Omega Breaks49 reviews
This score is based on 49 genuine reviews submitted via BritainReviews since 2018.
Featured Reviews
Reviews (49)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Travel experience with English-speaking group in Texas
Despite having a good start with the company, I was really let down by the group leaders on the Texas trip. Even though I made it clear that I wasn't great at speaking English, they didn't make any effort to help me out. I didn't get any written information about the trip, even though I can read English fine. And when my phone broke, they didn't do anything to assist me, apart from a friendly bus driver. On top of that, I got left alone in a square in Dallas with no way of getting in touch with the group leaders or finding my own way back. When I made it back to the hotel by myself, nobody talked to me about what happened. It's really important for the company to be more prepared for situations like this and communicate better to stop it from happening again. If they had just talked to me properly, everything could have been sorted out easily.
Solar eclipse trip
Everything seemed to be in order, but the information before the trip was quite limited. I could only find the flight details in the ATOL certificate. The hotels were alright, with comfy beds, but getting meals other than breakfast was a bit of a challenge. The tour guide knew a lot about stars but didn't seem to know much about the local area. All in all, the trip didn't seem to be planned very well and definitely had room for improvement.
London show package booking
The process of booking the London show package started off smoothly, but I ran into some issues when I tried to finalise my booking over the phone. Although the information I provided was correct, there was a mix-up with the pick-up details which needed to be sorted out. The most disappointing thing was that the included bed and breakfast, as well as the evening meal, that were advertised on the website were not mentioned at all. I only realised this crucial information was missing when I received the confirmation email.
To make things even worse, when I asked about changing the date to get a cheaper price, I was told that the booking was non-refundable. This left me feeling really frustrated and dissatisfied, especially as the price difference between my original booking and another date was quite big.Northern Lights tour booking
I recently booked a tour to see the Northern Lights and it was absolutely fantastic! Being a solo traveller, I had to pay a bit extra, but the agent I dealt with was really lovely and took the time to explain everything to me. It did take a while to confirm my booking because the hotel had no single rooms available, which did make me a bit anxious about missing out on the trip. However, after a week, they called me back and I was able to secure my spot. The whole booking process was really good, the staff were all so friendly and helpful, and they were able to answer all of my questions.
Texas total solar eclipse 2024 tour
The Texas total solar eclipse 2024 tour was absolutely amazing. Being on a comfy coach let me take in the sheer size of Texas while seeing cool places on the route. Our Tour Guide knew their stuff and kept us entertained, sharing great insights on the way. The local guides made everything more interesting, and having Pete Lawrence, the astronomer, with us for the total solar eclipse in Waxahachie was definitely a standout moment.
Omega Travel. New Year 2020.
New Years Eve trip to London Dec30th 2019 / 1st Jan 2020.Cannot fault coaches and drivers and this was our 3rd trip with Omega.But how disappointed we were with Holiday Inn and our New years Eve. and finished up going to bed at 11.30 pm. So different to the other times which we couldnt fault and have told so many people how good New Year is with Omega. We couldn't find a seat and there were so many taken up by children who were mainly running around the dance floor. Altogether it was awful especially in comparison to other years The organisation in the dining areas was in disarray, probably not all the staffs fault but needs Communication with the management and staff to ensure smooth operations in the future. Needless to say we will not be travelling with Omega for New Year again or recommending it anyone else. Mrs Wood and Mr George Love.
