BreakFree Holidays Reviews

: 22
59% Would buy here again

Most relevant positive review

  2024-05-31
Phone booking issues
I recently had a go at booking a holiday on BreakFree Holidays via my phone, but ran into some te...Read on
Fox

Most relevant negative review

  2024-05-25
Booked holiday, needed to chan
I booked a holiday, but then I had to have surgery. I tried to change the date by calling them, b...Read on
Mason

Review with most votes

  2020-10-20
Holiday
This is the worst holiday booking experience in my life. Trying to change the holiday, they just ...Read on
Sam Burgess

Reviews (22)

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    Booking online too complicated

    We found booking on the website to be way too complicated and were close to giving up. Can you please make the booking form more user-friendly?


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    Phone booking issues

    I recently had a go at booking a holiday on BreakFree Holidays via my phone, but ran into some technical problems while trying to confirm my right address. I got fed up and eventually gave up, and then thought I'd have another go on my computer. Strangely enough, it all went smoothly the first time without any issues. It was a bit frustrating having to switch devices, but at least I managed to make the booking in the end.


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    Booked holiday, needed to change date

    I booked a holiday, but then I had to have surgery. I tried to change the date by calling them, but they refused. They only care about money, it's not fair. Parkdean was much more helpful. I wouldn't recommend booking with them, they're quite clueless. It's frustrating when one person says yes and the other says no, such a waste of time.


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    Booking holiday

    Booking our holiday was a breeze, we'd actually been to this place last year and absolutely loved it. We chose it for my parents' 25th wedding anniversary and had a fantastic time. It was really good value for money and conveniently located near everything.


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    Booking experience was efficient

    The booking was easy and straightforward, and I liked that we knew exactly what we were getting accommodation-wise. But the website could do with a bit of work, it was a bit tricky to get around.


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    Perfect location, great caravan

    The caravan site is in a perfect spot, near the water with amazing views. The caravan was clean, spacious, and our dog loved it too. The only downside was the lack of entertainment during our quiet visit, but we're excited for our next trip.


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    easy to book, quick follow up

    It was a bit tough to keep up with the payment at first, but once I got that sorted, booking my holiday was a breeze. I received the confirmation and booking number in no time, which definitely put my mind at ease. Great job!


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    Booking, Affordable Holiday

    Booking our holiday through this company was so easy. The website was really simple to use and booking was a piece of cake. The best bit was the price we got - it was so cheap! We were really pleased with the fantastic deal we managed to get. All in all, it was a stress-free experience that saved us some extra cash to spend on our trip.


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    Booking BreakFree Holidays after a few years

    We haven't used BreakFree in ages because we have a caravan, but now that our kids are done with school, we thought it was high time we went back. We've got a holiday booked for May this year and we can't wait to have another fantastic experience with them.


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    Caravan bookings

    I've booked a caravan with this company a few times now, and I have always been really impressed with the places where they're located. They're always in great spots, really clean, and well looked after. The caravans are always in top condition, which makes for a really comfy and enjoyable stay. One thing I've noticed is that they don't offer many discounts, which could make the customer experience even better. Also, I think the price for bringing pets along is a bit high compared to other companies. But overall, the price for the caravans themselves is fair, and the locations are definitely worth it. I've booked with them four times already, and I'm looking forward to doing it again in the future.


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    Weekend break at Sand le Mere

    Just got back from a weekend trip to Sand le Mere, and honestly, it wasn't the best. We got a text saying the pool would be closed all weekend, but when we got there, turns out it was actually open on Sunday! No one told us. The 'gold plus' caravan we stayed in was pretty basic - we were meant to bring our own stuff like towels and toiletries, but we never got told that. The facilities on-site weren't great either. The arcade didn't take cash, the climbing wall was never open, and we couldn't even get to the beach. We ended up driving to Hull or Withernsea for some fun each day because there wasn't much to do on-site. And to top it off, we had to pay for Wifi in the caravan! That's never happened on any of our trips before. But hey, we made the most of it by exploring Hull and Withernsea, so it wasn't all bad.


