custom elsewhere. Dog friendly should mean more than just, dogs are allowed
Old Home Farm
This is a good location and a spacious/warm property.
Sadly the kitchen equipment was seriously pared down (due to covid apparently), and some of what was there was still dirty from previous guests. Cracked glasses had been left in the cabinet, and some of the lightbulbs in different rooms had not been replaced before we arrived.
We found an old biscuit under one sofa, and there were several cobwebs and spiders in residence on the day we arrived. The tumble dryer filter had the previous guests' fluff and hair in it. This was despite a supposed "deep clean" pre-let due to covid which meant a delayed 5pm access time and a requirement to vacate by 9am.
Other than the master bedroom the beds have sprung mattresses which are too far past their best and left our daughter spending the last few nights on the floor. One of the two sofas sags so badly it is difficult for two people to sit comfortably on it. The bicycles (which we had indicated we intended using during our stay) had e.g. flat tyres, slipping gears, and in truth were in serious need of a service.
We stayed here in October so put the gas fire on. When lighting it there was always a ball of gas which blew out and caught the back of my hand the first time. I have grown up with open and gas fires so am naturally wary, but this fire could easily badly burn someone.
We won't be using Toad Hall agency in future as their approach to constructive criticism is to deflect any responsibility for problems and blame everyone else including the owners and guests.
If you do stay anywhere via Toad Hall, make sure you notify them immediately of each, any and all problems - even if it is just a blown lightbulb or a dirty pan. They will otherwise hide behind their small print which requires you to notify them of issues as soon as you find them.
Due to covid meaning nobody should be entering the property during our stay, I spent £10 on three replacement light bulbs as there were no spares of the correct type to be found in the property (loads of the wrong type though).
I explained this to the agency along with my other comments and their response was there were spares locked away in the cleaners cupboard, and they could have arranged for someone to deal with the other issues during our stay if we had told them. I'm really not sure how they reconcile this to the covid safety approach, and to be honest several of the deficiencies should have been picked up on the pre-let check.
The Anchorage Beesands
We had a week at this house in July. The communications prior to arriving even in view of Covid were poor. Trying to ring is impossible. But we got there!
The house is in a lovely spot and the two nearby restaurants are both amazing - Britannia and The Cricket.
We were advised that we couldn't check in until 5 because of the Covid Deep Clean. We had previously been advised that we couldn't have cleaners in during the week because of covid so we were obviously expecting a high level of cleanliness! What a hope!!
I won't go into ALL the issues BUT the smell in the downstairs bathroom was awful and on looking at the toilet it was filthy and the cloth around it when we wiped it was YELLOW! Yukkkk! The water dispenser in the fridge was covered in mould! The glasses and crockery in the cupboards other than the front row were very dusty. Every lamp, bed surround and other surface was very dusty and even grimy. All the corners in every room were dusty. The vacuum cleaner was soooo dirty it was churning out dust when we used it and we actually emptied it somewhat so we could use it. DOUBLE YUKKKK!!
I expected some sort of redress or acceptance of responsibility from THC. However virtually all I got was an email blaming the cleaning company - unaptly named Superior Cleaning!! They offered a re clean of the house but as I had an elderly immobile lady and a disabled person with us it was a bit impossible as we would have had to go out for the day while this happened. Fortunately I took cleaning products and when we left the house was considerably cleaner than when we arrived! However I wasn't expecting dirt, dust and grime after supposedly a house had been deep cleaned and particularly bearing in mind the cost.
Had we been offered a sincere apology I might have accepted it but the brush off style emails were really unacceptable. Had I been the property manager I would have gone to the property in person. I have been offered a discount off booking for next year. No figures in mind but having paid nearly £3500 for this year I'm not overly tempted as their standards don't seem to match any of mine. We have previously used two other companies and both have offered a far superior service in every way. I cant see us booking with THC again which is a shame as they seem to have the market cornered in that area.
I have seen that from the star review it has determined that I would buy here again. I prob wouldn't!!
Dragon Barn(DRAGON) Cornwall
I understand that these are difficult times for holiday companies but the service so far has been very poor.
I had an email back in June to say that my holiday for my family had been cancelled and that I could have a refund. Once I asked for a refund - which they offered - I have not heard anything since.
There is no answer from the listed number when you call and no one has emailed a reply to me other than to say they have had a lot of queries to answer and they will get back to me as soon as. That was three weeks ago. Very poor service considering !