Christmas carols with bloodwise. S722156/LO8396
Two day breAk tues 3rd Dec return Wed 4th Dec. Sixteen hours altogether travelling on the coach. You didn’t inform us how long the journey would take although you did put the pick up points on paperwork but that was received after you had taken my money. Hotel Holiday Inn where I have stayed twice before and was then completely satisfied. Had room 538 sink in bathroom blocked no shower curtain (which didn’t notice until 7.30am Wednesday morning. Got back from the Albert Hall on the Tuesday night at 11.15pm room freezing couldn’t get heating to work. Couldn’t get to sleep for a long time because too cold. Lots of condensation on the window on the Wednesday morning because of the cold. Had to put towels on floor of bathroom (which wasn’t very clean) to stop flooding when using the shower. Towels were not very clean either and my Sheets had a stale smell. Reported to customer service on checking out. They didn’t seem interested. Also having to pay £15 for the use of the front seats on the coach is a disgrace. £149 each for the room which my friend and I were given is also disgraceful. I feel that some sort of compensation should be given . I am a seventy six year old and your commitment to me was way of the mark. I must point out that the three drivers that we had on the journey were very pleasant but I would not recommend your company to anyone else.
London two day tour
Thank you for a brilliant two day trip my wife and I went to the winter wonderland and thought how good it was the 2 drivers we had... Kemal & Mike were a credit to Alpine Coaches who supplied the travel the Park inn hotel we stayed in was clean and comfortable Plenty of time to do shopping on the second day... Yes there were drop offs at different locations which for those people who got on first had a very long day going and coming back but we found it part of the enjoyable trip we will look forward to the next time we travel with omega
London Theatre Trip and overnight stay
Hard to find any positives
Coach took nearly four and a half hours to pick up in far flung areas before it travelled to London.
I booked months earlier for us as a couple and our daughter who is disabled and vulnerable. Although there were other parties of 3 and 5 who were all seated together we weren’t and couldn’t change so for the terribly long delayed journey we had to sit apart!
Same in hotel she was in another corridor to us! Holiday Inn in Elstree was not ready for our two full coaches despite drivers sending text advising of arrival times. This meant that because of all the scattered pick ups we arrived so very late and were told only 30 mins to get refreshed and out for another two to three hours to travel to London to the theatres. Because there were so many queueing for keys we ourselves were last and only had ten minutes so couldn’t shower or change.
I’ve noticed other reviews mention that omega continually do pick ups around several distant areas so be warned. All in all we were over 12 hours on the coach with on brief comfort break, one 45 min lunch break and the ten minute one we had at the hotel to drop off cases. Over 12 hours! We are young pensioners and still active and working, however many were in their 80’s and it was traumatic for them and they were told they could only use the coach WC in an emergency! However the steps were so steep and the cubicle so tiny none dare try!
Driver was doing his very best but admitted the office who plan these trips don’t realise how far apart the pick ups were which meant they ran very late and he had to try and fit in his hours as otherwise by law he couldn’t drive any more hours.
We all wanted to go home the next day but after 4 hours free time in London ( parked in Park Lane where it’s full of exclusive hotels like the Dorchester so nowhere to go to sit or eat in a normal persons price range!) we then had to do that horrendous trip in reverse the next day. I would NEVER use this firm again because their greed spoiled the whole experience by cramming people who live miles apart onto the one coach. You have been warned.Week end trip to see Tutankhamen exhibition
My main point is the state of our accommodation at the 4* Hilton Hotel at Croydon. The room 243 was dreadful. The carpets were so marked and grubby you did not want to take your shoes off. The state of the furniture was also very bad with bare wood showing as all the varnish had been worn away. Very tatty and disappointing . I own a holiday let we do not have * ratings to go by but if I had had let my place looking like that I would have been slated on any review. These so called posh hotels should not get away with palming us off on such bad rooms. The armchairs in the bar area where also filthy. The arms were black compared with the rest of the material on the chairs. I understand from the Manager that this hotel is being refurbished as from the 4.11.19 but still the room should have been of a much better standard. Omega should perhaps inspect these hotels more often. If you are thinking of going to this hotel wait till summer when the work should have been finished.