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    User-friendly online booking

    I've booked with this company a few times now and each time has been really good. The online booking process is simple and trouble-free, which makes it really easy for me to book my holidays without any problems. I've really enjoyed all the trips I've been on with them and I would definitely recommend them to other people.


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    Torquay trip booked

    Recently I booked a holiday to Torquay from the 1st to the 5th of April. Unfortunately, I had to go to the hospital on the 27th of March. I reached out to the company to ask for some help with the cost of the holiday due to my unexpected situation. However, they were not helpful at all and refused to offer any assistance. They simply pointed out that I should have gotten insurance, which is true, but it wasn't something I had planned for in this case. I was really let down by their lack of empathy and understanding, especially since I was travelling with two disabled children. I strongly recommend that others steer clear of this company, as they seem more focused on money than on making sure customers are happy.


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    Straightforward booking process

    I've been booking holidays with this company for more than ten years now, and I have to say, it's always been really straightforward. The booking process is easy, and I've never had any problems. I always manage to find a great deal on a budget-friendly holiday, which makes it even better. Just wanted to say, keep up the good work!


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    Quick, easy booking

    Booking my holiday with this company was so easy. Everything went smoothly, no unexpected issues. The only slightly irritating thing was having to go on the holiday site's website for extra details, but overall it didn't really spoil the experience.


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    Holiday booking

    I've just booked a holiday through the website and let me tell you, the search pages were a bit of a mess. I was specifically looking for pet-friendly accommodations but the website kept showing me irrelevant results and was all over the place. This led me to change my booking but the customer service team was not very helpful. They wouldn't make the changes I needed, so I had to rebook and wait for a refund. It was a right hassle and took up a lot of my time. I have to say, I was quite disappointed with the service I received from the company overall.


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    Quick and Easy Booking

    Great website and easy booking experience


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    Holiday

    This is the worst holiday booking experience in my life. Trying to change the holiday, they just simply replied to my email saying no, and there is nothing they can do to help any more. This is the kind of service you will get.


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    mail holiday promotion

    DO NOT BOOK YOU WILL GET EXTRA CHARGES AFTER BOOKING AND YOU WILL NOT BE ABLE TO CANCEL OR CHANGE YOUR ORDER WITHOUT LOSING THE MONEY PAID. I booked a holiday through the mail holiday park promotion through the mail paper. No mention of extra money to be paid was mention when booking the holiday online. I paid £57 for a long weekend. When I got the confirmation from Breakfree holidays it informed me I had to pay an extra £25.50 and when I received the confirmation from the holiday park, it said I had to pay an extra £51 for services within 7 days or my holiday would be cancelled. I phoned them up and they said I could cancel the holiday no problem all I had to do with e-mail them. After I e-mailed the company to cancel the holiday, I requested a refund, they said they don't issue the refund I would have to get in touch with the sun group for a refund as they have my money. I then called customer services at Breakfree holidays at 16:02 on 13/02/2020 to request a refund and she said they don't issue a refund as they have a no refund or amendment policy. I said what about the 14 days cooling off period, she said it wasn't applicable. I informed her that I had only become aware of the extra money I would have to pay when I received the confirmation. I said but this goes against my consumer rights. She said that they had a no amendment or refund policy once the confirmation had been received which was directly after i booked my holiday and because of this I had lost the £57. I then rang citizens advice bureau and they advised me this information was incorrect if your holiday has been significantly changed after booking your holiday they are in breach of contract and its the companies responsibility to either issue a refund or amend the holiday. I am now having to legally fight for my money back as customer services were awful


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    Worse customer service EVER!

    They make a mistake and change the dates I booked, then hide behind their terms and conditions to refuse to correct my date. Instead of a holiday for 2 adults and 2 kids during the school holidays, I'm stuck with a holiday during term time for 1 adult and 3 kids which they refuse to take responsibility for and amend.
    This company has no problems taking my money but when they make mistakes their morale principles are right out the window. Will never use their website again and most certainly would not recommend them to my worst enemy either.


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