National Trust Holidays Reviews
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Annual membership
I didn't think the annual membership was worth the money at all. The staff were completely disorganised and really rude, arrogant, and condescending in my opinion. Plus, everything at any place I visited seemed way overpriced for what you actually get. I've decided to cancel my membership now.
Souter Lighthouse cottage stay
setting of lighthouse is beautiful but if you expect a high level of finishing for your stay then beware , you could stay at far higher standards of accommodation for less. Mist furniture was so out of place it looked like the kind of stuff a charity shop would have difficulty selling.
The worst part was getting an admission from local staff that their had been complaints about the standards , only for NT head office to later deny there was any previous complaints.
Of course I’ll stay at other NT propertIes again (but definitely not this one ) and I’ll continue to support the organisation but this experience and terrible Customer Service attitude means I am compelled let others know . Good luck, choose your cottage well, and I just hope you don’t need to complainWe just stayed for a week at one of the Souter Lighthouse cottages, and I wish I'd seen this review first. The cottage was awful - freezing cold, with the heating set so we couldn't turn it up. The people in the next door cottage said they were using the oven to try to heat the place, but we noticed they left early, before the end of the week. I agree about the furniture - a bunch of old junk, way too big for the spaces (and not as shown on the National Trust website). The bathroom is awful, but worst of all was an ungodly stink in the wardrobe in the master bedroom, like something had died in there. We couldn't open the door. The whole place felt filthy. A disgrace to the National Trust.
Review with most votes
Great Experience
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