Good value for money
Had brilliant time our driver was great wasn't keen on holiday inn heathrow ariel there was mix up with our dinner time poor driver wasn't even allocated a meal and nowhere for bus to park wouldn't like to stay there again
The Shard
On the 22ND we were picked up promptly at our pick up point, we had a good trip into London, the driver was very good and helpful, the only problem we had was that there were a couple of people who were not at their pickup point after their show, although the others managed to make it and so we were kept waiting quite a while, unfortunately the driver then had to go and leave them. But they only have themselves to blame. But all in all it. was an enjoyable weekend
Royal Ascot Ladies Day with Brunch,
The day started very early for us, at 4.00am. all went will for us until the Coach began to run behind, then we had 3 later pick up at Banbury, Oxford & High Wycombe. take us through town centres at a busy time of day, we arrive at Ascot late & racing had started. which was very enjoyable.
It was a very long day been on a bus for 16 hours on a bus for 3 hours racingtina turner theatre weekend break
OK, its mostly good with a couple of gripes that we could have probably avoided, originally we booked to be collected from our local bus station, we then received confirmation saying we could not be collected from our preferred option and while the alternative was not a major issue upon seeing the other collection points that we visited our original choice should not have been an issue, our initial error was not reading the new paperwork correctly and presuming that we would be collected from Telford bus station as opposed to Wellington bus station, we were in fact collected from the railway station where the coach was forced to do the collection parked on double yellow lines, again I have should have checked the itinerary because the journey to London involved collections from kidderminster, worcester, cheltenham and Swindon before eventually going on to the London hotel a total for us of 5 1/2 hours on the coach with a 30 minute comfort break, now i appreciate the need to fill the coach but upon reflection and fortunately some humour i think that 5 1/2 hours each way is a bit much for a London theatre break over two days given that certainly the detour to Swindon involved picking up 2 people, again i reiterate that Omega never mislead us at any time the itinerary was clearly stated on the final paperwork we received but i presumed we would collect from possibly Wolverhampton and birmingham and make our way down the m40 given the hotel was at heathrow so i never actually looked at the route until we were on the coach, fortunately our driver Ian was superb offering good natured humour with an immense knowledge of London that kept us entertained and alert, the hotel at heathrow was good and the breakfast excellent, and the show very good even though the seats were uncomfortable (not omegas fault) , so for others looking to book this weekend if you dont want to spend 11 hours on a coach check the itinerary well before you leave, maybe we were unlucky given this weekend was possibly difficult for them to fill a coach, or maybe you would like a tour of the m5 corridor given we were nearer to Bristol at one point of our journey. bristol to London is around 115 miles Telford our starting point is 150 miles we had been on the coach 4 hours and still had a 100 miles to travel to our hotel, I hope this makes some sense, but overall we had a great weekend, would I do it again? not without checking the itinerary :)
London Theatre Break February 2019
Excellent, your program was just what we (my husband and I needed).
Our driver (Dean) is a tremendous asset to your company. Not only was his driving and consideration for ALL of the travellers above reproach, but the way he so sensitively dealt with a very confused elderly lady was so terrific. His ready smile made the trip even more special.
Thank you so much,
Maureen Field.London New Year B,reak
This is the second time I have done this trip and I still thoroughly enjoyed it.A lot was crammed into 3days.The only downside was the travelling from the Northwest - 9hours travelling & picking people up! Also,although the meal at the Cafe Rouge was good,I thought there could have been a better choice in menu,especially as we had to book it in advance.
Theatre break London
1. Coach was 35minutes late picking me up in Harrogate.
2. Had 10minutes in hotel then had to get back on coach.
3. Dropped off with no instructions how to get to theatre.
4. I was on my own so felt very lost and vulnerable.
5. After several enquiries found theatre.
6. Was very worried as to how I would return to pick-up point at 10 30pm.
7 Luckily I met a couple outside theatre who had been on coach into London. The
show was excellent.
9To crown everything the button on my case was damaged in the coach hold and I could not pull it on its wheels but had to carry it. Can I claim for this on my insurance.?
