National Trust Holidays23 reviews
This score is based on 23 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Annual membership
I didn't think the annual membership was worth the money at all. The staff were completely disorganised and really rude, arrogant, and condescending in my opinion. Plus, everything at any place I visited seemed way overpriced for what you actually get. I've decided to cancel my membership now.
Souter Lighthouse cottage stay
setting of lighthouse is beautiful but if you expect a high level of finishing for your stay then beware , you could stay at far higher standards of accommodation for less. Mist furniture was so out of place it looked like the kind of stuff a charity shop would have difficulty selling.
The worst part was getting an admission from local staff that their had been complaints about the standards , only for NT head office to later deny there was any previous complaints.
Of course I’ll stay at other NT propertIes again (but definitely not this one ) and I’ll continue to support the organisation but this experience and terrible Customer Service attitude means I am compelled let others know . Good luck, choose your cottage well, and I just hope you don’t need to complainWe just stayed for a week at one of the Souter Lighthouse cottages, and I wish I'd seen this review first. The cottage was awful - freezing cold, with the heating set so we couldn't turn it up. The people in the next door cottage said they were using the oven to try to heat the place, but we noticed they left early, before the end of the week. I agree about the furniture - a bunch of old junk, way too big for the spaces (and not as shown on the National Trust website). The bathroom is awful, but worst of all was an ungodly stink in the wardrobe in the master bedroom, like something had died in there. We couldn't open the door. The whole place felt filthy. A disgrace to the National Trust.
Great Experience
An oldest company of our country is National Trust Holidays . I had rendered services of this company couple of times in recent past.
My last destination was Matlock where my other friends already there with family through National Trust Holidays services .
I was also hired tent services and found this could be a better experience..In my views.
They are most experienced services UK have in this segment..And type .
Prices are affordable and back up team is really very supportive.
About National Trust Holidays
Can you really trust National Trust Holidays? That’s something that potential customers of this shop might be wondering. National Trust Holidays is one of the many holiday companies in existence. So how will you know if this company is the best option? Will they really be able to present you with the best days out? What will the quality of their holiday accommodations be? Which destinations will they offer? Will it be easy to book tickets to a day outing via National Trust Holidays’ website? And how will National Trust Holidays’ customer service react when you need them to answer a question or solve some kind of problem or complaint? The only people to delve into questions like these are travellers and holidaymakers that have visited National Trust Holidays before. Read their reviews to understand what National Trust Holidays is all about. Their opinions, experiences, comments and ratings can help you to discover if National Trust Holidays is the right holiday or day outing provider for you.
About National Trust Holidays
National Trust Holidays is a company that offers day outings and holidays within the UK. The company was founded in 1895. You can stay at one of their 400 holiday cottages and cabins by the sea. But there are also manor houses in the hills bunkhouses in the countryside, some lighthouses and even a couple of hotels. Of course, it’s also possible to take your tent, motorhome or caravan and stay at a camping. Their destinations include Yorkshire, Devon, Cornwall, Isle of Wight, Herefordshire andWales, Cotswold, Northern Ireland, Derbyshire and more. Besides holidays, National Trust Holidays also offers to provide day outings. They offer family outings, group outings and more. You can, for example, find some unique places to run if you love running. You can also find some fellow dog lovers that like to go dog walking with you. And you can find some great places for film and TV lovers. Maybe you would like to see where your favourite scenes of Poldark or Game of Thrones have been filmed. And you can visit some art galleries, museums and other places an art lover must see.
Services of National Trust Holidays
You can use the website of National Trust Holidays to find some unique holidays or spring walks. They will provide you with some wonderful activities to do with your friends, children, family or other people. If you need some help, you can contact the customer service of National Trust Holidays.
Complaints, Compliments and Tips for National Trust Holidays
Have you ever visited one of the holiday homes or activities provided by National Trust Holidays? If so, you are the perfect person to tell us more about this holiday company! What is your opinion on their manors and camping sites? What did you see during your spring walk? How accessible do you think their website is? And can you trust the customer service of National Trust Holidays to help you when you need assistance? Please add a review and tell us everything about this provider of holidays and day outings.
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Contact Information
Heelis, Kemble Drive
Swindon SN2 2NA
United Kingdom
📧 enquiries@nationaltrust.org.uk
Categories National Trust Holidays
Holidays and Trips | Accommodation Reviews & Experiences
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Last update: October 2025
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Review with most votes
Great Experience
An oldest company of our country is National Trust Holidays . I had rendered services of this company couple of times in recent past. My last destination was Matlock where my o... Read onBy: Booker