Sunday was a better day with 3hours in London, but Saturday was a nightmare.Snow White theatre break 8/12/18
Picked up 5/30am by feeder driver who said sit were ever you like at every pick up point even though we had allocated seats change drivers after 5hours on coach new driver gave no info.just drove to next pick up point a service break while we had a break he put 6more people on the coach and he said sit we’re you like we got to the final pick up of 2people they could not sit in the seats they were allocated about 16 passengers had to change to there allocated seats the driver blamed the feeder driver but he was a much to blame utter chaos .Onto London he gave no info until we arrived in London he dropped some people of and said pickup time then dropped us off 30minutes later same thing pick up time but arrived 30minutes late got to hotel he said breakfast time and could we beup and at the coach9am toilet flush was empty he said it wasn’t his job to fill it with water.On the way home he tried 3fuel stops none of them would take his card it 3months out of date a passenger helped in the end evening meal at hotel was was cold UTTEER CHAOS never again
disapointed
carols by candlelight weekend spoiled by a comedy of errors allround nothing went as planned no room till after midnight was the last straw need I say more about this trip
carols by candlelight
coach driver [johnson bros] ]did not give any info, on times leaving hotel ect. had paid for seat upgrade,and tickets given was worse seats possible,at side of stage. coach left for london on sunday over 1hr late because of confustion over times, result was no parking left for coach ln park lane.
About Omega Breaks
Everyone can use a break from your normal routine every now and then. But where can you go? And which company should arrange this break? One company that wants to arrange your break is Omega Breaks. But what quality holidays will they provide? Which destinations can you choose from? Where will the hotel or other establishment be located? Will their Northern Lights experience really show you this unique phenomenon? How easy will it be to arrange a theatre break via Omega Breaks’ website? And what will the response of Omega Breaks’ customer service be if you need their assistance? Will they try to help you out or will you be left on your own? The only people that can tell you about these matters are the customers that have been on an Omega Breaks break before. Read their reviews to find out what their break was like. Their opinions, ratings, experiences and comments can help you to see if Omega Breaks might offer the break you need.
What is Omega Breaks?
Omega Breaks is a travel company that supplies good value holidays and trips in the UK. The company was founded in 1979. They offer breaks in England and Scotland, but you can also go abroad, Other European destinations include Spain, Corsica, Netherlands, Madeira, Austria, Italy, Croatia and Cyprus. There are various kinds of breaks offered in these countries. Of course, there are city breaks that show you all the highlights of a city of your choosing. Their London Breaks section, for instance, contains London’s castles and palaces, but also a Thames tour. You can also go to the theatre break and visit the latest West End theatre production, concert or other show. If you're a sports lover, you might want to visit a sports event and see your favourite team or player win an important game. If you’re into astronomy and astrophotography, they have some breaks specifically designed for you. There are even Northern Light excursions for people who always wanted to see this unique phenomenon that can only be witnessed in specific places. You decide the duration of your break. You can go on a weekend break, weekend getaway or longer break. There are multiple ways to travel to your destination. Since there are 450 local coach pick up points, you will always find one near your home. But you can also take a flight or go by train.
Services of Omega Breaks
You can book a break via their website. You can travel solo or arrange group travel. Omega Breaks also has a customer service willing to answer any questions.
Complaints, Compliments and Tips for Omega Breaks
Have you ever booked a holiday or break at Omega Breaks? If so, would you be willing to tell us more about it? How easy was it to arrange the break? Did the city break indeed show you all the highlights? Was the hotel or apartment clean? And what is your opinion of Omega Breaks’ customer service? Add a review and tell us what you really think of this holiday provider.
Bonus!
📊 How did Omega Breaks shine for you?
Contact Information
1st Floor, 111 High St
GL50 1DW Cheltenham
United Kingdom
Categories Omega Breaks
Holidays and Trips | Special Trips Reviews & Experiences | City Trips Reviews & Experiences
Page Statistics
Last update: November 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
London Summer Days August 2018
Enjoyed this break very much (have done it before). The Tower Hotel is excellent - wonderful location, very comfortable room with river view, excellent very helpful staff, and t... Read onBy: Ms M Johnston